Just sold my SERO & TP2 for $150 on Craigslist to a quasi-local family who already had 5 of them!
It can be done, my buyer was a persistent mother who kept trying and the TOL (Transfer of Liability) took 7 phone calls to get a CS rep to help out, but it's done!!
She was told everything under the sun by the first six unhelpful/stonewalling reps--"you have to sign forms and wait at least 5 days for the paperwork to clear," "cannot be done," "supervisor says it's a different type of service, bla, bla, bla"
In both of our experiences, Sprint is the most arbitrary company on the planet--clearly, one hand doesn't know what the other is doing. And their customer service was really good after Dan Hesse took over, but it's right back to the same old lame, relatively unhelpful garbage again. Shame, too, because having four main carriers is key to competition, which benefits consumers.
It was fun while it lasted, but time to de-SERO for me (couldn't find anyone to hack the ESN on a better phone--I just wanted a basic Android unit--so I gave up, but not before I sold my brand new Samsung Galaxy S3 "upgrade" for $400 cash and my SERO/TP2 for $150. Not bad at all!).
josejohn said: So what plan (carrier) are you going for? Did you find something with SERO like features for under $50? (unlimited text/data and 500 minutes + Mobile to AnyMobile)
I did an absolute mountain of research before jumping. My $30 SERO, with junk fees and taxes was $37.70/mo. I was using a Touch Pro2, which is a totally antiquated, WinMo 6 phone that needs to be put out to pasture...
This is how I proceeded...
Platinum Tel (www.platinumtel.com) works on the T-Mobile network... I'm testing it right now with their REAL Paygo service on a very nice Pantech Burst (I purchased 4 more on eBay and craigslist for about $100/ea. for family & friends):
How much did you have to pay for your upgraded Galaxy S3? My Sero plan is about to expire and I'm thinking about doing the same thing. Is it true that you can only do a TOL to someone that already has a SERO line? I bought mine about 3 years ago and I never had a SERO line. We met at a store and it took the lady at the store 3 reps to find someone to do it for us.
Just an FYI, if you go to a Sprint store and change to a consumer plan you can upgrade anywhere.. then call Sprint employee care and they will change your plan back. Just tell them the store changed it because they didn't know what they were doing.. I have a few SERO and do this to upgrade at BestBuy.
klbarnes1 said: How much did you have to pay for your upgraded Galaxy S3? My Sero plan is about to expire and I'm thinking about doing the same thing. Is it true that you can only do a TOL to someone that already has a SERO line? I bought mine about 3 years ago and I never had a SERO line. We met at a store and it took the lady at the store 3 reps to find someone to do it for us.
I've not heard or seen any posts about anyone doing it for anyone other than a current SERO holder, but we all know just how crazy Sprint's arbitrary customer service capabilities are...
SGS3?? Black Friday $0.99...
Hey, I'm not just another pretty face--deals take a big chunk out of my day!
I guess I got lucky. The guy was giving away the Sero line with a crappy phone for free. And it only had about 3 months left on the contract when I got it. He posted it on craigslist and I was lucky enough to call him 1st. I would stay with Sprint but I'm in Detroit and no 4g or 4g lte really ticks me off. Plus we have no idea when we are going to get it. The SG3 is 199 at my local Sprint store, was the black friday thru Sprint. I was told I can only buy a phone from a corp Sprint store because I'm on Sero. Do you know if this is true?
There is no limitations on who you can buy the phone from for a SERO account. I use eBay phones on my SERO account. Now you may not be able to get rebates and stuff like that, but it won't stop them from adding the phone to your account. If it is a smart phone you may get hit with the 4g and smartphone fees for another $20/m.
Glad to hear you can actually still do this, but buying into SERO seems like a better deal than selling it. What are you replacing it with?
I held out with a TP2 on the $30 plan for a long long time. Now I am happily using a Samsung S3 on the SERO-PP for $50 which seems like a much better deal than anything else available aside from the Wally World prepaid stuff.
klbarnes1 said: I guess I got lucky. The guy was giving away the Sero line with a crappy phone for free. And it only had about 3 months left on the contract when I got it. He posted it on craigslist and I was lucky enough to call him 1st. I would stay with Sprint but I'm in Detroit and no 4g or 4g lte really ticks me off. Plus we have no idea when we are going to get it. The SG3 is 199 at my local Sprint store, was the black friday thru Sprint. I was told I can only buy a phone from a corp Sprint store because I'm on Sero. Do you know if this is true?
