MRW2276 said: Exactly if Buy.com wasn't held responsible they wouldn't be sueing. They'd tell us flip off and not bother. I guess they are hoping to win the case then pay us off.
I agree.
And they better win the case within 30 days or the FTC might have something to say.
FTC said: By law, companies are required to send rebates within the time frame promised, or if no time is specified, within a "reasonable" time. "Reasonable" in this case often is interpreted as within 30 days.
“When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.
Filed with BBB, FTC, and CA AG after getting ignore for the last 5 calls. I don't want to hear the same "it will be escalated to another department" again after waiting on the phone for so long. I got the GC today too but still way short of what I'm owed.
j007m said: “When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.
Do you think Buy.com is aware of this? Ha! Why do you think they wrote this:
Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates.
Buy.com will not be held responsible for this rebate by the FTC.
This pretty much stinks. Don't they realize that they are leaving bad taste in the mouths of 100's of customers?
I'm sure I'm not the only one who will think three times before giving any more business to buy.con
Since they are the ones COLLECTING the funds, I would like to think they are responsible for the rebate. Why? Well, if they think they can simply claim they 'looked' at the financials of the vendor, then they are likely to be very LIBERAL with their judgment.
Buy.com will have to pay the rebates themselves anyway if Connect3D is bankrupt. So why not just pay the rebates now, hope they can collect the funds from Connect3D sometime down the road from their lawsuit, and avoid the rash of BBB, FTC, and AG complaints they are being hammered with? I see this only inflaming people even more because who in their right mind is going to wait a year to recover their money?
I'm going to file now as well since they are taking this stupid approach to the problem.
I got the same email with a $10 GC and how they are suing Connect3D for the rebate money.
Anyway I called them a bit before I checked my email. The CS guy "Rocky" told me that my request for 2 refund on SD and USB drive was in the process of getting approval. He told me it was slow because they are doing the requests by hand. Ill give him the benefit of the doubt for now though I just filed a CA AG complaint. Light more fire under their butts maybe they will work faster...
5ean said: I got the same email with a $10 GC and how they are suing Connect3D for the rebate money.
Anyway I called them a bit before I checked my email. The CS guy "Rocky" told me that my request for 2 refund on SD and USB drive was in the process of getting approval. He told me it was slow because they are doing the requests by hand. Ill give him the benefit of the doubt for now though I just filed a CA AG complaint. Light more fire under their butts maybe they will work faster...
Make sure you file the BBB report too. They'll contact Buy and act as mediator.
Who knows how many complaints the CA AG must get before doing anything.
sparky672 said: 5ean said: I got the same email with a $10 GC and how they are suing Connect3D for the rebate money.
Anyway I called them a bit before I checked my email. The CS guy "Rocky" told me that my request for 2 refund on SD and USB drive was in the process of getting approval. He told me it was slow because they are doing the requests by hand. Ill give him the benefit of the doubt for now though I just filed a CA AG complaint. Light more fire under their butts maybe they will work faster...
Make sure you file the BBB report too. They'll contact Buy and act as mediator.
Who knows how many complaints the CA AG must get before doing anything.
Agree. I just file a complaint with both the BBB and AG. Don't settle for less guys!
5ean said: I got the same email with a $10 GC and how they are suing Connect3D for the rebate money.
Anyway I called them a bit before I checked my email. The CS guy "Rocky" told me that my request for 2 refund on SD and USB drive was in the process of getting approval. He told me it was slow because they are doing the requests by hand. Ill give him the benefit of the doubt for now though I just filed a CA AG complaint. Light more fire under their butts maybe they will work faster...
"Rocky" is the guy I spoke with as well...It went exactly as he said it would...He explained that they were overwhelmed with returns and that it may take 4 weeks or so to see a refund....probably 2-3 wks after that I received this in my email
================================================ Please use the link below for your Customer Support questions. Please do not reply to the Buy.com email address. For anytime Help click:
I received another one the same day for $30 from a 2nd connect3d rebate...also 2 emails from Paypal verifying that my account had been credited twice..I'm disheartened that everyone is having such a hard time getting credit, it was FAIRLY painless for me, I hate having to call to receive my money, but its not the 1st time, though I barely made a stink....I don't know if it was just luck or timing or if was using Paypal or what, but I'm hoping everyone makes out o.k. & I'll be following this to the end..good luck to you all
galvodog10 said: 5ean said: I got the same email with a $10 GC and how they are suing Connect3D for the rebate money.
