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Damn it. I just signed up with them last week. I took the 1 yr pre-paid option. My phone is not working now. How am I supposed to get my money back now ?
From what I have read that their registration server are now offline so that means that if you disconnect the gizmo and reconnect it, it will not register and no longer work.
I dont even give a rats ass right now about the money but I am getting engaged this Sunday and everyone has my home phone number and my Signature number is my RSVP and directions line MOTHER HEFFERRRRRRRRRRRRRRRRR.
It hasn't been authenticated yet, but apprently this memo was sent to SR employees today:
http://gigaom.com/2007/07/16/sunrocket-is-toast-memo/ Unfortunately this email contains very bad news. We have just been informed that any and all last ditch efforts to keep operations running as well as a potential sale of the company have not gone through and that SunRocket will cease operations at COB today. As such, today is my last day and everyone else you may have worked with at SunRocket. … Regarding outstanding and future invoices: Sherwood Partners out of Palo Alto will be handling the close down of all invoices, current and outstanding.
Now we know why they were able to offer service so cheaply. Assuming they will be entering Chapter 7 liquidation, it's very likely that those who prepaid for service will receive only pennies on the dollar, if that.
Even I am under the 30 days period. But whom do you call to cancel ?
Update : Contacted my credit card company and informed them about this happening. They suggested to raise a dispute and thats what I did. Now I really hope that all this information is true and that Sunrocket is not going to fulfill their commitment otherwise I stand to loose $40 fee for dispute investigation
Whew! We switched from Sunrocket back to Vonage a few months ago, even though we were happy with our Sunrocket service (liked the musik they played for callers on hold especially), Vonage had like a $200 gift card when you bought a computer at CC and signed up with them for a year last Black Friday. Am I glad we took advantage of the Vonage deal now!
I hope they're not planning to cut us off - I mean they provide a public service - would FCC allow them to just cut off service? I signed up last year and am in my second year of service.
jairocon said:I hope they're not planning to cut us off - I mean they provide a public service - would FCC allow them to just cut off service? I signed up last year and am in my second year of service.
From what I am reading everywhere since they are VOIP they are not regulated the same way by FCC as other POTs providers would have been. . Will update with more information.
shahhere said:jairocon said:I hope they're not planning to cut us off - I mean they provide a public service - would FCC allow them to just cut off service? I signed up last year and am in my second year of service.
From what I am reading everywhere since they are VOIP they are not regulated the same way by FCC as other POTs providers would have been. . Will update with more information.
ShahhereThx for the update - please let us know if you find out more - I skimmed through the 40+ page thread you linked at dslreports, it looks like nobody knows what's going on and customer service has been laid off. My service still works. Unfortunately I won't get any refunds, since I can't dispute a 15mo old credit card charge... It's too bad, I've never had a problem with SunRocket!
NoMoneyInMyWallet said:Any recommendations on a "stable" provider for low usage?I've been happy with Vonage for the past 2 years or so, I pay ~$18/month (including taxes) for 500 minutes/month. Toll-free and incoming calls are free. Haven't had any outages, and I haven't had to contact customer service once (you can do just about everything online).
my service is currently working but the gizmo has a blinking red "run" light. someone posted at the dsl forums that if you disconnect your gizmo right now, you'll lose your service because their registration servers are down. Any opinions?
try to forward to your cell# from their website. forwarding service may continue working...
shahhere said:I dont even give a rats ass right now about the money but I am getting engaged this Sunday and everyone has my home phone number and my Signature number is my RSVP and directions line MOTHER HEFFERRRRRRRRRRRRRRRRR.
shahhere said:jairocon said:I hope they're not planning to cut us off - I mean they provide a public service - would FCC allow them to just cut off service? I signed up last year and am in my second year of service.
From what I am reading everywhere since they are VOIP they are not regulated the same way by FCC as other POTs providers would have been. . Will update with more information.
Shahhere
This is correct. VOIP is NOT regulated by the FCC or even state PUCO (Public Utilities Commissions). Even when VOIP is offered by a regulated company, for example, AT&T, the VOIP service is not regulated. Non-regulation impacts many things includung pre-payment for service with no promise to deliver future service, little or no network quality, no back up power at server locations, and even the rates. Rates can change without any notice because tariffs are not required to be filed as is the case for regulated regular phone service, POTS (Plain Old Telephone Service) including long distance, international, and toll free.
The benefit of VOIP? No taxes like the Federal Excise Tax, State and Local Communications taxes, and other surcharges...yet.
DSL Report recommends that we should start porting number before their demise. I paid $200 for two years service. Is there anyway we can get our money back besides fighting with credit card?
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. Will update with more information.
