cynicalcriminal said:
Basically ... if a merchant/business wants to just say F-off .. they can. He doesn't care what the BBB or anyone thinks of him .. he just wants his money ... and he got it. It cost me three times as much to fix what they did wrong, and cost me all that time and effort to complain and try to get it resolved.

I am not sure what credit card you are using. But I purchased online with companies that are out of state, and I never had a problem with charge back. I heard of people doing charge back with companies that are out of state, they never had problems.

Btw, you should file complaints to California Attorney General because the business is in CA, not NY.

Usually, you are not the first victim of a bad business. The more unresolved complaints in this company's record in BBB, they will have a harder time to argue with charge back. If Attorney General receives enough complaints, they will start investigate. Have you tried sending to the media, like Dateline NBC, NBC news station, 20/20, CBS news station...? Have you seen bad small business owners got tricked by hidden camera and chased by a bunch of reporters and interviewers on TV? And how funny those owners look on TV? I bet they got nightmare for several months.

No, none of your effort was wasted. Any future victim of that bad business will have a much easier time to do charge back just because of your complaints in BBB because I was told that credit card company refer to the company's record in BBB for charge back. They will be investigated by Attorney General because there is one more complaint against this bad business. And those owners will always worry whether their next customer is a undercover reporter or not.

should be on the bottom should be on the 1st page!

For rebates that are sitting unpaid at rebate companies like CPG and TCA, if you believe that the problem is that the company who funded the rebate is not paying, and that is the reason for the delay, you might try poking around their website for an email address you can send to, and send a note asking if you will be getting your rebate soon, or if you need to look into reporting them to government/consumer authorities for rebate fraud. I did this twice recently, once with Vivendi Universal, where I got some action (although they continued to deny it was their problem, even though I knew from the company processing the rebate that it was), and once with Riverdeep, where my results are still inconclusive (they told me once my rebate has been processed by the rebate house and is waiting to be paid, it is out of their hands; I told them that was not true and was an unacceptable response).

bump

a bump is worthy, here.

Note that the BBB one is one you can complete online, you don't have to mail anything in. Hope you guys didnt flood it cause I got this today:
Msngr: Disconnecting - all agents are currently busy, please try again later. (5832)

bump

THANK YOU THANK YOU you have saved me hours of searching. I have been waiting since March for a BenQ rebate. I threatened to complain to all those agencies, but had difficulty finding the exact one to write to. Thanks so much. A Great thread.

Excellent post, TheDealMaker! This will definitely help in getting back those rebates that companies so often deny paying out for one reason or another.

Thanks to the OP, I sent a letter to the FTC. I received a reply. They said that under Section 5 of the FTC Act the companies that do not pay out rebates are engaging in deceptive or unfair practice. They do not handle individual cases, but do intercede if they see a pattern emerge. Just thought I'd share and thanks again for this post. What a life saver.