• Page :
  • 1
  • Text Only
rated:
My wife got a new prescription glass / frame from Costco recently ( about 5 weeks back)...She has been having a headache since then and was wondering if she can just return the whole thing back...Now she checked with a diff eye doctor and the Costco prescription is correct one ...she has never worn glasses before and the pres is a pretty number..Would costco take the entire item back ( glasses and frames ) and refund 100% ?

Member Summary
Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message.
Thanks for visiting FatWallet.com. Join for free to remove this ad.

mnsweeps said: [Q]My wife got a new prescription glass / frame from Costco recently ( about 5 weeks back)...She has been having a headache since then and was wondering if she can just return the whole thing back...Now she checked with a diff eye doctor and the Costco prescription is correct one ...she has never worn glasses before and the pres is a pretty number..Would costco take the entire item back ( glasses and frames ) and refund 100% ?
I wouldnt see why they wouldn't. You are not 100% satisfied, so you should be covered under their guarantee. Try and let us know -- the worst they can say is no.

YOU'VE GOT TO BE KIDDING...YOU THINK A FULL REFUND IS DESERVED!
YOU MIGHT GET CREDIT FOR THE FRAME...THE LENS..NEVER.
<img src="i/expressions/face-icon-small-confused.gif" border=0>

That's not entirely true. With any RX for glasses - most places will try to make it right - especially Costco. My wife is an Optometrist & used to work at a Costco so she's told me quite a few interesting stories about what people would bring back...

We had to return our son's first pair of glasses because they got the prescription wrong and the frames didn't fit well. We opted to get a new prescription and set of glasses instead of a refund. No hassles, either.

I have had similar problems before. I got transitions done for my eyeglasses but they developed a lattice pattern (honeycomb) in the lenses themselves. Costco optical (Brandon, FL) redid the lenses. It happened again within 2 weeks, and Costco re-redid them. Each time it would take 10 business days, which meant I was out without glasses for 2 full weeks.

When it happened the third time, I got really upset and asked for a full refund. The guy at Costco made all kinds of excuses about how he wanted "to make it right" and "wanted me to be satisfied with Costco's service" and would in no circumstances refund my money. I finally gave up and exchanged the lenses for plain vanilla plastics for $20 and got the remainder refunded. These lenses have been no good either and are buried down under in a junk drawer.

Maybe it is this one Costco in Brandon, FL. I have always had sucky service from them, whereas the others that I have visited have been much better.


mnsweeps said: [Q]My wife got a new prescription glass / frame from Costco recently ( about 5 weeks back)...She has been having a headache since then and was wondering if she can just return the whole thing back...Now she checked with a diff eye doctor and the Costco prescription is correct one ...she has never worn glasses before and the pres is a pretty number..Would costco take the entire item back ( glasses and frames ) and refund 100% ?

My take is its a custom order that was done correctly (according to your eye doctor) so I would not see any reason to expect anything back. Has she tried to wear them to get use to them --- are they only for reading or distance. My son had a problem with CostCo glasses --- they filled an old perscription he had there on file and not the newest one they had. They did refund the $ in full -- and he instead got contact lenses.

if the doc says they are correct I doubt Costco will take them back, frames maybe but not the lenses.
My suggestion is to wear them for a small amount of hours, or minutes each day building up each day as possible until you can wear them all day. That is what I had to do when I first started wearing glasses.
It really works.

glenda<img src="i/expressions/face-icon-small-happy.gif" border=0>



Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.

Thanks for visiting FatWallet.com. Join for free to remove this ad.

TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014