I know some people were able to get in the the Best Buy deal, by getting them to contact employee CS directly (have the number ready for them) but it didn't work for me. You just have to get the right CS rep and I didn't. If everything go legit, yeah, you have to get the phone from Sprint to get the "discount with new contract" stuff. Otherwise you can activate any old phone of eBay, craigslist or whatever.
seylerc said: Glad to hear you can actually still do this, but buying into SERO seems like a better deal than selling it. Disagree almost completely... Reasons:
- Sold my "upgrade" SGS3 for $400 and now someone else has taken over my SERO account liability--they're on the hook for exactly 22 months and they PAID ME $150 for the luxury! - Sprint coverage seems to be getting worse, not better, in my area. - $30 was really $37.70 after taxes and junk fees - Lousy old TP2 that was so difficult to surf on that the "unlimited" web was moot - New Pantech Burst Android phone works on WiFi with Google Voice in my home office & usual haunts (no minutes and no MagicJack needed) - I thought about tethering with the SERO unlimited data, but it just didn't seem practical at 2G or 3G.
seylerc said: What are you replacing it with? DEVICE: New Pantech Burst Android (myself and my friends call these our $100 iPhone killers) from eBay & CL for ~$100 (TIP: to get the phones unlocked by AT&T, call them and tell them you bought it from a friend and are headed to Europe and you need the code, but you're going to activate with AT&T as soon as you return. Have unlocked FIVE devices this way on the first try!)
BTW, I've ALWAYS had CDMA service (Sprint or Verizon) and this is my first foray into GSM. So far I like it. Reasons: - easier to root/unlock phones - more compatibility with the rest of the tech world
PLANS: $30 T-Mobile prepaid, PlatinumTel prepaid, or whatever. Listen to Clark Howard school his radio audience about how lame any plan with a contract is and how foolish it is to tie yourself up with, given what's coming in the way of options, and coming FAST.
seylerc said: I held out with a TP2 on the $30 plan for a long long time. Now I am happily using a Samsung S3 on the SERO-PP for $50 which seems like a much better deal than anything else available aside from the Wally World prepaid stuff. I've got $500 in my pocket from my maneuvering (my Burst was $50), so my next two years are virtually free using PlatinumTel Real PayGo...
But, if I want "unlimited" I have at least 10 company choices for about $50 w/o taxes and junk fees. I figure my SERO-P here WA state would likely have been around $60, since the $30 was nearing $40 after taxes/junk fees.
And, the final nail in the coffin...
- Sprint made a great and effective push to be customer service oriented when Dan Hesse took over a few years ago and their ratings spiked so that they were just below Verizon. I have seen a marked erosion of that customer service over the past year or so. VERY NOTICEABLE and not anecdotal (many on here loathe Sprint, often with valid reason)!
My guess is that the shareholders started demanding AT&T/Verizon-like margins and Sprint took the shortest-term route to that end--squeeze customers for more $$.
We needed a major 4th company like this to enhance marketplace competition, especially in the past. Now that so many MVNOs are dominating the landscape, maybe not so much. But don't forget, those MVNOs get their "service" from one of these 4 majors, so if we drop one of them, do they then raise fees/costs to the MVNOs?
I just completed a TOL from a friend with a sero line less than a month ago. He was getting crappy service, so I decided to pay the cancellation fee for my wife's line and give her a sero plan (saved us $20/monthly from the EPRP so pays for the cancellation fee in the long run). They were adamant that they couldn't do it until I said I already have a sero line on the account. Obviously you can still do Sero TOLs, but they were telling me the only reason they were doing it was because I already have a sero account. Who knows for sure though. Half the time I call telesales to upgrade my phone, they tell me my account has been flagged for security issues and I can't upgrade my phone unless I go to the corporate store... I hang up, call the same number back again, and boom... upgrade. Such inconsistency.
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
Earn Cash Back while you shop - just 3 simple steps.
1. Sign Up so we know who to pay! (It's FREE.)
2. Shop through FatWallet for deals from your favorite stores. Your online purchases earn Cash Back that builds in your FatWallet account.
3. Get Paid by requesting a payment via check or PayPal.
FatWallet coupons help you save more when shopping online. Use our Coupons Search to browse coupons and offers from thousands of stores, gathered into one convenient location.
As part of our FatWallet Community, you can share deals with almost a million shoppers in our forums. Forum content is generated by consumers for consumers. Share deals, money-saving tips, and more. It's FREE, fun, and addicting.
Our customer experience team is here around the clock - real people ready to assist.