ATTENTION SUNROCKET CUSTOMERS!: Helpful link and information for your Dead Sunrocket Service (Unlock Gizmo and other opt

Update 7/17/2007 3:00 PM:

• 1) Service seems to be working for many now and if your service is down try to powercycle your Gizmo. There are other advanced settings you can change to use specific SIP servers but I dont know where to look for them right now.
  
• 1a) If service is down then login to your online Sunrocket portal and try to forward your calls as that might also work for you. If powercycle does not work then i'd try this before the Sunrocket ISP cuts its services and their online website becomes unavailable.
  
• 2) Looks like ViaTalk which was the next best option is acting shady by shortening their 12 free month promo on $199 to 6 months because they think that we will just to them. I'd suggest that everyone wait this out and see if Sunrocket's customers are bought by someone espeically if your service is working somewhat.
  
• 3) Also many want to stay away from ViaTalk because you have to prepay again $200 and also for shipping and "Activation".
  
• 4) Other options to go over to other VOIP:
  Packet offer for Sunrocket Customers
  Vonage offer for Sunrocket Customers
  ViaTalk = worst of these guys they not only took away their current offer for free 12 months but looks like they are more set on gougin current Sunrocket Customers then helping so i'd away those loosers.
  VOICEPulse, MagicJack are also other options

Sunrocket is dead = Out of business, below are some usefull information from DSL reports and other sources:



• 1) Save your account information pages. Print/Snapshot as many invoices and account information pages such as how long you have been pre-paid until.
  
• 2) If your service does not work right now you can try forwarding your phone number to another number as this is working for people.
  
• 3) Follow instructions here on how to unlock your gizmo to potentially use for other VOIP providers:


Online instructions at Gizmopasswords

Online instructions at Gizmopasswords
1. Disconnect to WAN ( no internet).
2. Connect the gizmo via LAN to computer and login to it using user id
http://192.168.251.1/
Try User:Admin Password:7UprUtew otherwise try id=user, pass=welcome
3. cut and past the following link and press enter to Restore factory default
http://192.168.251.1/restore2.ssi
4. power cycle the gizmo and login to admin link with factory default password.
http://192.168.251.1/Voice_adminPage.htm
id=admin, pass=slapshot (for V3.0.77, V3.0.75)
5. Disable Provisioning
Menu--IP Network ---Provisioning Setting

I am soo screwed as I am getting engaged this Sunday and my phone numbers are on all RSVP/Directions/Invitations gahhhhhhhh.

Regards,

Shahhere

DSL report link about this
PS. DD about this information.

MODS on FW are soo stupid sometimes. They simply lack common sense. Why not leave this on HOT deals since it affect so many people. Thank god $lick Deal$ not only left this deal on Hot deal but also made it a STICKY there.

"Since Sunrocket is dead " -- what do u mean OP ????

ramkay said: "Since Sunrocket is dead " -- what do u mean OP ????

There were rumors that Sunrocket was not paying its affiliates. People ignored it.
SR fired/layed of some big higher ups and employees.
Last week there were more rumors that employees were getting layed off.
Last Friday more rumors of a sale going through for SR.
Today their registrations servers (when you disconnect and connect the gizmo) are off.
Call SR customer service and you get the message that they are no longer taking customer service calls.

Dead = Out of business and no one knows that the hell is going on and since this is VOIP they are not even regulated by certain FCC rules about your phone number.

Shahhere

mine is working fine

My SR still works just fine - as of right now.

Dennis

It will be at least some sort of eye opener for those who jumped on 2yr for the price of one year deal. Hope you guys get things going well in future.

Makes me wonder where Vonage is headed. They aren't doing too well either. Would appreciate it if people could post alternatives based on their personal usage experience (and not word of mouth/ speculation/media reports et al)

thanks

If your phone does not work you can forward it and so far that is working for many.

Shahhere

colombo3 said: Terrific
which are the best (cheapest) other alternatives at this point? I haven't really been paying attention to any other deals because I THOUGHT I was now good until 4/2009 after re-upping my 2 for $199 deal.

And boss is gonna love me know. They just signed up 2 moths ago for the same deal. They may have gotten lucky since I'm not sure their number ever ported. Hopefully they can still open a CC dispuite.
I'm out of $600 now...2 accounts for me and one for son. Lovely!

Is best option, for someone like me who doesn't want to lose phone number I've had for last 15 years, to buy something like a tracfone and port number temporarily?

I just spoke with ViaTalk. Here is a post i recently placed in another thread:

I'm wondering if ViaTalk is a viable candidate in leiu of sunrocket. They have 2 years and 2 lines for $199. Here is my conversation with the CSR:

--------------------------------------------------------------------------------

Please wait for a site operator to respond.
You are now chatting with 'Brooke'
Brooke: Hello, how may I assist you?
you: are you aware of the sunrocket VOIP company?
Brooke: Yes.
you: I'm looking to sign up for VOIP service, but am concerned about my contract being fulfilled. I lucked out and tried signing up just after they stopped taking customers.
you: how solvent is ViaTalk? what would happen to my contract if the company was no longer solvent
Brooke: We are a debt free company and are financially backed by our sister company HostRocket, who is a multimillion dollar company and also dept free.
you: good. IF something were to happen...Say the company filed for bankruptcy, what would happen to my contract?
Brooke: You would have to contact the billing department, unfortunately, I am not certain. The number is 1-866-626-7150 option 2.
you: thank you.
Brooke: No problem, have a great day!
you: in case i sign up, are you offering any promotions, currently?
Brooke: Yes, a free second line and a free year of service.
Brooke: With the purchase of a year at $199.00.
you: good. thank you.
Brooke: No problem, have a great day!

--------------------------------------------------------------------------------

I'll post an update when i find out from billing what will happen in case of a bankruptcy/buyout.

