Costco Vs. Sam's Club Return Policy

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I have heard too many good things about Costco's legendary retrun policy. Unfortunately there is no Costco near me but there is a Sam's Club. I intend to purchase a 50" Vizio from Sa's and wanted to find out if Sam's return policy is as goos as Costco's.

Thanks

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YMMV on Sam's Club return policy. Some stores are like Costco - no limit/keep the customer happy. Other Sam's Clubs are the standard WalMart 90 day policy. Seems to be more geographic due to competion than individual store to store. IOW I don't think the store manager makes that decision, it's above that level but not nation wide.

Another oddity at Sam's is credit cards or not. Some accept credit cards, some only accept Discover besides debit, checks and cash.

In my experience the Sam's Club return policy is equal to Costco. There is no time limit on the return period or the condition that the item must be in. If you have any questions about this, simply ask your local Sam's what their return policy is and see what they say.

Discover is the only credit card they take in-store.

my friend just brought his mattress back to sams club after 9 months... no problems taking it back <img src="i/expressions/face-icon-small-smile.gif" border=0>


magicscott said: [Q]my friend just brought his mattress back to sams club after 9 months... no problems taking it back <img src="i/expressions/face-icon-small-smile.gif" border=0>

Why did he keep it 9 months? Abuse of the policy will ruin it for everyone else.

chuzzlewit said: [Q]magicscott said: [Q]my friend just brought his mattress back to sams club after 9 months... no problems taking it back <img src="i/expressions/face-icon-small-smile.gif" border=0>

Why did he keep it 9 months? Abuse of the policy will ruin it for everyone else.

Maybe it started to sag in the middle or something. I don't think it's unreasonable to return something like a mattress,that should last for years,if there is a problem within 9 months.

1 way around the credit card oddity at the Sam's Club is to buy a gift card from WalMart (mine happens to be next door to one another) and use it at SC.

I agree..a mattress should last at least 4 years in my opinion.

If I start noticing a defect at the 9 month point, I would return that sucker in a heartbeat.

Ravlegend said: [Q]1 way around the credit card oddity at the Sam's Club is to buy a gift card from WalMart (mine happens to be next door to one another) and use it at SC.
Except if you then return the item you don't get your money back, you get gift cards. And you don't get the extended warranty, which may or may not be important.

Some members have noted that certain Sam's Clubs have a great return policy. I can tell you for a fact that mine does not. The reps are rude and nasty and will not refund or credit you past the 90 days allotted. The manager does not want to take back any returns.

sams sucks and costco is slowly losing their great return policy

We have memberships at both Sam's and Costco. Sam's customer service is consistenly awful, IMO. Costco had been pretty good until my last few visits.

I bought some paper plates at Costco this week and had some problems. They were marked $7.32 on the sign above them. There were only two kinds of plates like the ones I looked at, one was over $10 and I had 175 to a pack, this one had 250 to a pack, so the price was imprinted in my brain. I only purchased the plates and one other item as I was in a hurry, so when the plates came up as $8.99 at the register it was easy to notice. I told the cashier there was a mistake, and the cashier had me pay $8.99 for the plates, then step off to the side so someone could go do a price check. The shift manager was very uninterested in doing this and he sent someone off. I heard the guy say over the walkie-talkie's that the sign did say $7.32. A few minutes went buy before the shift manager came back to me, then led me to another register and gave me a refund of $1.67+tax. He never said they were sorry, never mentioned anything about one of the two prices being wrong, never said a word. I thought they didn't handle that very well.

I wasn't that concerned about a $1.67, but the priciple of them advertising one price and charging 25% more at the register, and then not seeming to care about it really put me off.

I've also had a problem with a gas card I bought at Costco, which immedietely didn't work at the pump. The guy at the pump told me he couldn't do anything and I had to go back into the store to get it exchanged or get a refund. So after the $1.67 fiasco I stop at customer service to fix the gas card problem and they tell me I have to get back in line at the cashier area, that only the cashiers can do that. I was really miffed and I left. That's poor customer service.

billrubin said: [Q]Except if you then return the item you don't get your money back, you get gift cards. And you don't get the extended warranty, which may or may not be important.

That's what I thought.. We went to return a pair of shorts that was one size too big and the guy asked us, "Do you want the refund back on a gift card or in cash?" -- I had forgotten we paid with a gift card. We naturally said cash and it was no problem. It was something like $17 but yeah, I found it interesting.



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