luckybob04 said: By the way guys, you should go to TigerDirect.com in case you need some more Connect3D cards:
From Tiger Direct: "This Product Has Limited Exchange Privileges. Only defective exchanges for identical item within 30 days of purchase permitted on this product. After 30 days, please contact the manufacturer at: 905-882-2626."
Hmm, looks like we may have a new contact number? I just tried it and the message said they're closed for the day. Guess what number will get a lot of calls in the AM?
Any updates on the Connect3D/Buy.com rebates? All I have is the canned response from Buy.com that they have opened a case with the manufacturer, and looks like my credit card company will not step in. Totally frustrating.
We strive for your complete satisfaction. Therefore, we have refunded your order #xxxxxxx in the amount of $50.
Please allow your financial institution one to three business days to process your refund.
If you have any questions, please visit customer support at https://secure.Buy.com/corp/support.
Thank you again for shopping with us. We look forward to serving you in the future.
Sincerely,
Buy.com --------------------------------------------------------------------------------------------- I assumed that my four or five emails and phone call had finally accomplished what I had intended even though my communication with Buy.com was all one sided. Then today, I received the following attachment to an email from the WA state Atty. General: ---------------------------------------------------------------------------------------------- Hello (Name of Deputy AG deleted):
Thank you for your letter. Needless to say, we were very sorry to learn about the difficulties Mr. Dale xxx experienced with his rebate.
Because customer service is fundamental to our business, we appreciate you taking the time to bring this matter to our attention. We want to assure you that we take complaints of this matter very seriously and will do everything we can to reach a resolve any inconvenience to a minimum.
At Buy.com, all of our rebates are handled exclusively by a third party partner. Unfortunately, Mr. Dale xxxx did not receive his $50 manufacturer rebate in a timely manner and, therefore, we have credited Mr. Dale xxxx $50 to his original payment method he chose when placing the order. Please allow 3-5 business days for this to process into his account.
Mr. Dale xxxx’s business is very important to us, and again, we apologize for the inconvenience he may have encountered. It is our hope that Mr. Dale xxxx will allow us another opportunity to be of service again under more favorable circumstances.
Please contact me with any questions or concerns you might have.
Jamie Black Buy.com Escalations Specialist Buy.com- Corporate Office 85 Enterprise, Suite 100 Aliso Viejo, Ca 92656 -------------------------------------------------------------------------------------------- It appears that at this point, it's the squeaky wheels that are getting the "grease." I hope that those of you who are still waiting have made a note of Ms. Black's address and can track down her phone extension. I'm sure she's looking forward to hearing from you.
My first communication with the AG was on Monday 6-25 by way of their standard complaint form. I received a "sorry, no can help, Connect3d appears to be out of business," reply. Following up with a more detailed explanation citing the FTC ruling against CompUSA, I requested that the complaint be re-opened. Obviously it was, since on Wednesday the 27th I had a refund from Buy.com. Pretty amazing service from the office of our AG! Not at all like the "other" Washington. )
We strive for your complete satisfaction. Therefore, we have refunded your order #xxxxxxx in the amount of $50.
Please allow your financial institution one to three business days to process your refund.
If you have any questions, please visit customer support at https://secure.Buy.com/corp/support.
Thank you again for shopping with us. We look forward to serving you in the future.
Sincerely,
Buy.com --------------------------------------------------------------------------------------------- I assumed that my four or five emails and phone call had finally accomplished what I had intended even though my communication with Buy.com was all one sided. Then today, I received the following attachment to an email from the WA state Atty. General: ---------------------------------------------------------------------------------------------- Hello (Name of Deputy AG deleted):
Thank you for your letter. Needless to say, we were very sorry to learn about the difficulties Mr. Dale xxx experienced with his rebate.
Because customer service is fundamental to our business, we appreciate you taking the time to bring this matter to our attention. We want to assure you that we take complaints of this matter very seriously and will do everything we can to reach a resolve any inconvenience to a minimum.
At Buy.com, all of our rebates are handled exclusively by a third party partner. Unfortunately, Mr. Dale xxxx did not receive his $50 manufacturer rebate in a timely manner and, therefore, we have credited Mr. Dale xxxx $50 to his original payment method he chose when placing the order. Please allow 3-5 business days for this to process into his account.
Mr. Dale xxxx’s business is very important to us, and again, we apologize for the inconvenience he may have encountered. It is our hope that Mr. Dale xxxx will allow us another opportunity to be of service again under more favorable circumstances.
