target return policy: NO return if item is used?

Archived From: Deal Discussion
  • Page :
  • 1
  • Text Only
rated:
Found today that my local target doesn't accept return or exchange for item that has been used. How come such return policy??? How do I know if I like certain item before I use it? How can they guarantee customer satisfaction with such stupid policy? And how can they compete with WalMart?

Member Summary
Most Recent Posts
Dude it is so easy to talk as if you are a saint in internet because no one can testify your past behavior. How do you k... (more)

nrutasz (Jul. 10, 2006 @ 8:52a) |

nrutasz said: <blockquote><hr><br><br><br>I am fine if I have known they don't take back any shoes. But now their policy... (more)

jswede4722 (Jul. 10, 2006 @ 10:00a) |

nrutasz said: <blockquote><hr>Found today that my local target doesn't accept return or exchange for item that has been ... (more)

Fumps (Jul. 10, 2006 @ 10:21a) |

Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message.
Thanks for visiting FatWallet.com. Join for free to remove this ad.

Well...what were you attempting to return since that makes a big difference in the large picture.

--Biggerfool

nrutasz said: [Q]Found today that my local target doesn't accept return or exchange for item that has been used. How come such return policy??? How do I know if I like certain item before I use it? How can they guarantee customer satisfaction with such stupid policy? And how can they compete with WalMart?
Amazing how you converted this into Target's problem.

OP, were you returning underwear? I have the same problem at WalMart.

RapaciousEbayer said: [Q]OP, were you returning underwear? I have the same problem at WalMart.You are kidding, right? 'nrutasz' (new member) does not even wear underwear.

Just tell them it's broken.

It happens. Just try a different Target. Costco tried to deny my Listerine return since it was about to expire.

nrutasz said: [Q]Found today that my local target doesn't accept return or exchange for item that has been used. How come such return policy??? How do I know if I like certain item before I use it? How can they guarantee customer satisfaction with such stupid policy? And how can they compete with WalMart?

What are you returning? A box of depends?

i believe it was tampons, target has always taken back the used tampons for my gf...don't know why you had such a hassle.

WalMart has gradually become finicky on what and when they will take back an item. Store make these changes gradually so that the consumer doesn't get too wound-up over it.

I went to WallyWorld for a price adjustment on an item I purchased a month before... and they refused. They now have a 14 days adjustment period. huh? The item was still new in the box, so I returned it, and asked if I could buy it then and there. I got a cranky NO!

Went back in an hour and bought it again.

Back to Target, it all depends on what the item is - plain and simple. Some clothing articles as well as health and beauty items can't be returned once opened/worn/even just tried on.

thekid72 said: [Q]I went to WallyWorld for a price adjustment on an item I purchased a month before... and they refused. They now have a 14 days adjustment period. huh? The item was still new in the box, so I returned it, and asked if I could buy it then and there. I got a cranky NO!

I never ask for price adjustments. Just buy it cheaper today and used your old receipt to make a return in the same trip. Your new receipt will have a "brand new" return period so you can rinse, wash, repeat the cycle.

bullbert said: [Q]RapaciousEbayer said: [Q]OP, were you returning underwear? I have the same problem at WalMart.You are kidding, right? 'nrutasz' (new member) does not even wear underwear.
I also had problem returning used condoms. How in the world did they come up with such stupid return policy? How do I know if I like certain item before I use it? Actually, I had no problem using it, just my girl complained about it. They told me I can return it if I am not satisfied. I can't return something that I am happy with but others don't. They are not original buyers.


nrutasz said: [Q]Found today that my local target doesn't accept return or exchange for item that has been used. How come such return policy??? How do I know if I like certain item before I use it? How can they guarantee customer satisfaction with such stupid policy? And how can they compete with WalMart?

Ever considered actually reviewing the return policy BEFORE making a purchase on something you didn't know whether or not you were going to like and might return? I'm not wild about stricter return policies either, but I'm just make sure I understand what they are and avoid them if I'm not satisfied.

Or just get yourself a nice AMEX card.

Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

nrutasz said: [Q]Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

You're right--their return policy sucks.

Shop elsewhere.

They've never denied me returning toothbrushes. YMMV!

To find a reputable B&M store, go the customer service desk first, ask if they will accept clothing & shoes back just at the end of their return period that has been worn and used since day 1.
If they say yes, just tell them that they might as well give you any clothing you want for FREE, since you plan on doing this every week, for the next 30 years, and it'll save them the time of processing the return and tossing the used, smelly articles in the trash.
If they say no, go and try the clothing or shoes on in the dressing room before you pay, if the item doesn't feel/fit well, put it back and buy what fits, like normal shoppers.

No one wants you as a customer.

nrutasz said: [Q]Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

You are exaggerate the situations and pretend you are a saint. If any one has done what you described, he would have been in the black list and any return would from him would be denied. I also believe stores will share such black list.

As for normal returns, can you stand out and tell me you have never returned any used item??? If not, based on your own theory, you can read the describtion on the box, or do your reseach online or instore. But please, don't return anything that has ever been used by you, because it is your responsibily to determine if it is good for you before you open the box. Otherwise you are so IMMORAL.

