PEP BOYS return policy question

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Last thursday, I purchased a plastic ramp to raise my car off the ground to work underneath, from my not-so-friendly local pep boys store. It came in 3 parts for each ramp. I put it together which is a slide in and out type assembly, no screws or snap latches involved. As soon as I started to drive my car climbing up, one of these sliding locks came loose on one side, making the whole thing useless. Due to the weight my car exerted, it locked itself very finely so that I t could not go back into the box. Needles to say, I could not use it as the ramp had about 10 inches height difference between two parts where it needs to be smooth.

So I took it back on Sunday. The cocky 20 years old ex-highschool joc looking store manager, refused to refund me my money. Only thing he "could" offer me was a replacement of defective product. I had to take it and stormed out of the store.

Is there a no-refunds policy that anyone know that pep boys have ? The receipt does not say anything about refunds or exchanges. Their web site is the poorest design as far as content and searching capabilities go. Hence I am looking for first hand experiences with these crooks. Any input is welcome and thank you in advance

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dispute with CC company. Pepboys are screwy, messed up people.

they always get cocky about returns.

go back when someone else is on duty. they are supposed to refund money on defective items, or on any item you no longer want -- as long as it is within the return period. I think they do not refund money on chemicals, but even then I was able to talk my way into a refund -- just say the quality of the product did not meet your expectations....


Thanks for the insight. I will go to another pepboys which is equidistant to my residence as this cocky idiots. And see what they say. If they also refuse to give me my money back, I will put it in dispute with Discover Card. Thank god for credit card for situations like these.

Thanks again

1-800-PEP-BOYS may help.

I found that Pep Boys dislikes having any negative comments on its Better Business Bureau file, so consider filing a complaint at www.bbb.org .

One thing I'll never do again is buy tires from Pep Boys because the store closest to me is bad about honoring the optional road hazard warranty, and the manager there once told me that the split in the peeling sidewall rubber was harmless because it was on the outside (where else could it be?). He also complained that the tire was old (warranty doesn't say anything about a time limit). <img src="i/expressions/face-icon-small-sad.gif" border=0> But another Pep Boys replaced it without problems and probably charged less than normal for the pro rating. Discount Tires has been a lot better with tire warranties, and they don't pro-rate at all.

Take the exchange. You'll have it all packaged in a new box making your return to the other store easier.

BOC said: [Q]Take the exchange. You'll have it all packaged in a new box making your return to the other store easier.

I already exchanged the item. But at the same time, they put a defective replacement on the computer by scanning the barcode on the receipt. I might have to dangle the BBB word and credit card dispute that they have to deal with in front of them if I get more headaches. 1-800-PEPBOYS was less than helpful as they brushed me off saying that it is the store manager's responsibility. If only I had some time to argue with a supervisor but did not...

Man, what is it with the auto parts stores? The customer service at autozone keeps getting worse each time I go in there. I had to exchange a horn a couple months ago and you would have thought I was a criminal from the clerk's attitude.

TheNomad said: [Q]1-800-PEPBOYS was less than helpful as they brushed me off saying that it is the store manager's responsibility. If only I had some time to argue with a supervisor but did not...According to the comment cards in the store with the 1-800-PEPBOYS number on them, that number is there to help you, so they can't claim that everything is up to the individual store managers. I'd bug them again.



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