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Update: Thanks guy for all the replies.
Finally my package was delivered to Nikon and I got an email from them.
Lesson learned: Never ship any valuable without delivery confirmation and insurance.


I sent my Nikon camera for repairing to Nikon service center using Certified, priority mail. I did not purchase insurance though. I did this using their Automated Postal Center. I got the tracking # on the receipt. Now when I enter that no, it says no package found. Its been 10 days. I went to port office and they said as they do not scan the package at the time purchase (because it was done using automated postal center), they can't do much. When I asked for complain form, they did not have any.
Can anyone suggest what should I do next to recover my Nikon coolpix 4500 camera worth at least $350?

No insurance = not much you can do even if you sent it Certified mail. Even Prioirty mail can take longer than 10 days at times, so all hope isn't lost yet.

Why In the fark would you mail a $350 camera with no insurance in the the 1st place????

<img src="i/expressions/face-icon-small-tongue.gif" border=0>

Just pray its just moving SLOW...

you cant do anything if you didnt buy insurance, your basically screwed. Learn and use fedex or ups ground with insurance next time.

should have used ups ground or bought insurance.

chintudude said: [Q]Can anyone suggest what should I do next to recover my Nikon coolpix 4500 camera worth at least $350?

Bid for it on eBay? Then report the seller if the serial numbers match.

Seriously, you know that's were it's going. And if you did not purchase insurance there's no other likely way you're ever going to get it back.

edit: With a little knowledge of how the USPS routes packages you can filter the seller down to just those who are located near the more likely theft points in the chain.
Just wondering, did you mail it in a box that in any way identified what the box contained?

unknownshopper said: [Q]chintudude said: [Q]Can anyone suggest what should I do next to recover my Nikon coolpix 4500 camera worth at least $350?

Bid for it on eBay? Then report the seller if the serial numbers match.

Seriously, you know that's were it's going. And if you did not purchase insurance there's no other likely way you're ever going to get it back.

edit: With a little knowledge of how the USPS routes packages you can filter the seller down to just those who are located near the more likely theft points in the chain.
Just wondering, did you mail it in a box that in any way identified what the box contained?

Although this is certainly possible, it is quite ridiculous to bring this up...

You probably should have spoken to a postal clerk rather than used the automated mailing center if you didn't understand the services that the post office offers. Certified Mail is not insurance and it doesn't offer any special handling during transit. All that Certified Mail provides is a signature on delivery and a record of delivery at the destination post office. In particular, Certified Mail does NOT provide tracking of any sort. It is not a tracking service.

There is something curiously missing from your original post. You say you entered the "tracking number" (it is not a tracking number) somewhere and it says the package is not found. Have you contacted the Nikon service center to find out whether they have received the package? That is the obvious first step.

certified mail option is good as a legal evidence in a court when someone on the other end claims he/she never received the package.

insurance, on the other hand, is needed for the case like yours. if you had purchased insurance, you wouldnt have any problem getting that insured amount when the claim center determines the package is officially lost/untrackable.

Priority Mail is not guaranteed to arrive within a certain amount of time. Also, the tracking is only as good as the employees who actually take the time to scan the package at the waypoints. USPS doesn't seem to care if their workers scan the DC barcode or not. UPS, FedEx etc. on the other hand are quite vigilant about tracking everything (usually, at least). Occasionally my USPS packages only get scanned at the original departure point and never show up as delivered due to USPS laziness. So if it wasn't scanned by a clerk from the beginning, that might explain why it doesn't show up at all at usps.com.

For now I would just hope it's taking longer than usual. And be sure to contact Nikon and see if it has arrived.

Note that he did not say that he purchased Delivery Confirmation.

DC is not free or automatic when purchased at the post office, even if purchased from the Automated Postal Center.


FYI::

Insured Mail

Provides up to $5,000 indemnity coverage for a lost, rifled, or damaged article. Available for Package Services, First-Class Mail, Priority Mail, Standard Mail (prices subject to residual shape surcharge), and official government mail endorsed "Postage and Fees Paid".

For an additional fee, insured mail may be combined with Delivery Confirmation, Parcel Airlift Service (PAL), Signature Confirmation, or Special Handling.

For items insured for more than $50, Restricted Delivery, Return Receipt, and Return Receipt for Merchandise service are also available.

Items must not be insured for more than their value. The amount of insurance coverage for loss will be the actual value, less depreciation. No claim payments are made for sentimental losses or for any expenses incurred as a result of the loss.

Insured Mail must be presented to a retail employee at a Post Office or to a rural carrier.

Note: Insurance purchased online provides up to a maximum of $200 indemnity coverage for a lost, rifled or damaged article.