Blluitt said: [Q]To find a reputable B&M store, go the customer service desk first, ask if they will accept clothing & shoes back just at the end of their return period that has been worn and used since day 1.
If they say yes, just tell them that they might as well give you any clothing you want for FREE, since you plan on doing this every week, for the next 30 years, and it'll save them the time of processing the return and tossing the used, smelly articles in the trash.
If they say no, go and try the clothing or shoes on in the dressing room before you pay, if the item doesn't feel/fit well, put it back and buy what fits, like normal shoppers.

No one wants you as a customer.

nrutasz said: [Q]Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

nrutasz said: [Q]Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

You have to clean it really good. The bottom. Then return it. (Hint remove the laces) If they say it is used, then claim it was like that because someone probably tried it on in the store. They don't have the cleanest floors.

Who returns used stuff<img src="i/expressions/face-icon-small-confused.gif" border=0> You're returning used SHOES..who wants to buy USED SHOES!? EWWWWWW! I think there was a daytime talk show where they had on people who bought clothes, wore them, and then returned them. Normal people don't do that, hence, these special people made it on a talk show where they could get help with their problem.

Rant on. It's consumers like you that have been the cause of more restrictive return policies. 'Minds me of the story of the gal who ate all the 'good' hors dí oeuvres from the pack and returned the rest to Costco. For shame.

I was at a champs/footlocker store and this guy was returning a pair of nike's. The little girl behind the counter had gotten out the cleaning supplies (that they sell in the store) and was trying to scrub them clean on the sides and bottom, but she couldn't get the dirt off. She told the guy she couldn't accept them for a return because they were used so much. The guy started getting angry etc and along with his big bully son were giving the girl a really hard time. I just felt really sorry for her.

Everyone wishes they can wear the latest $120 nike's for a week to play some basketball, then return them...the only place that rents shoes is the bowling alley<img src="i/expressions/face-icon-small-disgusted.gif" border=0>

nrutasz made a valid post, but those attacking the member on Targets return policy have done so unfairly. I suspect that it is because nrutasz is a new member maybe. the return policy is put in place because of defective products or because these retail chains want the customers to be happy with what they buy. how do you tell if a product is defective or of low quality unless you test it? therefore it must be used. a hypothetical situation would be if you bought a roast and it was spoiled. but you wasn't able to tell until you eat product. should you be able to return product? it is wrong to use certain items knowing you will return them. but a policy covering ALL used items is unfair. so my suggesting is to not shop at stores with such a policy. I give OP a green because I judge a question based on worthy question, comment, or post not based on the person being a new member. Nuff Said!

FrugalFreak said: [Q]nrutasz made a valid post, but those attacking the member on Targets return policy have done so unfairly. I suspect that it is because nrutasz is a new member maybe. the return policy is put in place because of defective products or because these retail chains want the customers to be happy with what they buy. how do you tell if a product is defective or of low quality unless you test it? therefore it must be used. a hypothetical situation would be if you bought a roast and it was spoiled. but you wasn't able to tell until you eat product. should you be able to return product? it is wrong to use certain items knowing you will return them. but a policy covering ALL used items is unfair. so my suggesting is to not shop at stores with such a policy. I give OP a green because I judge a question based on worthy question, comment, or post not based on the person being a new member. Nuff Said!



I agree very much. Nothing used can be returned, that's a little bit wrong. But I do have to say that I would not want a store accepting returned used shoes. Especially if they are too dirty. If they were worn once fine. Make sure they look new when you try to return them.

We tried to return some of the Archer Farms brand food that we did not like to Target and they would not take it. We complained to the manager and he sympathized and said to call corporate. We did and they sent us 3 $3 coupons to cover the cost of the items.

It turns out that Archer Farms is Target's house brand, and on the package (as I discovered after our return had been rejected), it clearly states "Satisfaction Guaranteed". How do they expect to honor this guarantee if they won't take the items back in the store??? Supermarkets take back opened items.

We just had a discussion about Target's "must be NEW and UNUSED" return policy over in OFF TOPIC a few days ago.

They took back my bike, after I rode it, and broke it. No questions asked. Try another Target.

nrutasz said: [Q]Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

I returned a shredder back to my Target a few weeks ago. I had no box and no receipt. The shredder died after shredding 5 pages. I brought all the credit cards that I could have put it on but without the box, they couldn't find the charge. Instead the store gave me the credit to use in any department.

I have to believe they have this policy to avoid what happens at Wal-Mart. The people who return items that break after 6 months of usage, etc.

I can tell you for a fact that I've never returned any CLOTHING OR SHOES after using them. Sure I've returned clothing before (say from gifts), but only when it's brand new & with tags still on it. This is why stores have dressing rooms and stools in the shoe department. IN THEORY, you get to test the products out before even leaving the store. IN THEORY, you could walk around the store for 10 hours with a pair of shoes on to see if you like them.

I've return used products before, but mainly electronics that are defective, which couldn't have been tested in the store.

When you leave the computer lab and try to scam another target store in taking back your old, smelly shoes, try speaking in complete sentences and top it off with correct grammar.

