Undefined, this is totally insane. CC is my fav store, i wish it was BB where it happened and milk up' for all that they got.

Why dont you wait until end of this week to file the complaint, so we can completely clean out their video game collection on your bahalf

IS there specific compen$a$ation are you looking for?

How about a 15min shopping spree at the same store? That be too hilarious...

Just something to think about...

I wish this had happened to me. I'll be damned if I let anyone assault me, imprison me, rob me, humiliate me in public, and let them get away with it. Not calling the police was the worst thing you could have done. They're going to ask "why didn't you report this when it happened". By the time you report this, chances are you will no longer have any proof of what happened. As far as not wanting to go to court, do you really think it would have gone to court? If you're going to study law, you've got alot to learn. CC would do anything to prevent a court trial. At least you could have been handsomely compensated for your ordeal. But, as it stands, you probably paved the way for this to happen again in the future (HOPEFULLY TO ME) by not doing anything immediately. More than likely, even if the manager is charged, he will not get fired, just transfered. After all he was just protecting CC's profit margin. They will probably commend him for being such a company man.
Wish you the best but please don't be a putz, defend your rights and your dignity and don't let them get away with this.

I hope the first help CC CSR doesn't get any backlash from this incident and ends up being a scapegoat. How does one with that terrible behavior get to be a store director?

Good luck op.

fibo610 said:I applaud undefined. Don't bother with their useless internal PR department though. I'd think a local network affiliated tv station could easily find a great angle for a 3-minute spot or something; with the holiday shopping period & being just days away from the biggest money-making day of the year for all the box stores, the Saturday before xmas.
Agreed! This could be much more satisfying than an apology. Really, the only thing he'll be sorry about is that you told someone, he made a series of choices:

-Tell you you couldn't leave
-Physically stood in front of you, blocking the exit
-Grabbed your games that you'd legally purchased

Would you really believe an apology from him, no matter how real it seems? He already showed you many times how he honestly felt, words will be BS at this point. He'd only be trying to cover his own butt.

I'd contact the local ABC, NBC, and CBS affiliates, most have consumer protection features once a week. If you do, ask the people off camera how you can go national with it. It wouldn't hurt to contact the above networks' morning shows, either. A free trip to NY with a hotel room would be sweet!

GRR... okay I am going to explain a few things here but I doubt it will get through any of the thick skulls around here.

1) This was a localized incident. It may have happened in a few other places, but this is NOT company wide practice. Circuit City just like every other major business out there does try to instill and teach it's proper business practices amoungst it's employee's. There is abosulutely no reason to "hate" a company as a whole for what ONE employee did.

2) Bad employees can be found everywhere and I've seen them everywhere. From your local convienance market to our Military. True, the higher up the chain you go you typically, and hopefully, run into less bad apples. The reality is people are dumb, make mistakes, and are ruled by their emotions at times. This may have been an accident or on purpose. Either way, it was one man's screw up.

3) True, a manager working for a store does represent that store, just like any other employee. The company is held accountable in only so far they screwed up by hiring that person. Sueing CC or a company over this doesn't do anything. You can sue that individual but sueing the company only will result in a loss lawsuit or if you do win, they will just sue the guy responsible and definately win in the first place.

4) The manager's actions were inexcuseable. You NEED to follow through and make sure his actions meet with the consequences they deserve. Failing to do so will only result in worse outcomes such as the employee that rung your order up may get fired instead as a possible outcome. Believe me, that kind of thing can and does happen. Manager makes the mistake but someone lower on the totem poll takes the hit. Remember shyte rolls downhill.

5) After working at CC for 2 years, Bestbuy for a year and CompUSA for a year, I've seen my fair share of good and bad managers. The bad ones are the reason I never stayed at a store long. When I worked for bestbuy the store director was embezzling funds and employee paychecks. I had to get the IRS to get some of my money back. Never got it all back, only a small fraction at $500. That guy seriously screwed me over. People like this need to learn the lesson of receiving consequences for their actions.

I've already stated in the other thread, there WERE camera's rolling. It is mandatory at CC to have a camera rolling film on all registerts. If you stepped away from the register you may not be on camera but if you were nearby then everything definately caught on film. Make sure the police and/or your attorney know this.

And don't believe those stupid rumors about America being a "sue" happy country. That stupid rumor was started by companies to guilt people into NOT sueing them when they deserve it. Seriously. And if someone brings up that coffee lawsuit against McDonalds one more time without ever actually reading the case over I'm going to scream.

Excellent post docg, except for the "thick skulls" remark.

In any organization of a significant size, there will always be incompetent people. In fact, you're pretty much guaranteed to find incompetent people (see also "peter principle" - employees are promoted to a level of incompetence), but those people don't make up the entire organization. It's just that stories like this spread more quickly than the story about how a CC employee helped you successfully make a purchase.

I, for one, will continue to shop at CC (just not the Lakewood, CO location).

docg said:GRR... okay I am going to explain a few things here but I doubt it will get through any of the thick skulls around here.

1) This was a localized incident. It may have happened in a few other places, but this is NOT company wide practice. Circuit City just like every other major business out there does try to instill and teach it's proper business practices amoungst it's employee's. There is abosulutely no reason to "hate" a company as a whole for what ONE employee did.

2) Bad employees can be found everywhere and I've seen them everywhere. From your local convienance market to our Military. True, the higher up the chain you go you typically, and hopefully, run into less bad apples. The reality is people are dumb, make mistakes, and are ruled by their emotions at times. This may have been an accident or on purpose. Either way, it was one man's screw up.