Anyway I called them a bit before I checked my email. The CS guy "Rocky" told me that my request for 2 refund on SD and USB drive was in the process of getting approval. He told me it was slow because they are doing the requests by hand. Ill give him the benefit of the doubt for now though I just filed a CA AG complaint. Light more fire under their butts maybe they will work faster...
"Rocky" is the guy I spoke with as well...It went exactly as he said it would...He explained that they were overwhelmed with returns and that it may take 4 weeks or so to see a refund....probably 2-3 wks after that I received this in my email
================================================ Please use the link below for your Customer Support questions. Please do not reply to the Buy.com email address. For anytime Help click:
I received another one the same day for $30 from a 2nd connect3d rebate...also 2 emails from Paypal verifying that my account had been credited twice..I'm disheartened that everyone is having such a hard time getting credit, it was FAIRLY painless for me, I hate having to call to receive my money, but its not the 1st time, though I barely made a stink....I don't know if it was just luck or timing or if was using Paypal or what, but I'm hoping everyone makes out o.k. & I'll be following this to the end..good luck to you all
I received a similar email "you're refund is approved - allow 1-3days for for your financial institution to process" from buy on 6/20. As of today NO refund and and back to "your case has been escalated"
Those of you who got the "your refund is approved and will be processed within a few days" message have got it made. You have hard proof in hand that makes Buy a perpetrator of criminal fraud if they fail to follow through on your refund.
Now you just need to write a serious letter like this.
Sample Letter said: Dear Buy,
I purchased a Connect3D... { blah, blah, blah., insert facts and details of purchase and rebate here }.
I received an email from your Customer Service Department on { insert date and time here } which states that my refund was processed. { "quote exact text of email here" }.
I've contacted Buy several times and discussed this matter on { insert dates here } yet for some reason, you've been unwilling to work with me. Now today, I receive a formal refusal to pay along with excuses and a $10 gift certificate. It doesn't even matter that past FTC rulings consider retailers responsible for rebates when the manufacturer fails. At this point, all that matters is that I have hard proof in writing of Buy's promise of a refund. Failure to follow through after making such a promise could be considered "criminal fraud".
I think I've been more than patient with your company in trying to resolve this matter. It's been {X weeks and X days} since receiving your refund promise. I demand now that you process this full refund of $50 without delay or I'll be forced to aggressively pursue Buy dot com for fraud. I'll also report your illegal activities to the proper authorities including law enforcement, CA Attorney General Edmund Brown Jr., the Federal Trade Commission, and the Better Business Bureau of the Southland.
Thank-you.
Sincerely,
{ insert name & address here }
Send that along to Buy's CEO using Certified Mail with a return receipt which forces his office to sign for it. You'll have additional proof they got it and most people take certified letters more seriously than regular first class.
It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!
db130 said: It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!
You did not get the $10 in response to anything you did. You received it because everyone that purchased these affected Connect3D products received it.
We all received it on the same day. Some of us were calling, some emailing, some both, and some neither.
It's infinitely easier to just send this out to all customers of a specific product than to try to separate the thousands of relevant calls and emails over the last two months.
sparky672 said: db130 said: It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!You did not get the $10 in response to anything you did. You received it because everyone that purchased these affected Connect3D products received it.
We all received it on the same day. Some of us were calling, some emailing, some both, and some neither.
It's infinitely easier to just send this out to all customers of a specific product than to try to separate the thousands of relevant calls and emails over the last two months.I disagree. Why would a company send such an e-mail to all customers on record of having purchased a specific SKU within a certain time frame when they don't even know if the customer applied for the rebate? In my opinion, this e-mail with the coupon code would have gone out only to individuals on record of having contacted Buy.com to inquire about the rebate or complain.
pokeineye said: sparky672 said: db130 said: It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!You did not get the $10 in response to anything you did. You received it because everyone that purchased these affected Connect3D products received it.
