I am wondering if this has happened to anyone else and what to do about it. I used my long distance credits at Phonehog.com to call a friend in the UK. Well, the 45 minute 'free' call that I placed thru the phonehog.com 800 number IS SHOWING UP ON MY AT&T LONG DISTANCE BILL! I now have an $88.00 phone bill from AT&T for this "free" phonehog.com call! How in God's name could this happen??? The very scary part is that I've used Phonehog to place calls overseas twice since the date on the phonebill and nothing is showing up on the Phonehog.com site showing that I've used their service when I log in -- ie, it does not look like I've used any credits there at all! I am petrified to see next month's AT&T bill and not sure how to proceed. The folks at AT&T offered to reduce the bill to $52.00 -- but I am totally positive I made the calls thru Phonehog! I've used Phonehog before for overseas calls with no problems but the last time was maybe a year ago. I checked the site and they are still doing overseas calls with no change in policy. I sent an email to CS at phonehog but have yet to hear from them. Anyone have a phone number for them?? I'm so mad I could spit! <img src="i/expressions/face-icon-small-mad.gif" border=0><img src="i/expressions/face-icon-small-shocked.gif" border=0>
I had never heard of phonehog so I took a quick look. The only thing I noticed that might apply to your problem (though I really didn't search thoroughly) is this:
"Additional Minutes shall also be decremented from Memberís account for calls terminating internationally (outside of the United States, Puerto Rico or the U.S. Virgin Islands) and for calls originating from Canada." (emphasis added)
Is it possible that the number of "additional" minutes they take for overseas calls has increased since that last time you used phonehog, i.e., you're getting the credit but going over your minutes?
posted: Jan. 18, 2006 @ 4:10a
Registrant: Gulfstream Internet, Inc. 7777 Glades Road, Suite 210 Boca Raton, Florida 33434 United States
Registered through: GoDaddy.com Domain Name: PHONEHOG.COM Created on: 15-Dec-99 Expires on: 15-Dec-06 Last Updated on: 08-Jul-04
Administrative Contact: Nadel, Philip email@example.com Gulfstream Internet, Inc. 7777 Glades Road, Suite 211 Boca Raton, Florida 33434 United States 561-852-7377 Fax -- 561-852-2204
Technical Contact: Nadel, Philip firstname.lastname@example.org -7777 Glades Road, Suite 211 -Boca Raton, Florida -33434 United States 561-852-7377 Fax -- 561-852-2204
Domain servers in listed order: EDNS2.INFORONICS.COM EDNS3.INFORONICS.COM EDNS4.INFORONICS.COM
posted: Jan. 18, 2006 @ 6:25a
I use it many times . No problems at all. Did you enter the pin and everything right? Does your AT&T service provider block long distance carriers? I believe that is the problem. Phone hog phone quality never disappointed me and I use it for my long distance when there is a phone near by and save my cell phone minutes.
posted: Jan. 18, 2006 @ 9:38a
Thanks so much fellow FWers for all the info, I will contact "phil" today. Will keep you posted as none of the possible reasons mentioned applies here.
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