3) True, a manager working for a store does represent that store, just like any other employee. The company is held accountable in only so far they screwed up by hiring that person. Sueing CC or a company over this doesn't do anything. You can sue that individual but sueing the company only will result in a loss lawsuit or if you do win, they will just sue the guy responsible and definately win in the first place.

4) The manager's actions were inexcuseable. You NEED to follow through and make sure his actions meet with the consequences they deserve. Failing to do so will only result in worse outcomes such as the employee that rung your order up may get fired instead as a possible outcome. Believe me, that kind of thing can and does happen. Manager makes the mistake but someone lower on the totem poll takes the hit. Remember shyte rolls downhill.

5) After working at CC for 2 years, Bestbuy for a year and CompUSA for a year, I've seen my fair share of good and bad managers. The bad ones are the reason I never stayed at a store long. When I worked for bestbuy the store director was embezzling funds and employee paychecks. I had to get the IRS to get some of my money back. Never got it all back, only a small fraction at $500. That guy seriously screwed me over. People like this need to learn the lesson of receiving consequences for their actions.

I've already stated in the other thread, there WERE camera's rolling. It is mandatory at CC to have a camera rolling film on all registerts. If you stepped away from the register you may not be on camera but if you were nearby then everything definately caught on film. Make sure the police and/or your attorney know this.

And don't believe those stupid rumors about America being a "sue" happy country. That stupid rumor was started by companies to guilt people into NOT sueing them when they deserve it. Seriously. And if someone brings up that coffee lawsuit against McDonalds one more time without ever actually reading the case over I'm going to scream.

Amen to that. While there have been plenty of outrageous cases filed in the civil courts, the McDonald's case wasn't one of them. They admitted that the coffee was at a temperature that far exceeds the standard industry practice. Furthermore, no one ever mentions that most of the "ridiculous jury verdicts" are either reversed on appeal or drastically reduced.

I wonder if Best Buy is hiring managers in the area. They'd love to have this guy around to enforce their new policy of getting rid of bad customers.

Good job keeping your cool, undefined.

BuonaFortuna said:Crovax4444, it hasn't hit the morning news yet, but I bet if enough people write in to discuss it, one of the sites will surely do a write up. Here are a couple of links to get you started:

Slashdot. Submit a story.

send-us-news-tipsatcnet.com (Replace the word ''at' with the @ symbol).

lettersatmsnbc.com (Replace the word ''at' with the @ symbol).

Or - if there is not a resolution that protects future customers from going through what I did last night:

9News (NBC): 9Listens (story submissions)

News 4 Colorado (CBS): Contact CBS 4

The Denver Channel (ABC): Denver's 7 We Would Love to Hear From You

Fox 31 News Channel (FOX): Contact Fox 31 News

WB 2 (WB): Contact Us

The Denver Post (Print): Denver Post

Rocky Mountain News (Print): News Tips

News Radio 850 KOA (Radio): Contact

AM 760 Boulder's Progressive Talk (Radio): AM760

or (my personal favorite since it is in my town):

The Canyon Courier (Print): Contact Us

Googler said:docg said:GRR... okay I am going to explain a few things here but I doubt it will get through any of the thick skulls around here.

1) This was a localized incident. It may have happened in a few other places, but this is NOT company wide practice. Circuit City just like every other major business out there does try to instill and teach it's proper business practices amoungst it's employee's. There is abosulutely no reason to "hate" a company as a whole for what ONE employee did.

2) Bad employees can be found everywhere and I've seen them everywhere. From your local convienance market to our Military. True, the higher up the chain you go you typically, and hopefully, run into less bad apples. The reality is people are dumb, make mistakes, and are ruled by their emotions at times. This may have been an accident or on purpose. Either way, it was one man's screw up.

3) True, a manager working for a store does represent that store, just like any other employee. The company is held accountable in only so far they screwed up by hiring that person. Sueing CC or a company over this doesn't do anything. You can sue that individual but sueing the company only will result in a loss lawsuit or if you do win, they will just sue the guy responsible and definately win in the first place.

4) The manager's actions were inexcuseable. You NEED to follow through and make sure his actions meet with the consequences they deserve. Failing to do so will only result in worse outcomes such as the employee that rung your order up may get fired instead as a possible outcome. Believe me, that kind of thing can and does happen. Manager makes the mistake but someone lower on the totem poll takes the hit. Remember shyte rolls downhill.

5) After working at CC for 2 years, Bestbuy for a year and CompUSA for a year, I've seen my fair share of good and bad managers. The bad ones are the reason I never stayed at a store long. When I worked for bestbuy the store director was embezzling funds and employee paychecks. I had to get the IRS to get some of my money back. Never got it all back, only a small fraction at $500. That guy seriously screwed me over. People like this need to learn the lesson of receiving consequences for their actions.

I've already stated in the other thread, there WERE camera's rolling. It is mandatory at CC to have a camera rolling film on all registerts. If you stepped away from the register you may not be on camera but if you were nearby then everything definately caught on film. Make sure the police and/or your attorney know this.

And don't believe those stupid rumors about America being a "sue" happy country. That stupid rumor was started by companies to guilt people into NOT sueing them when they deserve it. Seriously. And if someone brings up that coffee lawsuit against McDonalds one more time without ever actually reading the case over I'm going to scream.

Amen to that. While there have been plenty of outrageous cases filed in the civil courts, the McDonald's case wasn't one of them. They admitted that the coffee was at a temperature that far exceeds the standard industry practice. Furthermore, no one ever mentions that most of the "ridiculous jury verdicts" are either reversed on appeal or drastically reduced.

Agreed.

You should have written down all the names of the employees and tried to get some witnesses names. How long does CC have to keep their video surveillance tapes? The longer you wait to file a police report etc. the chances of a lost or rerecorded tape go up. Then it is your word against theirs.