We all received it on the same day. Some of us were calling, some emailing, some both, and some neither.
It's infinitely easier to just send this out to all customers of a specific product than to try to separate the thousands of relevant calls and emails over the last two months.I disagree. Why would a company send such an e-mail to all customers on record of having purchased a specific SKU within a certain time frame when they don't even know if the customer applied for the rebate? In my opinion, this e-mail with the coupon code would have gone out only to individuals on record of having contacted Buy.com to inquire about the rebate or complain.
Perhaps more likely.
I may have over-reached by saying everyone got the coupon. Let me amend it now by saying that the coupon wasn't sent in direct response to an individual's inquiry. It was sent out all at once to their "list". Like you said, perhaps just sent to everyone that complained within the last X number of weeks.
sparky672 said: pokeineye said: sparky672 said: db130 said: It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!You did not get the $10 in response to anything you did. You received it because everyone that purchased these affected Connect3D products received it.
We all received it on the same day. Some of us were calling, some emailing, some both, and some neither.
It's infinitely easier to just send this out to all customers of a specific product than to try to separate the thousands of relevant calls and emails over the last two months.I disagree. Why would a company send such an e-mail to all customers on record of having purchased a specific SKU within a certain time frame when they don't even know if the customer applied for the rebate? In my opinion, this e-mail with the coupon code would have gone out only to individuals on record of having contacted Buy.com to inquire about the rebate or complain.
Perhaps more likely.
I may have over-reached by saying everyone got the coupon. Let me amend it now by saying that the coupon wasn't sent in direct response to an individual's inquiry. It was sent out all at once to their "list". Like you said, perhaps just sent to everyone that complained within the last X number of weeks.
Not exactly correct either. They owe me $200 from the HannsSpree 37" LCD. I have called, e-mailed etc and I haven't received any e-mail or $10 GC from them.
Those of you who did *not* receive the e-mail with the $10 coupon -- did you contact Buy.com by e-mail or by telephone to follow-up on the Connect3D rebate?
A few days after I first e-mailed them (early June), I received an e-mail with standard boilerplate text stating:
Hello,
We are responding regarding your Connect 3D Rebate.
We apologize that you have not received your manufacturer rebate. We were recently informed that the rebate center has stopped sending refund checks. We have opened a case for you with the manufacturer and we will be contacting them on your behalf in an attempt to resolve the issue. We will notify you as soon as we receive a response from them.
rushhound said: sparky672 said: pokeineye said: sparky672 said: db130 said: It's a code in the email. I received it after sending 2 emails to their customer service department. What I would prefer to find [obviously] is the $50 credit back on my credit card. BBB/AG/FTC here I come!You did not get the $10 in response to anything you did. You received it because everyone that purchased these affected Connect3D products received it.
We all received it on the same day. Some of us were calling, some emailing, some both, and some neither.
It's infinitely easier to just send this out to all customers of a specific product than to try to separate the thousands of relevant calls and emails over the last two months.I disagree. Why would a company send such an e-mail to all customers on record of having purchased a specific SKU within a certain time frame when they don't even know if the customer applied for the rebate? In my opinion, this e-mail with the coupon code would have gone out only to individuals on record of having contacted Buy.com to inquire about the rebate or complain.
Perhaps more likely.
I may have over-reached by saying everyone got the coupon. Let me amend it now by saying that the coupon wasn't sent in direct response to an individual's inquiry. It was sent out all at once to their "list". Like you said, perhaps just sent to everyone that complained within the last X number of weeks.
Not exactly correct either. They owe me $200 from the HannsSpree 37" LCD. I have called, e-mailed etc and I haven't received any e-mail or $10 GC from them.
Ok, I obviously have no way to know how they generated this "list".
But my main point was lost. They sent out the coupons all at once to a "list"... they are not sending them out one-at-a-time in direct response to specific individual inquiries.
This case is remarkably similar to CompUSA / QPS rebate fiasco some years ago. QPS went out of business and the rebate were not being paid. FTC held CompUSA accountable for the rebates and CompUSA ended up settling the case and was forced to pay all the rebates.