EDIT:
Billing has no clue what would happen to their contracts, but assures me that ViaTalk is debt free.

i have 2 gizmos from cancelled deals, where can i use them once unlocked?

Thanks RedCelicaGT. I'm going to call and see if possible to port my #s over to them. Keeping fingers crossed!

EDIT
Tried a chat with ViaTalk, and here's the response I got (Brooke sure is busy today )
Please wait for a site operator to respond.
You are now chatting with 'Brooke'
Brooke: Hello, how may I assist you?
you: Hello. I am a current sunrocket customer, and according to web rumors they are out of business as of today. If I sign up for your service, can I port my two current phone numbers (i had two "gizmos") over to your service?
Brooke: Unfortunately, at this time, we can not guarantee that SunRocket customers can port an existing number due to the current situation...
you: Do you have any idea when you'll know if porting will be possible?
Brooke: Normally, they are required to release the numbers to customers so they can go to another provider, but it is not guaranteed.
you: Ah I see..I appreciate your taking the time to answer the question
Brooke: Unfortunately I do not. We can not get in contact with SunRocket at this time.

Hmmm, my service is still working. Wonder what they will do with current customers.

Another helpful information is that since the website is still active please save your phone bills and account information pages and what not so that you can use those when you submit request for number porting.

Shahhere

shahhere said: Vitalk is now the closest option to SR (even though I did not advocate them in the past)

I looked at them before deciding on SR last year, their "14 day trial" and no refund policies really hurl.

I would doubt that folks that have been burned on a pre-pay SR account will want to sign up for another pre-pay VoIP account.

I paid $99 nearly a year back, so if mine quits working today I am out very little - others are not so lucky (friend and family that signed up for $199/2 year deals not long ago).

Dennis

michal1980 said: ouch, time to sue.

if your withing say 3 months of a c.c. charge call NOW.

If they go bankrupt there is no one to sue and no way to reverse CC charges - there will be no one to pay up and no money to pay out. They may sell off assets and use the money to pay off creditors, but the rate would be pennies on a dollar.

Dennis

Will Vonage be soon to follow? What VOIP are still left beside ViaTalk?

RedCelicaGT said: colombo3 said: Terrific
which are the best (cheapest) other alternatives at this point? I haven't really been paying attention to any other deals because I THOUGHT I was now good until 4/2009 after re-upping my 2 for $199 deal.

And boss is gonna love me know. They just signed up 2 moths ago for the same deal. They may have gotten lucky since I'm not sure their number ever ported. Hopefully they can still open a CC dispuite.
I'm out of $600 now...2 accounts for me and one for son. Lovely!

Is best option, for someone like me who doesn't want to lose phone number I've had for last 15 years, to buy something like a tracfone and port number temporarily?

I just spoke with ViaTalk. Here is a post i recently placed in another thread:

I'm wondering if ViaTalk is a viable candidate in leiu of sunrocket. They have 2 years and 2 lines for $199. Here is my conversation with the CSR:

--------------------------------------------------------------------------------

Please wait for a site operator to respond.
You are now chatting with 'Brooke'
Brooke: Hello, how may I assist you?
you: are you aware of the sunrocket VOIP company?
Brooke: Yes.
you: I'm looking to sign up for VOIP service, but am concerned about my contract being fulfilled. I lucked out and tried signing up just after they stopped taking customers.
you: how solvent is ViaTalk? what would happen to my contract if the company was no longer solvent
Brooke: We are a debt free company and are financially backed by our sister company HostRocket, who is a multimillion dollar company and also dept free.
you: good. IF something were to happen...Say the company filed for bankruptcy, what would happen to my contract?
Brooke: You would have to contact the billing department, unfortunately, I am not certain. The number is 1-866-626-7150 option 2.
you: thank you.
Brooke: No problem, have a great day!
you: in case i sign up, are you offering any promotions, currently?
Brooke: Yes, a free second line and a free year of service.
Brooke: With the purchase of a year at $199.00.
you: good. thank you.
Brooke: No problem, have a great day!


--------------------------------------------------------------------------------

I'll post an update when i find out from billing what will happen in case of a bankruptcy/buyout.

EDIT:
Billing has no clue what would happen to their contracts, but assures me that ViaTalk is debt free.

Just because the company is debt-free doesn't mean it can't go bankrupt. They could have a small cash balance and if they burn through cash everyday (like every other VoIP company), then they could run out of money and go bankrupt.

kehi66 said: Will Vonage be soon to follow? What VOIP are still left beside ViaTalk?

I use Callvantage from AT&T and I am quite happy with them.

Linky!

lars23 said:
Just because the company is debt-free doesn't mean it can't go bankrupt. They could have a small cash balance and if they burn through cash everyday (like every other VoIP company), then they could run out of money and go bankrupt.

Or that they'll be debt-free tomorrow, next week, next month, etc... Even if they have a positive cash flow, a poor decision on an acquisition in an attempt to expand could burden them with debt. "Past performance is no guarantee of future results" and all that mumbojumbo.

To those stuck with worthless SR contracts, you have my condolences, but if you want to play out on the bleeding edge, you gotta expect to get cut every now and then. Be glad it wasn't for more.

[Edit - removed a bunch of quoted text that made the post waaaay to long]

how can i handle my ats phones? i unplugged it before i got in this thread, and it no longer went through voip resetting.. help!!

We've been using MagicJack for a year and it's been OK. Only thing that really gets us annoyed are the pop up advertisements. Luckily, we stumbled on small tool that blocks the pop up advertisements. It's available at Download.com for free (http://www.download.com/MagicBlock/3000-2349_4-10838528.html?part=dl-10838528&subj=dl&tag=button&cdlPid=10862694), or you can just search Google for "magicblock"