WARNING - DO NOT HIT THE RESET BUTTON ON Gizmo!!!!!!!!!!!!!! You will kill your beloved Gizmo for its last breath...
http://rapidshare.com/files/44870614/sr_admin.pdf.html ---> Download PDF document around 2.5 MB (Worthy Information) A Image worth of million words
Linkaro
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Those of you who have the Linksys SPA2102-R voip adapter and need to unlock it go here:
Unlock SPA2102-R
Additional discussion here:
DSLReports
Give a BIG THANKS to the guys over there who did it!
Good luck!
(POSTED ON 8/21/07)
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If you signed up for sunrocket in last 6 months, FILE A DISPUTE WITH YOUR CREDIT CARD COMPANY. Even though on their site if they mention that they will allow dispute for transations in last 30/60/90 days still file a dispute by fax. There are good chances dispute department will be able to still get your money back. The front line CSR are usually clueless and they will read whatever is written on website. So make sure you fax your dispute directly to dispute department or talk to dispute department.
AND DO IT ASAP !! BEFORE SUNROCKET MERCHANT ACCOUNT IS CLOSED.. if account is closed then you are SOL..
I just got prorated credit on my CC. I paid $210 to SR 4 months back and my cc's website says only 60 days for dispute.
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Some alternatives mentioned by other FatWallet members
Their presence on this list does not indicate endorsement! Search this thread for what others have to say about them. These companies are actively soliciting the business of SunRocket customers with "special offers", and indicate that they may be able to port over your SunRocket number (if you live in a supported area) to their service:
1. Nuvio
2. Packet8
3. Teleblend
4. Vonage
5. ViaTalk
6. Net2Phone
7. VoiceStick
8. Axvoice
9. Lingo
Some other companies mentioned here, but with no SunRocket customer offers visible:
1. AT&T CallVantage
2. Verizon VoiceWing
3. Voip
4. Vonics
5. magicJack (special offer, but cannot port your number)
6. Quantumvoice
7.
Gizmo Project + GrandCentral + old Sunrocket gizmo = FREE VOIP inbound/outbound calls anywhere in the USA!
Allo.com is NOT an alternative; as was uncovered in this thread, they seem to be sinking with the SunRocket ship, and will end operations as of July 31st. They are not accepting new customers as of now.
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FCC Form
From @dslreports
"Everyone should go to the FCC site and register a complaint that SR left all their customers high and dry. Ispoke to them this morning and they said when they get enough complaints they would HAVE to act and get somehtning done. I filled out a Form 475, which I was told was the correct thing to do, also ther contact at the FCC said this was necessary to require that SR does not get rid of the phone numbers for their customers.
FCC form 475 link
From today's (7/18/07) NYT:
Story
The juicy bits:
"The customers also could lose money paid in advance to SunRocket, which offered unlimited telephone service for a year for an upfront payment of $199, said Martin D. Pichinson, co-founder of Sherwood Partners, which signed a contract on Tuesday to handle the distribution of assets to creditors.
Sherwood Partners LLC of Palo Alto, Calif., who said in an e-mail to The Associated Press that the financial consulting company was handling SunRocket's liquidation
Phone: 650.329.9996 Ext. 221 • Fax: 650.329.0980 • E-Mail: info@shrwood.com
VONICSfor no committment and monthly service
Many SunRocket users are currently discussing options, contracts, refunds, etc. on the site. Feel free to join in the discussion.
SunRocket Dead Stories:
http://blogs.zdnet.com/ip-telephony/?p=2039
http://www.ky3.com/news/8534842.html
http://ozarksfirst.com/content/fulltext/?cid=9532
http://www.dslreports.com/shownews/SunRocket-Dead-85779
http://nkishore.com/2007/07/17/now-that-sunrocket-is-gone-what-should-you-do
After you log into gizmo, DO NOT change the password to blank.I tried using s.M password, and initially logged in. Now I can not login after I change password as blank. Not sure how to recover now.
If you have a ATS 6011s phone that I got FAR from Staples. You can 'unlock' it by logging to http://192.168.251.1 login: tech password: kaboom
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Unlock the SunRocket Gizmo:
http://gizmopasswords.blogspot.com
http://nkishore.com/2007/07/19/unlock-sunrockets-gizmo-in-5-easy-steps
POLL
Someone asked for a poll to be created. Here's the link.
What are you doing with your SunRocket phone line?
**************
NET2PHONE
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I only see one company offering to honor Sunrocket contracts:
Net2Phone VoiceLine
3 Free Months for everyone at signup
Additional Months with proof of SR Contract
$19.95 / month after the free period
FIRMWARE HERE
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I just got a copy of the Net2Phone Innomedia firmware (thanks alkirobgyn) and flashed mine successfully.
I uploaded a copy of it to rapidshare linked below
http://rapidshare.com/files/44635204/Innomedia_Net2Phone_Firmware.zip.html
I dialed 611 and it went to Net2Phone support, so it is definitely using Net2Phone now.
Net2Phone Question:
====================
- What kind of proof you need to provide in order to show them that you are a former SR customer?
Regarding the first question, rebate form (avaiable at http://net2phone.com/sunrocket/pdf/rebate.pdf) says:
Any of the following three (3) documents may be submitted:
(1) Any initial communication that you received from SunRocket when you activated your service that
identifies your name, account number, payment and activation date and term, such as a welcome
email or welcome kit.