I would urge those affected to file a complaint with the FTC. FTC usually will not act on single complaint but if they start getting flooded with complaints against Buy.com I'm sure they will take notice. Precedent is a powerful ally when it comes to these cases.
Take a look at following FTC release regarding CompUSA settlement:
===================================================== Action Is First Challenging a Retailer’s Promises for Third-Party Rebates
Under the terms of two separate consent agreements announced today, the Federal Trade Commission has settled charges against nationwide computer superstore CompUSA Inc. and the officers of computer peripherals manufacturer Q.P.S. Inc., whose products were marketed and sold by CompUSA, for allegedly failing to pay, in a timely manner, thousands of rebates for products sold under the CompUSA and QPS brands. Under the terms of the settlement with the superstore, CompUSA will pay consumers who purchased QPS products at CompUSA their due or past-due rebates, which ranged from $15 to $100 each.
Today’s case represents the first time the FTC has charged a nationwide retailer over its rebate advertising practices, including its advertising of manufacturer mail-in rebates. The administrative consent agreements announced today settle all charges against CompUSA and QPS’s principals Priti Sharma and Rajeev Sharma.
“When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.” ====================================================
Company name: Buy.com Street address: 85 Enterprise Suite 100 Aliso Viejo, CA 92656 support@customerservice.Buy.com 877-780-2464
Here's what I wrote in my complaint:
============================================== On 1/25/07 I received an email advertisement from Buy.com that included a Connect3D 2GB Secure Digital card for $0 after a $50 mail in rebate.
Here is the text from the email I received:
Weekly Deals
Connect3D 2GB USB Drive FREE BUDGET SHIPPING $50.00 Mail-in Rebate $0 After Rebate Buy.com price: $50.00
I purchased the item and have sent in the mail in rebate on 2/11/07. It is now 7/10/07 and I still have not received this rebate. The company involved "Connect3D" has apparently gone out of business and Buy.com is refusing to honor these rebates. I feel that the responsibility for these rebates should ultimately fall on the retailer advertising the rebate to the consumer. Please reference previous case against CompUSA per following URL:
PictureLake said: j007m said: “When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.
Do you think Buy.com is aware of this? Ha! Why do you think they wrote this:
Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates.
"The message to retailers should be clear: if you promise to provide a rebate of your own, you must honor that promise in a timely manner. Even if you are advertising someone else's rebate program, you may not turn a blind eye when that company fails to honor its rebates."
It may take some time, but faced with the FTC coming down on Buy.com or paying the rebates themselves, they'll choose to pay the rebates.
sidewinder33625 said: This case is remarkably similar to CompUSA / QPS rebate fiasco some years ago. QPS went out of business and the rebate were not being paid. FTC held CompUSA accountable for the rebates and CompUSA ended up settling the case and was forced to pay all the rebates.
I would urge those affected to file a complaint with the FTC. FTC usually will not act on single complaint but if they start getting flooded with complaints against Buy.com I'm sure they will take notice. Precedent is a powerful ally when it comes to these cases.
Take a look at following FTC release regarding CompUSA settlement:
===================================================== Action Is First Challenging a Retailer’s Promises for Third-Party Rebates
Under the terms of two separate consent agreements announced today, the Federal Trade Commission has settled charges against nationwide computer superstore CompUSA Inc. and the officers of computer peripherals manufacturer Q.P.S. Inc., whose products were marketed and sold by CompUSA, for allegedly failing to pay, in a timely manner, thousands of rebates for products sold under the CompUSA and QPS brands. Under the terms of the settlement with the superstore, CompUSA will pay consumers who purchased QPS products at CompUSA their due or past-due rebates, which ranged from $15 to $100 each.
Today’s case represents the first time the FTC has charged a nationwide retailer over its rebate advertising practices, including its advertising of manufacturer mail-in rebates. The administrative consent agreements announced today settle all charges against CompUSA and QPS’s principals Priti Sharma and Rajeev Sharma.
“When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.” ====================================================
Company name: Buy.com Street address: 85 Enterprise Suite 100 Aliso Viejo, CA 92656 support@customerservice.Buy.com 877-780-2464
Here's what I wrote in my complaint:
============================================== On 1/25/07 I received an email advertisement from Buy.com that included a Connect3D 2GB Secure Digital card for $0 after a $50 mail in rebate.
