ShaneM said:dkong said:ShaneM said:in boulder. this makes me want to drive 30 minutes to lakewood and buy every game they have if they're still at $5

do that. just get a group of big guys to go with you...and one person in the back to film it all.

I'm 6'5"...good enough

Next time I'll go w/ my coworker - 6'5 kenpo karate instructor. When we went to CC to get the Humax Tivo2 DVD recorder (he got it - I didn't want one) I think the CSR was too scared to argue

undefined said:GuitarMan said:
Another vote for Undefined - "Man of the Year." For setting exemplary poise for other fatwallet members, on how to act in extremely hostile situations.

I wonder if that is a category in the 2004 Fatwallet Awards?


Thanks for the support. I'm kinda hoping I can get this worked out with Circuit City... i'd hate to have to come here begging everytime there is a CC deal (assuming I am banned from CC).

Yes, I justed added your name

oliva said:undefined said:GuitarMan said:
Another vote for Undefined - "Man of the Year." For setting exemplary poise for other fatwallet members, on how to act in extremely hostile situations.

I wonder if that is a category in the 2004 Fatwallet Awards?


Thanks for the support. I'm kinda hoping I can get this worked out with Circuit City... i'd hate to have to come here begging everytime there is a CC deal (assuming I am banned from CC).

Yes, I justed added your name

Wow. I've never been nominated for anything

Would this fall under the "Circuit City Public Enemy #1" category or "Devil Shopper Ambasador to Circuit City"?

Rusdude said:It's ridicilous. I mean, I was surprised at what BB did (made a lady return 1-cent strategy guides, see other thread), but this is pushing the limits. As others said, I suggest contacting local newspapers/TV/radio. I don't think just filing police report will do. Most companies (other than *cough* BB *cough*) are afraid of bad publicity and will do much more than if you just kept this on the down-low.

I will give CC a chance to respond to the incident (telephone with request for written response). I will take the time tomorrow to file a formal complaint with the Lakewood Police department. If I have no response by tomorrow evening from CC I will provide detailed information to each local radio station and television station. They probably will not run a story on it, but maybe some TV station staff member will buy their next TV from a different retailer in response.

Maybe I'm old fashioned, but the first call I would like to place is to Circuit City public relations. I highly doubt the actions of this individual (and his subordinate) were endorsed or sanctioned by the company, and I feel that the corporation should be made aware of what happened prior to hearing about it on the news. Circuit City sold me 10 Christmas gifts at an incredible price, an individual employed by Circuit City went too far in trying (in the wrong direction) in trying to perform his duties. While CC may not have wanted to sell the games so cheap, they surely can not have wanted to have their managers implementing that by means of physical intimidation or force. I doubt that the CC management training includes hand-to-hand combat seminars.

too lienient, police report good, but if u talk to public relations, they'll give u a GC and reprimand the manager, ask for his termination and protect future customers from harassment. Publicity is nice too!

edit: Oh yea, and criminal charges! gotta love criminal charges. Seriously, get this guy good. The FW community supports you, the law supports you, CC coporate will probally support you, get this store director into the unemployment line

That's an awesome story. I would've gone postal about the time they decided to block my avenue of exit. Idiots.

The OP did everything right in this incident.

The manager and director were just to slow in acting. Had the sale been stopped anytime before checkout was completed, with the credit slip signed and the OP getting his merchandise, then the store would have been able to block the transaction.

But, since this did not happen, they should have just let the OP leave.

In California, where I live, the CC manager and director could be charged with false imprisonment, theft, and battery.

OP..make sure you ask the police department to go to the store and collect the video footage as soon as possible. Most companies have a policy of re-recording over the tapes after a certain time period has passed. I would not put it past the store director to leave the tape in and tape over everything the next day. The police also need to get an employee roster of who was working during the incident and take witness statements. An employee confirming your story will be powerful evidence against CC. Once corporate gets word of this they may advise the employees to not speak with the police. GET THE POLICE TO DO THE REPORT FIRST AND GET THE STATMENTS AS SOON AS POSSIBLE ALONG WITH THOSE TAPES!

I understand where you are coming from with not wanting to go to court. CC corporate office/public relations may not respond to you for a couple of days.

Act now to cement your case by getting the police report. Just because you file a police report does not mean there will be any court case. And YES, you do desire prosecution against the CC employee(s). You can always decide later, after you get a satisfactory resolution from CC corporate to "Not desire prosecution"

If the shoe was on the other foot, CC would have definitely called the police and had you arrested. So cover your bases, file your reports, then call CC corporate and let them know what happened. Most likely, the store director is not going to rat himself out to corporate and is hoping that this will all magically go away.

Oh, and yes, I would go to another CC and start looking at plasma TV’s or some other goodies that you think would be satisfactory COMPENSATION for CC's intentional infliction of emotional distress and physical harm to you, and your wife who witnessed these actions.

For all you FW folks...if you ever end up in a similar situation...remember to start yelling "False imprisonment" and tell people to dial 911 and call the police. Watch how fast the "smart" employee moves out of the way and you are free to leave. Do not be intimidated! This sale was totally completed and the OP was 100% right. And like the other FW member stated, get the names and telephone numbers of those in the audience for your independent witnesses, or if the police are coming ask them to stay and give a statement. Those witnesses are worth their weight in gold, especially if they don’t know either party (independent witness).

Please keep us posted and do this one right for all of the FW members who have been screwed over by CC.

Oh, by the way, I missed out on quite a few .01 PC games at CC when CSR1 was ringing them up just fine and applying the discounts as posted on FW. Then CSR2 went and got the manager to cancel the sale before the games were totaled and I could pay for them. Yep, they did it right with me, and there was nothing I could do.

So...OP....we at FW will live vicariously through you...now go get em...we are counting on you to get the biggest toys you can...and yes once you explain this to corporate they will offer you something. Just remember the first offer may be a low ball; so don't settle unless it looks really, really good. Of course this is in addition to the other things you want done with managerial training etc..

I definitely agree that something should be done with those CC managers! I had problems in all the 3 times that I have entered my local CC, right across the street from my house, from PM to returns. They are a bunch of atrocious managers who are probably picked on random or by seniority but have not had proper lessons in getting the correct manners for a business person. Better get this case on the way and quick since who knows what those people would be covering if you wait another day!

OP, I would hate to think what would have happened, if your wife had been the one holding the bag, and the store director had pushed his way into her, as she turned to leave, and ripped the bag out of her hand?
Funny, you mentioned in your second post on this thread, OP, that the store had receive an e-mail about this price mistake, but failed to pass it on down to all the CSRs. I would think the store management would be in trouble when this is brought out in the open to corporate. Poor management to ignore a company e-mail on something like this. At least post a sign informing customers, and most definitely, speak to all the CSRs. I would think the store director has one more thing to worry about tomorrow?

For all those who want to read more on this, here is the link to the thread at 'Hot Deals', where this little incident first started to generate much discussion. Posted First At Hot Deals-Link