Please contact me with any questions or concerns you might have.
Jamie Black Buy.com Escalations Specialist Buy.com- Corporate Office 85 Enterprise, Suite 100 Aliso Viejo, Ca 92656 -------------------------------------------------------------------------------------------- It appears that at this point, it's the squeaky wheels that are getting the "grease." I hope that those of you who are still waiting have made a note of Ms. Black's address and can track down her phone extension. I'm sure she's looking forward to hearing from you.
My first communication with the AG was on Monday 6-25 by way of their standard complaint form. I received a "sorry, no can help, Connect3d appears to be out of business," reply. Following up with a more detailed explanation citing the FTC ruling against CompUSA, I requested that the complaint be re-opened. Obviously it was, since on Wednesday the 27th I had a refund from Buy.com. Pretty amazing service from the office of our AG! Not at all like the "other" Washington. )
DS
Just called Buy.com and asked to speak with Jamie Black. While they would not let me speak with her or give me her number they told me that she was working on the problem and that I would get an email from her. I currently have $150 in connect3d rebates outstanding. I did manage to get her email address so feel free to bombard her with emails. Its jamieb@Buy.com
Just got the following on my $150 rebate complaint to the BBB:
A refund has been requested on your order for the rebate amount. Once the refund is approved, the refund will be issued back to the original payment method on the order. The refund should reflect within 3-5 business days on your account after approval. Unfortunately this situation was outside of Buy.com's control. However, Buy.com is making every effort to resolve this situation for all of our affected customers. We apologize for the delay and any inconvenience.
Just got off the phone with one of the " snootiest and snottiest " CSRs I have ever dealt with. I called 06/07/2007 and was told I would have results in two (2) weeks..But so far NADA. I have also followed up with 2 e-mails and 1 online request report. Dosen't look like they have any priority in how they are handling the refunds to credit cards. Guess its time for BBB.
richps1961 said: Just got off the phone with one of the " snootiest and snottiest " CSRs I have ever dealt with. I called 06/07/2007 and was told I would have results in two (2) weeks..But so far NADA. I have also followed up with 2 e-mails and 1 online request report. Dosen't look like they have any priority in how they are handling the refunds to credit cards. Guess its time for BBB.
anybody gone after twintech now that they have bought the us arm of Connectd3d? I got my rebate through Buy.com, so i won't be looking to double dip, but for those having trouble, it's another route.
OK, I have been taking the polite route to Buy.com... several phone calls, email etc... apologetic and polite responses but no action to date just blah, blah, blah. I live in CT. and my question is whether I contact the AG's office and BBB here in CT. or wherever Buy.com is located? I remember some contact #s in this post (page 4036?) but it would be great to put this info. in the quick tag section Polite or not, I hate being told to piss off.
brusbrother said: OK, I have been taking the polite route to Buy.com... several phone calls, email etc... apologetic and polite responses but no action to date just blah, blah, blah. I live in CT. and my question is whether I contact the AG's office and BBB here in CT. or wherever Buy.com is located? I remember some contact #s in this post (page 4036?) but it would be great to put this info. in the quick tag section Polite or not, I hate being told to piss off.
brusbrother, I don't know where in the post the links are, but file with the BBB of the Southland (bbb.org will take you there) - this is what got my refund, and also file with the California AG, not the CT AG, and file with the FTC just to get it all covered. I read someone else getting satisfaction through the route of the AG, so I would file with all three to make sure it goes through.
christoj879 said: brusbrother said: OK, I have been taking the polite route to Buy.com... several phone calls, email etc... apologetic and polite responses but no action to date just blah, blah, blah. I live in CT. and my question is whether I contact the AG's office and BBB here in CT. or wherever Buy.com is located? I remember some contact #s in this post (page 4036?) but it would be great to put this info. in the quick tag section Polite or not, I hate being told to piss off.
brusbrother, I don't know where in the post the links are, but file with the BBB of the Southland (bbb.org will take you there) - this is what got my refund, and also file with the California AG, not the CT AG, and file with the FTC just to get it all covered. I read someone else getting satisfaction through the route of the AG, so I would file with all three to make sure it goes through.
Good luck! Thanks. I followed your leads and filed with Ca. AG and BBB.
I am not sure if that applies to Buy, Connect3d, or ME for buying this dumb card. Maybe all three of the afore mentioned.
After calls and emails (with no response) to Buy, a few weeks ago I got an email. It said "your credit has been approved" and that it will take ~3days for it to be processed and show up on your card. Well a week later NO credit.