Here is the text from the email I received:
Weekly Deals
Connect3D 2GB USB Drive FREE BUDGET SHIPPING $50.00 Mail-in Rebate $0 After Rebate Buy.com price: $50.00
I purchased the item and have sent in the mail in rebate on 2/11/07. It is now 7/10/07 and I still have not received this rebate. The company involved "Connect3D" has apparently gone out of business and Buy.com is refusing to honor these rebates. I feel that the responsibility for these rebates should ultimately fall on the retailer advertising the rebate to the consumer. Please reference previous case against CompUSA per following URL:
sidewinder33625 said: This case is remarkably similar to CompUSA / QPS rebate fiasco some years ago. QPS went out of business and the rebate were not being paid. FTC held CompUSA accountable for the rebates and CompUSA ended up settling the case and was forced to pay all the rebates.
I would urge those affected to file a complaint with the FTC. FTC usually will not act on single complaint but if they start getting flooded with complaints against Buy.com I'm sure they will take notice. Precedent is a powerful ally when it comes to these cases.
Take a look at following FTC release regarding CompUSA settlement:
===================================================== Action Is First Challenging a Retailer’s Promises for Third-Party Rebates
Under the terms of two separate consent agreements announced today, the Federal Trade Commission has settled charges against nationwide computer superstore CompUSA Inc. and the officers of computer peripherals manufacturer Q.P.S. Inc., whose products were marketed and sold by CompUSA, for allegedly failing to pay, in a timely manner, thousands of rebates for products sold under the CompUSA and QPS brands. Under the terms of the settlement with the superstore, CompUSA will pay consumers who purchased QPS products at CompUSA their due or past-due rebates, which ranged from $15 to $100 each.
Today’s case represents the first time the FTC has charged a nationwide retailer over its rebate advertising practices, including its advertising of manufacturer mail-in rebates. The administrative consent agreements announced today settle all charges against CompUSA and QPS’s principals Priti Sharma and Rajeev Sharma.
“When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.” ====================================================
Company name: Buy.com Street address: 85 Enterprise Suite 100 Aliso Viejo, CA 92656 support@customerservice.Buy.com 877-780-2464
Here's what I wrote in my complaint:
============================================== On 1/25/07 I received an email advertisement from Buy.com that included a Connect3D 2GB Secure Digital card for $0 after a $50 mail in rebate.
Here is the text from the email I received:
Weekly Deals
Connect3D 2GB USB Drive FREE BUDGET SHIPPING $50.00 Mail-in Rebate $0 After Rebate Buy.com price: $50.00
I purchased the item and have sent in the mail in rebate on 2/11/07. It is now 7/10/07 and I still have not received this rebate. The company involved "Connect3D" has apparently gone out of business and Buy.com is refusing to honor these rebates. I feel that the responsibility for these rebates should ultimately fall on the retailer advertising the rebate to the consumer. Please reference previous case against CompUSA per following URL:
sidewinder33625 said: This case is remarkably similar to CompUSA / QPS rebate fiasco some years ago. QPS went out of business and the rebate were not being paid. FTC held CompUSA accountable for the rebates and CompUSA ended up settling the case and was forced to pay all the rebates.
I would urge those affected to file a complaint with the FTC. FTC usually will not act on single complaint but if they start getting flooded with complaints against Buy.com I'm sure they will take notice. Precedent is a powerful ally when it comes to these cases.
Take a look at following FTC release regarding CompUSA settlement:
===================================================== Action Is First Challenging a Retailer’s Promises for Third-Party Rebates
Under the terms of two separate consent agreements announced today, the Federal Trade Commission has settled charges against nationwide computer superstore CompUSA Inc. and the officers of computer peripherals manufacturer Q.P.S. Inc., whose products were marketed and sold by CompUSA, for allegedly failing to pay, in a timely manner, thousands of rebates for products sold under the CompUSA and QPS brands. Under the terms of the settlement with the superstore, CompUSA will pay consumers who purchased QPS products at CompUSA their due or past-due rebates, which ranged from $15 to $100 each.