USPS sucks...they lost an NEC MultiSync 1700M+ LCD monitor I shipped in August...well, they either lost it or someone ripped it off...I find it hard to believe that a box that size can just disappear...

chintudude said: [Q]I sent my Nikon camera for repairing to Nikon service center using Certified, priority mail. I did not purchase insurance though. I did this using their Automated Postal Center. I got the tracking # on the receipt. Now when I enter that no, it says no package found. Its been 10 days. I went to port office and they said as they do not scan the package at the time purchase (because it was done using automated postal center), they can't do much. When I asked for complain form, they did not have any.
Can anyone suggest what should I do next to recover my Nikon coolpix 4500 camera worth at least $350?

Your number is probably NOT a tracking number. And sometimes USPS tracking website can be totally screwed up. Call up Nikon service center and see if they have it. Good luck!


Online tracking isn't accurate.

You shoulda spent the $5 for insurance.

10 days is nothing. Priority mail can take up to 30 days for delivery. Why? Because it could have been missorted as ground mail.

I think even if it worked and was valued at $350 they would not give that to you since it was going to be fixed. I find it funny that when you buy something it is always worth close to the amount paid, yet when you buy something used you will only spend pennies on the dollar because it is not "worth" more. <img src="i/expressions/face-icon-small-smile.gif" border=0>

That's weird I just received one in the mail today. The delivery address was messed up and there was a note from USPS saying the box was damaged during transit.

Here is a photo of it ... it's pretty nice I might not fleabay it.

uggabugga said: [Q]You probably should have spoken to a postal clerk rather than used the automated mailing center if you didn't understand the services that the post office offers. Certified Mail is not insurance and it doesn't offer any special handling during transit. All that Certified Mail provides is a signature on delivery and a record of delivery at the destination post office. In particular, Certified Mail does NOT provide tracking of any sort. It is not a tracking service.

There is something curiously missing from your original post. You say you entered the "tracking number" (it is not a tracking number) somewhere and it says the package is not found. Have you contacted the Nikon service center to find out whether they have received the package? That is the obvious first step.

This is good information. I've been a carrier for 24 years and more and more machines are replacing human beings. This might be saving money, but customer service and trust will and is suffering. The Automated Postal Center is relatively new. They were just installed in our area a few months ago. The APC should only be used for very simple transactions. For anything more complicated, stand in line and work with a window clerk. As was said above, a certified number is not a "tracking" number. After an certified article is delivered or attempted, it can be checked online, and that's it. It's not scanned all the way through the movement of the piece through the various points in the system it goes through. One thing that is lacking in the APC is the ability to get a green return receipt. This is signed by the person receiving the piece and returned to you. Check out the USPS site specifically: http://hdusps.esecurecare.net/cgi-bin/hdusps.cfg/php/enduser/faqs.php?p_sid=mVn5x1qh&p_lva= for more information and posibly locating the post office that the artice was sent to. Maybe a letter to that Postmaster will do some work.

Good Luck,
Len

Yeah, I agree that ten days isnt enough. Wait some more.

Priority just means they throw it in the truck first, it doesn't mean it gets there first, as a matter of fact, more than half the time I suppose it's no faster than regular mail.

FYI, even with insurance USPS is loathe to cover lost packages. It takes many many many days in my experience for them to cough up the insurance even after they have verified that the package has been lost or damaged, etc.

handyguy said: [Q]Yeah, I agree that ten days isnt enough. Wait some more.

Priority just means they throw it in the truck first, it doesn't mean it gets there first, as a matter of fact, more than half the time I suppose it's no faster than regular mail.

Must be your PO. After several hundred Priority Mailings this year, I can honestly say I've never had one take more than 3 days. Even coast to coast they get there in 2 days.

For the OP, this is why any merchandise return you do will advise you to insure the package for delivery. Even if you hand it to the clerk, that doesn't mean it won't get 'misplaced' or flat out demolished in transit.

In the future, you might want to set up a free dhl account and ship with them. They have proven to be the lowest cost out of the 3 carriers - DHL, then FedEx, then UPS. Sorry about your loss, but I have had a package misrouted by priority as well and it took about 3 weeks. Be patient, it may show up.

Dont worry! Last time I sent a package to my cousin via USPS Priority Mail. She received it next day, but I could not track it at USPS website next daysss.

Why on earth would you use USPS in the first place????

Fedex provides real time tracking and insurance at a lower cost than basic USPS. I ship alot of crap. I NEVER use USPS. Way too many problems. Its ok for small cheap items though.

--deleted---

"Must be your PO."

Actually, it was a news program like 60 minutes, they sent several mailings regular mail & Priority. More than half the time they got there the same time.



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