HEADS UP! Lysol Wipes Free after Staples rewards online orders may not be properly credited

mathfaster said:   Precisely why I decided to do a return/rebuy in the store a week and a half ago when the rewards did not show up as expected for the online purchase. I had a hunch they were going to mess this up and did it as an experiment to see how well 100% rewards were credited for online purchases. Staples did not let me down.

they issued me a courtesy voucher instantly, already available to print. So I can't complain with the service when the error was brought to their attention. However, I'm sure many people are expecting these rewards in the next rewards payout in Mid March and won't get them.

Easier to address it now so you can have all the rewards you are due by the time the mid March (February rewards) payout comes.

mathfaster said:   MISTERCHEAP said:   mathfaster said:   Precisely why I decided to do a return/rebuy in the store a week and a half ago when the rewards did not show up as expected for the online purchase. I had a hunch they were going to mess this up and did it as an experiment to see how well 100% rewards were credited for online purchases. Staples did not let me down.

they issued me a courtesy voucher instantly, already available to print. So I can't complain with the service when the error was brought to their attention. However, I'm sure many people are expecting these rewards in the next rewards payout in Mid March and won't get them.

Easier to address it now so you can have all the rewards you are due by the time the mid March (February rewards) payout comes.You may actually get the credit twice. People who contacted Rewards before were told they would have the credit corrected by May 14.

I'm skeptical, and if they don't show up then, they'll be flooded with calls/inquiries.

You mean March 14?

mathfaster said:   MISTERCHEAP said:   mathfaster said:   Precisely why I decided to do a return/rebuy in the store a week and a half ago when the rewards did not show up as expected for the online purchase. I had a hunch they were going to mess this up and did it as an experiment to see how well 100% rewards were credited for online purchases. Staples did not let me down.

they issued me a courtesy voucher instantly, already available to print. So I can't complain with the service when the error was brought to their attention. However, I'm sure many people are expecting these rewards in the next rewards payout in Mid March and won't get them.

Easier to address it now so you can have all the rewards you are due by the time the mid March (February rewards) payout comes.You may actually get the credit twice. People who contacted Rewards before were told they would have the credit corrected by May 14.

Had a chat with customer support, she asked me to wait till 3rd Thursday of this month

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03/05/2013 03:40:22PM Agent (Amber): "Thank you for your patience."
03/05/2013 03:41:19PM Agent (Amber): "I do see the purchase, you will receive Rewards on this purchase, there was an error on our end and those Rewards are not showing. IT is working on it but there is not fix as of yet. H"
03/05/2013 03:42:02PM Agent (Amber): "However, that being said the purchase should show on the third Thursday of this month."
03/05/2013 03:44:10PM Agent (Amber): "I understand, the corrected purchase and Rewards would be available on the third Thursday of this month."
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kataro62 said:   i do not see contact us tab on rewards page?

after you've logged in

left side, bottom choice

I purchased in store on 2/19. Waited about a week and it still did not show up in Purchase Details, so I called CS. Courtesy coupon for $12 was issued on 3/1 with 3/23 expiration. As of yesterday, I see the purchase in my Purchase Details (with 2/19 purchase date) and $11.97 Rewards Earned, but it is not reflected in Rewards Summary.

called Staples this morning and they said I would have to wait until March 14 until they can do anything about the missing rewards.

Thanks for the heads-up. Is this issue only for online orders? My wife bought 3 cans in store in Feb. and I just checked her account and the $11.97 in reward money is listed as pending.

I purchased 3 online Feb 18th and still haven't received credit. I shot them a message since chat was closed today (Sunday). A box popped up for me to input the missing rewards order #.

Nothing for me. And I never got an answer when I emailed them from their website, so I guess I'll be calling today.

Update: The rewards were issued correctly, but the Purchase Details still said $0.

I requested to add missing purchase to my account on March 5th and still not showing up. I can't count on them to do both, add missing purchase and issue rewards. btw, what is their return policy on unopened items?

mathfaster said:   NkPro said:   I requested to add missing purchase to my account on March 5th and still not showing up. I can't count on them to do both, add missing purchase and issue rewards. btw, what is their return policy on unopened items?Office supplies any time if they are not expired. For tech items 14 days from date of purchase.

reverse rewards if we return? Too many wipes now with OM purchase...

vickh said:   mathfaster said:   NkPro said:   I requested to add missing purchase to my account on March 5th and still not showing up. I can't count on them to do both, add missing purchase and issue rewards. btw, what is their return policy on unopened items?Office supplies any time if they are not expired. For tech items 14 days from date of purchase.

reverse rewards if we return? Too many wipes now with OM purchase...Yes, they reverse rewards if you return an item with a receipt.

Did any of you buy different scents of the Lysol wipes for this deal. I got one blue bottle and 2 yellow online. I kept wondering why my rewards were not showing up. When I called, I got issued $4 credit rewards for the blue one and was told that the yellow did not qualify.