staples rewards (add receipt?)

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When I tried to add receipt for a purchase in Staples.com
It asks for a 10+6 digit number, however my online order only have a 10 digit number, do you guys know how to add my receipt successfully?

BTW, why isn't it added automatically in the first place?

I also signed up for the 20% reward earlier, but I doubt this will be happening by the looks of it.


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jho said: [Q]When I tried to add receipt for a purchase in Staples.com
It asks for a 10+6 digit number, however my online order only have a 10 digit number, do you guys know how to add my receipt successfully?

BTW, why isn't it added automatically in the first place?

I also signed up for the 20% reward earlier, but I doubt this will be happening by the looks of it.

Please check your receipt in box. There are 6-digits like "000001" after your order #.

had this problem, contacted them and was told to just enter 000000 for the second #.
If it does not work, you can contact them via rewards center and ask to add it manually.

rewards site is updated weekly on Mondays.

Edit: If it does not happen automatically, it may be because there is a problem in their system - contact them to check. Or may be you just did not wait long enough.

fotomaniak said: [Q]
rewards site is updated weekly on Mondays.


Yeah ? I show no transacitons since end of Dec. Last week they did update the total spent on the quarter and ammount of reward, but that's it...


fotomaniak said: [Q]had this problem, contacted them and was told to just enter 000000 for the second #.


called them up and they told asked me to enter 000001 (one). Don't know why they are not mentioning this in their website and avoid unnecessary confusion.



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