OK - I called CS last night and had NO problem caneling my two lines. I told them I recieved notice that the Terms and Agreements of my contract had changed with the incresee in text messaging and would like to cancel my service. Initially the CSR told me there would be a 200 ETF but I told him that I believed I had 30 days after notification to cancel. I was put on hold and a minute later he came back and said I was correct. I explained that I was going to port the numbers to another carrier and he made a note on my account to credit the ETF fee. He even gave me his direct contact info so that I could follow up if that didn't happen. All in all it was very painless.

Green for OP

MeraNamJoker said:finally able to cancel.. not painful at all..
Dost,
Was it easy , i am waiting to cancel till May ,as i want to complete 6 months, so that wirefly cant make me pay them the cellphone price.

I think I already know the answer to this question, but I'm going to ask it anyways in case someone had a positive experience.

If there is an unlimited txt messaging bundled onto a family plan, will this cancelation policy still apply? I'm guessing no since an unlimited text messager is unaffected by this rate change. Can somebody please tell me I'm wrong?

Called and cancelled 2 out of the 4 lines that I have ... now to order 2 new dashes on the existing lines ....

For those of you wanted to get the iPhone in June, I'd suggest waiting on canceling until then.

As I mentioned in a redundant topic that got closed, June is perfect timing for current T-Mobile customers to cancel out of their current contract and join AT&T and get the new customer discount on the iPhone. I just recently saw the following article below that has other strategies of getting out of a contract early in order to get the iPhone.

http://www.intomobile.com/2007/03/20/ideas-how-to-cancel-your-current-service-plan-and-grab-the-iphone-once-available.html

It also mentions that Verizon recently increased their text messaging rates.

sidbee said:MeraNamJoker said:finally able to cancel.. not painful at all..
Dost,
Was it easy , i am waiting to cancel till May ,as i want to complete 6 months, so that wirefly cant make me pay them the cellphone price.

u WON'T be able to cancel in may.. u have 30 days from day of notice to cancel.. after that 'you agree' to terms.. before calling i emailed them which made it very easy over phone since they had replied in email that i can cancel without ETF but i have to call..

How do you "port" your number to a prepaid plan?

After reading MUCH mis-information here as well as in other forums, let me clarify some things:


1) This "excuse" for getting out of your contract SEEMS to be working for people, but it's a YMMV... especially if you have a Messaging Bundle added to your line(s) and you never go over your messages. (For example, if you have an Unlimited Messaging plan on your line, how are you going to argue this change in pay-per-use messaging is "materially adverse" to you? )

2) You CANNOT cancel your line/account, and then expect to port your number somewhere else. Once you cancel your line with T-mo, you lose your number... period. If you want to port your number elsewhere, it would be wise to notify the T-mo CSR of this intention so they notate your account and give you a few days to port your numer elsewhere.

3) You CANNOT cancel your T-mo contract/line, then immediately sign up for another line and expect "new customer" discounts from T-mo. You MUST wait AT LEAST 90 days until T-mo will consider you a "new customer" and give you "new customer" discounts. (If you're out of contract, and all you want is a discounted phone, you may be better off calling T-mo CS and asking them what deals they can give you on a phone upgrade. You may also want to shop around at other 3rd-party T-mo agents, online through www.mytmobile.com, etc.)

4) You CANNOT port your number from T-mo, to T-mo.

5) You CANNOT cancel just your contract and go month-to-month. It's either you cancel your line/account, or port out, or nothing.

6) As far as "which carrier has the best deals now", that all depends on your location, environment, proximity to towers, etc. Some carriers work well in some locations, but not in others, and vice versa. It won't help if you got an AWESOME deal on a phone and plan, but can't use it because you get no reception. If you are serious about leaving T-mo, I highly recommend trying out other carriers FIRST before you decide to port out/cancel your T-mo line.


Hope this helps!

omniviper said:
number 3 is what i was afraid of. i wanted to double dip on the dash promo... oh well


Well yeah, you can't do it that way... BUT after observing T-mo for the past couple of years, it seems like every year or so (maybe a few months more or less) the company tends to have an unadvertised "customer appreciation" sale in regards to phone upgrades where they drop most (if not all) phone upgrades to pretty comparative pricing to "new customer" pricing. (For example, the Dash was $99.99 - $50 MIR = $49.99 + tax.)

They also allow customers to upgrade their phone at that price regardless of whether they are in-contract or not. (But this may have been only done for the last "customer appreciation" sale though... since I didn't remember this on the one before it).

This last time it took place around December, so you may have to wait for a while before the next one. Hopefully the next one will be as good as this last one was. I picked up a few Motorola Tattoo RAZR's for $29.99 - $50 MIR.

chokaay said:After reading MUCH mis-information here as well as in other forums, let me clarify some things:


1) This "excuse" for getting out of your contract SEEMS to be working for people, but it's a YMMV... especially if you have a Messaging Bundle added to your line(s) and you never go over your messages. (For example, if you have an Unlimited Messaging plan on your line, how are you going to argue this change in pay-per-use messaging is "materially adverse" to you? )

2) You CANNOT cancel your line/account, and then expect to port your number somewhere else. Once you cancel your line with T-mo, you lose your number... period. If you want to port your number elsewhere, it would be wise to notify the T-mo CSR of this intention so they notate your account and give you a few days to port your numer elsewhere.

Hope this helps!


I agree that you should try out services in your area prior to cancellation of a T-Mobile line.

However, as to #1, do you have any direct evidence that this is the case? Based upon indications on T-Mobile's website and anecdotal evidence from forums such as HowardForums, I have not read of a single instance of someone being denied based upon a text message package. Denying you would implicitly mean that you would have to retain your text message package forever in order to avoid being affected by the change. It doesn't seem that T-Mobile is making that exception. In my case, I only send perhaps one or two messages per month and the cancellation was agreed upon so quickly that I cannot see how there was any review whatsoever of my account.

Also, as to #2, the T-Mobile representative asked me when I wanted my service to cancel and if I wanted to port my number. Obviously this isn't always going to be openly offered, but it is perfectly within their ability. I declined to port my number, but I did ask for cancellation to be on April 30 (to fulfill my 180 day requirement with Amazon). Again , porting a number should be no problem at all as long as you make it clear to the representative.

Some of the things you stated were very good advice and did clear up some misinformation. However, these two points at least seem to contribute to further confusion.