Today’s case represents the first time the FTC has charged a nationwide retailer over its rebate advertising practices, including its advertising of manufacturer mail-in rebates. The administrative consent agreements announced today settle all charges against CompUSA and QPS’s principals Priti Sharma and Rajeev Sharma.
“When it comes to rebates, retailers must deliver on their promises,” said Lydia Parnes, Acting Director of the FTC’s Bureau of Consumer Protection. “The message to retailers is clear – the FTC is on the beat and will take action if you advertise manufacturers’ rebates when you know they aren’t honoring their promises.” ====================================================
Company name: Buy.com Street address: 85 Enterprise Suite 100 Aliso Viejo, CA 92656 support@customerservice.Buy.com 877-780-2464
Here's what I wrote in my complaint:
============================================== On 1/25/07 I received an email advertisement from Buy.com that included a Connect3D 2GB Secure Digital card for $0 after a $50 mail in rebate.
Here is the text from the email I received:
Weekly Deals
Connect3D 2GB USB Drive FREE BUDGET SHIPPING $50.00 Mail-in Rebate $0 After Rebate Buy.com price: $50.00
I purchased the item and have sent in the mail in rebate on 2/11/07. It is now 7/10/07 and I still have not received this rebate. The company involved "Connect3D" has apparently gone out of business and Buy.com is refusing to honor these rebates. I feel that the responsibility for these rebates should ultimately fall on the retailer advertising the rebate to the consumer. Please reference previous case against CompUSA per following URL:
It seems to me that connect3d never intended to pay out these rebates and this was a last ditch effort to milk as much cash from its products before going under. Buy.com can sue connect3d all day and won't see one red cent if they're bankrupt. So this would amount to nothing more than a ploy to to make it look like they're on our side when in fact all they're doing is trying to shift the blame and save themselves from paying out these rebates.
Fact of the matter is there is an FTC precedent that clearly states a retailer is ultimately responsible for the rebate if 3rd party goes bankrupt. As I stated before, I urge all those affected by this rebate to file a complaint with the FTC. Once the complaints hit a critical mass I'm sure FTC and the media will take notice and Buy.com will have no choice but to come clean and do the right thing.
sidewinder33625 said: It seems to me that connect3d never intended to pay out these rebates and this was a last ditch effort to milk as much cash from its products before going under. Buy.com can sue connect3d all day and won't see one red cent if they're bankrupt.actually, if Buy.com can prove your first statement, then the protection of bankruptcy isn't nearly as extensive.
Thank you for contacting the Federal Trade Commission. We entered the information you provided into our shared law enforcement data base. We share this data base with Federal, State and Local law enforcement agencies. Attached is your electronic response, which includes your reference number. Any enclosures can be found at www.ftc.gov under Consumer Protection and Consumer Information section. Information from consumers like you helps Federal, State and Local authorities investigate possible illegal practices and enforce our laws. Someone from the Federal Trade Commission or another law enforcement agency may contact you if they need additional information to help them in an investigation. Please visit the FTC's web page, www.ftc.gov, to get free information to help you avoid costly consumer problems.
Received a call yesterday on my message machine from "Zack" who identified himself as someone from the San Jose Better Business Bureau..he left a message stating that they were going to have a press release regarding Connect3d and would I mind if they used my name/number for a newspaper and also for use possibly by a local television station...I called him back today (408)2787435 and didn't reach him directly but left him a message stating that he was welcome to use any info necessary..Even though Buy has satisfied the rebate conditions, I know many others here have been left high & dry
The more people that do this the faster and more likely the FTC will investigate (and subsequently get you your money). Power in numbers, and it only takes a minute. After you've done that it wouldn't hurt to file at the BBB and CA AG, too.
mohlman said: The more people that do this the faster and more likely the FTC will investigate (and subsequently get you your money). Power in numbers, and it only takes a minute. After you've done that it wouldn't hurt to file at the BBB and CA AG, too.
I have added an FTC complaint to my BBB complaint. Mohlman offers some sound advice...the more of us that complain, the more likely someone will notice and take action.
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