(2) A printout from the SunRocket online account center that identifies your name, account number,
payment and activation date and term.
(3) A copy of your credit card statement demonstrating payment to SunRocket for an annual plan.
For your privacy, we ask that if you are using this option, please block out: (i) your credit card
number except for the last four digits; and (ii) any information on the credit card statement except
your name and mailing address, date of statement and the SunRocket transaction.
PAP2 programming for Net2Phone:
--------------------------------
Here is what I have gathered, you need to put the MAC address of PAP2 on your account by calling n2p.
Config files for different phone adapters are here:
http://www.net2phone.com/partnerships/product/broadband/compatibility.asp
Looks like only outound calling with pap2 is supported. I will post my results once I am done configuring pap2
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CC DISPUTE INFORMATION:
http://nkishore.com/2007/07/20/why-not-try-to-get-money-back-from-sunrocket/
CC DISPUTES FOR CUSTOMERS WHO LIVE NEAR WASHINGTON, DC, BALTIMORE, or ANNAPOLIS
For Sunrocket customers who live in Virginia or within 100 miles of Vienna, VA, you can successfully dispute CC charges as a breach of contract (15 U.S.C 1666i) provision. Normally, you have 60 days to dispute a "billing" issue, but in this case, the law allows for unlimited time duration for breach-of-contract or breach-of-warranty.
The classic case for this type of dispute: Order furniture from a company who says it'll take 90 days to deliver, but they go out of business 75 days later and your furniture never arrives.
Rules:
1) Must be within your home state or within 100 miles of vendor.
2) Charge must be $50+
3) You must have attempted to contact the vendor
4) Generally, you must give warning to your CC company before paying off the debt. With revolving credit, it is quite likely that you never paid off your card to a $0 balance (since you had more recent charges)
http://warybuyer.com/chargebacks.html
You can dispute any amount up to the total charge. I disputed the entire $199 charge under breach-of-contract rule, even though my charge was from 2006. I guess you can dispute only the pro-rated share... your choice.
--mh
Where to Use Gizmo:
Unlock Gizmo and Use with Via Talk - Configuration Steps
Unlock Gizmo and Use with JoiPhone - Configuration Steps
The cheapest alternative... see wizard to set it up in page below is another option if you don't make a lot of outgoing calls.
Use unlocked Suncrocket, or buy your own Gizmo.
Sunrocket Replacement - Gizmo Project + GrandCentral + old Sunrocket gizmo = FREE VOIP inbound/outbound calls anywhere in the USA!
Get local number for $35/year or $12/3 months OR FREE With Grandcentral and Gizmo Project Combo
Only 2c/min for outgoing calls, incoming free.
Disadvantages: Number porting not possible, little to no customer service.
List of VoIP Companies Link-a-fied
JoiPhone
Net2Phone
quantumvoice
vonics
ATT
vitelity
lingo
ViaTalk
broadvoice
voicestick
voipyourlife
verizon
delta3
deltathree
iconnecthere
globe7
nuvio
voicepulse
italkbb
MagicJack
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update just got email from sunrocket
CRITICAL LETTER TO SUNROCKET CUSTOMERS
- SERVICE TO BE DISCONTINUED WITHIN 10 DAYS -
Dear Customers,
As previously reported, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service.
While services to customers may be discontinued at anytime, all services will be discontinued no later than August 5, 2007.
However, there are two preferred service providers we are recommending, which are: 8x8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleblend services will be offering you the best options and we are proud to recommend the following alternatives to you.
We urge each and every customer that has not signed up with a new service provider to immediately do so now. Do not delay as services are being discontinued and will be permanently shut down no later than August 5, 2007.
8x8/Packet8
The Packet8 Internet phone service incorporates patent protected technology from 8x8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket’s and offers a virtually identical feature set.
No Startup Costs
FREE activation
FREE equipment
FREE shipping
FREE first month of service
Quickly port your number at no charge
A Savings of over $100!
Click here to order (or copy and paste the following link into your Internet browser: http://sr.packet8.net or call 1-800-868-0068 and mention special offer code SUNROCKET)
Unified Communications Corp. / TeleBlend
The TeleBlend Internet phone service incorporates patent-protected technology from Unified Communications Corp., a privately held company in business to provide outstanding customer service and telephony products. Teleblend has been working behind the scenes already to restore and continue service for all Sun Rocket customers. The service works in the same way as SunRocket’s and offers an identical feature set with our Unlimited Transfer Plan.
No Startup Costs
FREE activation
Use your existing Hardware
FREE shipping
FREE and Quick transfer of your current number
UNLIMITED calling to the US, Canada and Puerto Rico
Click here to order (or copy and paste the following link into your Internet browser: http://www.teleblend.com).
EXCLUSIVE: Interview with SunRocket preferred provider TeleBlend distribution partner’s CEO
CHECK OUT WHO OWNS check out who owns your number hereNUMBER HERE:
(you have to go from step 1 to step 3, then you will see who owns the number
For those who have spa2102 you need to do this before you try to unlock it ( just did it on 8/23):
Using the IVR
Connect a phone to port 1 or port 2
Dial **** or ***# you should hear "Linksys configuration menu please enter option"
Dial 101# when asked for a value press 1# then confirm the value when asked
Dial 111# when asked for a value enter 67*133*234*1# then confirm it
Dial 121# when asked for value enter 255*255*255*0 then confirm it