So are you forced to shop at Target since you're on the WallyWorld Return Blacklist?


nrutasz said: [Q]You are exaggerate the situations and pretend you are a saint. If any one has done what you described, he would have been in the black list and any return would from him would be denied. I also believe stores will share such black list.

As for normal returns, can you stand out and tell me you have never returned any used item??? If not, based on your own theory, you can read the describtion on the box, or do your reseach online or instore. But please, don't return anything that has ever been used by you, because it is your responsibily to determine if it is good for you before you open the box. Otherwise you are so IMMORAL.

people its un ethical ... Its like telling someone you did a job and you didnt do it good again so you have to re work... People got to stop its bad and un ethical!!

nrutasz said: [Q]Actually I tried to return a pair of shoes. I only weared several days and found it is not comfortable. When I return it the customer service said that it is used... Well I never had such problem before when I return a pair of slippers to WalMart.

Then when I check their return policy I found they state you can not return ANY used item, which means potentially they can deny any return if you have opened the box, cut the UPC or whatever you have done to make it look like used. I didn't find such return policy in any other reputable B&M store.

Kohls - the king of liberal return policies - won't take back worn shoes either. I just took a pair back where I didn't like the fit, but I tried them on and never left the bedroom. If I had worn them outside, they'd be mine. Now if Kohls is finicky about shoe returns, I am not surprised Target is either. Heck, I've never bought shoes at Target... they don't carry diddly for men.

Talk about a TARGET market (shhhhhhheee Bang!)

I have like 10 pairs of shoes I've only worn once or twice.

You think somethings great, only to find it's not. It's just the way life is.

microkelvin said: [Q]I also had problem returning used condoms.The key to success is to tell the store, loudly and proudly, whether it's true or not, that the condoms are way, way too big.

simpsons4ever said: [Q]I have like 10 pairs of shoes I've only worn once or twice.

You think somethings great, only to find it's not. It's just the way life is.

Life can be changed with NEW policies. Just because something is a certain way does not mean it is acceptable. slavery was "just IS" in old days but it got CHANGED".The real change needs to be that people quit taking the over comfortable don't rock boat mentality! GET ACTIVE! WAKE UP! theres more to life than what's for dinner! or on the tube.

larrymoencurly said: [Q]microkelvin said: [Q]I also had problem returning used condoms.The key to success is to tell the store, loudly and proudly, whether it's true or not, that the condoms are way, way too big.

10/10

Green for you!

Dude it is so easy to talk as if you are a saint in internet because no one can testify your past behavior. How do you know the shoes are "old and smelly"? They are a pair of slippers and I wear them in home for two days! Acturally the customer service refuse to take back the slippers as soon as I pull out the receipt and tell her I want to return the slippers. And why don't you say ALL your returns are electronics that are defective? Don't you know the "defective" items are also used? If you are happy with such return policy, you should seek help from manufacturer's warranty instread of "scam" the innocent stores by returning them. The stores didn't make the products, did they?


I am fine if I have known they don't take back any shoes. But now their policy is that they won't accept the return or exchange of any used item. If you have no idea of the importance of so called "paperwork", well, I have no more words to say. Sooner or later they can use this policy shield down any return that they don't like while the customers aren't fully aware of it.

Blluitt said: [Q]I can tell you for a fact that I've never returned any CLOTHING OR SHOES after using them. Sure I've returned clothing before (say from gifts), but only when it's brand new & with tags still on it. This is why stores have dressing rooms and stools in the shoe department. IN THEORY, you get to test the products out before even leaving the store. IN THEORY, you could walk around the store for 10 hours with a pair of shoes on to see if you like them.

I've return used products before, but mainly electronics that are defective, which couldn't have been tested in the store.

When you leave the computer lab and try to scam another target store in taking back your old, smelly shoes, try speaking in complete sentences and top it off with correct grammar.

So are you forced to shop at Target since you're on the WallyWorld Return Blacklist?

</blockquote>

nrutasz said: [Q]


I am fine if I have known they don't take back any shoes. But now their policy is that they won't accept the return or exchange of any used item. If you have no idea of the importance of so called "paperwork", well, I have no more words to say. Sooner or later they can use this policy shield down any return that they don't like while the customers aren't fully aware of it.


Your point is lost because of what you returned. If you would have said this is a coffee maker or comforter that shrunk after a wash, you'd probably wouldn't get such a cold reception.

Each store appears to have their own take on the corporate rules. Is there another store in your area?

nrutasz said: [Q]Found today that my local target doesn't accept return or exchange for item that has been used. How come such return policy??? How do I know if I like certain item before I use it? How can they guarantee customer satisfaction with such stupid policy? And how can they compete with WalMart?


My fiance is a manger for a target in Wisconsin.

Target's system forces their employees to only take back certain things. There's nothing they can do to override it.

However, I just returned a used beard trimmer of 3 weeks and they took it back just fine. (Fiance wasn't involved in the transaction).

So this could be the store just saying no because you were probably mean and uncompassionate to a min wage worker.



Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.

Thanks for visiting FatWallet.com. Join for free to remove this ad.

TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014