So I emailed Buy but low and behold they would not respond to my emails. So I decided to call today. They reverted back to "you case has been escalated to the rebate department" Fabulous that was where my case has already been, the great and fictitious rebate department in the sky. The same rebate department that has no email, location, or phone. They must be using telegraphs and one of those manual card imprinters that use the carbon copy receipts. "So easy a cave man can do it" does not apply here.
My email to Jamie Black went unanswered so I also filed with the BBB this AM. Hope this gets them to take action. Thanks to all who offered the BBB suggestion.
hockeystl said: My email to Jamie Black went unanswered so I also filed with the BBB this AM. Hope this gets them to take action. Thanks to all who offered the BBB suggestion.
My jblack email went unanswered too. I filed complaints with BB AG FTC. Hope i get my $50 bucks.
Thank you all for the information I got for this forum. Buy.com refunded me $47.50 (I used a 5% coupon when buying the Connect3D 2GB SD) after I filed complaint with BBB.
Well, my time and patience has run out. After numerous emails, idle promises of refund, and almost 2 hours on the phone and being given the run around, I filed a complaint with the BBB. Wake up buy dot com!!! This has left a sour taste in the mouths of your customers. If I have a choice of buying from you or someone else, I'll sure weigh this fiasco into my buying decision!!!!
PS I was also involved in the Hanns monitor problem with PC Connection. THEY did the right thing and stood by their customers. Kudos to them.
Thank you for recent correspondence. The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission can, however, act when it sees a pattern of possible violations developing.
The information you have provided will be recorded in our complaint retention system. This computerized system enables us to identify questionable business practices that are generating numerous complaints and may be in violation of the law.
Thank you for providing information that may be used to develop or support Commission enforcement initiatives.
Just got my Email response from FTC. If everyone does it(file to FTC), FTC will act with more complaints to Buy.com.
Thank you for your correspondence to the Federal Trade Commission regarding rebates offered by companies. Rebate offers and coupons are, among other things, a form of price competition. While some manufacturers or sellers may conclude that simple price discounts will attract customers, others may believe that a rebate or coupon program will be a more effective means of advertising substantial savings to consumers. In general, no statute enforced by the Commission addresses the decision to adopt a rebate or coupon program. Thus, promoters of rebate or coupon plans use their independent business judgment in offering such plans to distributors or to the public. However, if a company decides to offer a rebate or coupon plan, it must fully disclose the material terms and conditions of the offer and must provide the promised rebate. If a company systematically fails to do so, it may be engaging in deceptive or unfair practices in violation of Section 5 of the Federal Trade Commission Act.
Finally, you may wish to raise your concerns with the manufacturers or companies who offer rebates or coupons, since many companies appreciate comments from the public about their products and how they are marketed. You should also note that many companies hire independent companies to administer their rebate or coupon programs and are eager to hear about their performance.
The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission does, however, act when it sees a pattern of possible violations developing. The decision to open up an investigative action depends on how widespread the practice is, how many consumers are hurt, how much harm is done, and how much evidence we have. We must also determine how much staff time and effort we can put into each case, and we must concentrate on the most urgent.
We appreciate your taking the time to write. We hope the above information has been useful to your situation. Sincerely yours, Consumer Response Center
You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you.
Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly.
Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate.
No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained.
We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret.
You are the recipient of a $10 Buy.com gift certificate from Buy.com
More stalling.
According to the FTC, the retailer will be responsible if the manufacturer fails to honor a rebate. And Buy dot com knows it. Why else would they need to file a lawsuit? Certainly not out of generosity to their customers.
People here have mentioned several times that Connect3D is out of business. But is it the same as the Connect3D that's still selling video cards on Buy.com?
You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you.
Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly.
Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate.
No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained.
We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret.
You are the recipient of a $10 Buy.com gift certificate from Buy.com
More stalling.
According to the FTC, the retailer will be responsible if the manufacturer fails to honor a rebate. And Buy dot com knows it. Why else would they need to file a lawsuit? Certainly not out of generosity to their customers.
According to the FTC, the retailer will be responsible if the manufacturer fails to honor a rebate. And Buy dot com knows it. Why else would they need to file a lawsuit? Certainly not out of generosity to their customers.
Exactly if Buy.com wasn't held responsible they wouldn't be sueing. They'd tell us flip off and not bother. I guess they are hoping to win the case then pay us off.
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