Been shopping at locat store for years, including the happy days of "coupon crazed" shopping, so they know me well, as what BB terms "Devil Customer" (if you've been on here long enough you know what I'm talking about..).
Anyway, on Sunday, 12/2/12 I went to the store to purchase some FAR photo paper and paid with a number Rebate Cards. I've done so in the past a few times, particularly when there's a small amount left on the cards, to get rid of them. Recently I used about 20 of them to convert to MC GC per their recent promo - purchased 1k worth.
I sometimes ask the cashier to ring up items separately if I'm using some coupons, or for my tax reasons, so I, at times, take longer to checkout than the average shopper. That's it.
Tha Manager informed me that Sunday, that I'm no longer welcome at the store - the whole episode was quite unpleasant as you can imagine, however I kept it cool and didn't get angry, rais my voice or "complimented" him. Didn't call Corporate either so far, but am going back to the store in about an hour to pick-up orders from Staples.com.
I don't see how the Manager can do so based on this reasoning, perhaps I'm wrong.
Will report back if I manage to pick up my orders...
Almost as soon as I entered the store the Manager approached, held out his hand and apologized - I explained in detail what I thought was his unacceptable conduct (things I didn't go into here to keep thread from getting too long) - he again apologized - the conversation was calm quiet and respectful which to me, is even more important than the now "lifted" ban. He went and got my orders - shook hands again before I left - looks like I'm going to have excellent service in the future at the store (it's the only one in walking distance).
So good ending, and good call not to call Corp. right away.
One last thing, he did show me Staples memo from end of November allowing maximum of 5 Rebate Cards per transaction. Now you know too.
Posted originally to Finance section so felt it best to keep the focus on the "excessive use of Rebate Cards" aspect.
Additional details: Manager said (basically) that he needed to talk to me when I was still standing in line - what he said and the way he said it, caused poeple in line to look at me as if I got caught shoplifting there last week, and am now trying to shop at the store again.
When I got to the register, he claimed I purchased 2 laptops and paid for them w Rebate Cards except the last $25 of the total. I didn't recall anything like this..in our "make up" conversation I raised the point and he said it happend 9 months ago. I still don't remember this.
I then asked the cashier to ring up each of the 4 Photo Paper separately and used 10% coupon (cpn limit 1/item) on each - the manager said that each time I want to do a separate transaction I'd have to go back in line.I handed the cashier my Rewards Card - she scanned the first two transactions, when I noticed and told her she didn't do so on the next, she said "you can add it at home", put my purchase in the bag and walked away from the register. I told her I had some orders to pick up..she looked for them, threw the sealed packages (2) on the counter and left. Took my keys, cut open the boxes took out the items and packing slips, cut out my name from the cartons and left.
As to the responses so far, the store is indeed a private place, but being a place of business is not on the same ground as individual private property, that is, there must be "logical, grounded" grounds before you can ban someone from it, and I do not see this being the case here - particularly when no rule/abuse of Corporate policy occured, but the Manager as an agent of the Corp. does have the authority to ban someone.
If he feels I'm taking too long to checkout he can open another register (more than one were availabe and it's done often). He cannot tell me to go back in line for each item I wish to ring up separately, or ban me because I've been using too many (5) Rebate Cards and that's not to his liking.
But, it's difficult to judge things without bias when you yourself are involved - hence this post
My opinion, of course, I could be wrong.