Stores which would be rejected by Amex BVG

I am not sure if anyone has started this topic. According to my recent failed BVG experience, I feel the need to start a thread that would address this particular concern for my fellow FWers who use AMEX BVG.

I have been rejected twice when I tried to use CircuitCity(cc) BVG Staples, the reasons were the same: CC have their own PM policy.

So let me start with CC. Are there any other stores on the blacklist as well? Please contribute your experience so people could avoid potential losses.

Thanks,

Flea

Bump myself. Just got off the phone with BVG rep, she couldn't release a store list which they would reject.

lostdude said: fleamarket said: II have been rejected twice when I tried to use CircuitCity(cc) BVG Staples, the reasons were the same: CC have their own PM policy.What?! That's a new one. I think CC is only 30 days but BVG is 90 days so how can they reject you? Can anyone else confirm?Check this thread
Look for sunnysky's post, and there are complains from other members as well.

I must be incredibly lucky then, because I've never had a CC or CompUSA purchase rejected by BVG. In fact, I've never been rejected for a BVG except for one time when I tried to use a photo magazine's ads to BVG a camera. AMEX had a list of camera stores whose ads they wouldn't accept, which turned out to be pretty much every store in the magazine that had a lower price than I paid.

I also saw the "CC reject" part of the thread mentioned above so when I called to BVG a Memorex flash drive I asked the CSR about CC. She said as far as she knew they weren't disallowing BVG's for stuff purchased at CC. That claim was paid on 3/6/06.

Here's a list of my approved BVG's for purchases at these two retailers....
9/12/05 CC to Fry's
10/21/05 CC to Fry's
11/9/05 CompUSA to Fry's
12/7/05 CompUSA to Staples
12/7/05 CC to SurplusComputers
12/30/05 CC to OM
1/19/06 CompUSA to OM
1/23/06 CompUSA to Staples
3/6/06 CC to OM

So we need to figure out what's different between my claims and the ones of people who are getting rejected.

Also, there are two time points involved here, Claiming time and BVG ads time. Which one really matters? Madib, would you check your BVG time frame to work this out?
fleamarket said: I have submited both of my rejected claims within one month after purchase period, which is still within the PM duration. Maybe that is the reason?

FWIW, I just had my last 3 BVG claims rejected because of the store pricematch policy. I got this news about 2 weeks ago. In these cases, it was Staples, pricematched to a Staples price advertised less than a week later, so I can't complain that AMEX is out of bounds. I have, however, done such matches for a long time without problems. My guess is that they are just tightening up their enforcement of BVG terms, and that it is not a blanket rejection of all claims involving Staples, just the claims where the advertised price is within Staples pricematch period. At this point, I would consider any such claims to be YMMV.

99% of the photo shops in the back of the major photography magazines are on the blacklist as well.

Mine, too. With $150 annual fee and still got rejected, that is really frustrated.
crazycool said: May be you want to mention which card you have that being reject. I have a gold AMEX and pricematch on purchased from CC and never have problem.

Mine's the Costco Business card with no annual fee, so that certainly can't be an issue since I've never been rejected. (Now that I've posted that claim numerous times I'm sure karma is going to catch up with me and I'll never get another BVG approved again!)

I was recently denied for PMin'g CC to Staples.

This isn't a new policy, it just seems like they are finally enforcing it for some claims. But both CSR's I've asked about this insist that they aren't automatically rejecting claims from stores that have their own low price thing.

Your point about the ad coming out after the end of a store's guarantee period is very valid and should be sufficient to validate a BVG claim. Another out should be getting shot down for a PM because of something like when CC claims that Fry's "Limit 1 per Customer" keeps them from approving a PM. Like the last BVG CSR told me, if you've made a legitimate attempt to PM and were unsuccessful, then we'll approve the BVG claim.

Same here. Just got CC, Fry's, and OD rejected. On the OD claim, OD refused to PM CompUSA cuz they were out of stock. I told AMEX that and they said I can talk to an adjuster about it.

I even told the rep that they should just close the whole program down since it's so difficult to use now.

No longer takes fax for evidence and you must send it the whole ad (not just a lower page). Then only if you get lucky.

have you tried PM the advertise from the camera store in NY.
onion said: AMEX BVG sucks IMO. Use the Citi Diamond perferred card with its price protection. I have never had a problem yet.

I had at least 4 or 5 rejections from AMEX BVG. Since then, I haven't used my AMEX Gold.

i have a couple of claims pending with them. They have asked for more documentation and are taking more time to process the claims. If even one of my claims is rejected then i am going to cancel the card. Nice while it lasted.