ATTENTION SUNROCKET CUSTOMERS!: Helpful link and information for your Dead Sunrocket Service (Unlock Gizmo and other opt

Just got my Quantumvoice activated today. They didn't send me all the info in my welcome letter to be able to set it up myself. So I called customer service and he instructed me to their website to download a little app (basically pc anywhere) and he remoted into my computer. Wasn't too excited about that, being a little tech savy, if they would have given me the info I could have done it myself, not a whole lot to do. Took about 20 minutes to set it up, with reboots,etc.
Did this using my AC-211. My number hasn't been ported yet so they set me up with a temporary #. How cool is that? Plus, logged in to SR website and have the calls forwarding to my temp #. All this for $12.95/mo and no setup fee.
For those wondering, the remote software is deleted off my system.
Call quality has been great so far.

I want to go with net2phone, but am confused how to sign up as a former Sunrocket customer..? On their site, you just go to sign up because when I clicked on the Sunrocket page that they provided as to what the costs would be there was no place to sign up on that page. So then, I went to the regular sign up page and it just went through a normal sign up.. is this what is supposed to happen? I didn't actually do it because it was saying that I was paying the $19.99 a month plan..so I just backed out...any one know? Thanks in advance...

tecum said: Just got my Quantumvoice activated today.

I'm going with QV too. I went with the free equipment deal, I have it here, tested it yesterday and the quality is far superior to what I'm used to with SR. Waiting on my number port to use the service and dump the final days of SR, don't want to bother with a temp number. I just love how the monthly fee includes all taxes, fees, etc. No surprises (fingers crossed).

With the Net2Phone rebate are they considering time left in the SECOND year of a buy one get 2nd year free offer, or only the time left on your first year? I'm considering this option for my second line (first line I went with ViaTalk, but am begining to regret the waiting time!), and a second account for my son's SR service. Anyone know if there's a problem getting the SR buyout deal for the same customer but with TWO different addresses and phone numbers? Currently all three numbers were switched to TB just so I wouldn't lose the numbers, but I don't want to stay with them.

TIA!

xizhen said: Can I transfer my SR number to T-Mobile by getting from a new service from T-Mobile? thanks.

I clearly remember someone reported that his SR number had been ported to T-Mobile successfully. You can check the post in previous pages, just do a search on T-Mobile.

orangeeater said: I have been reading this forum for days and have figured it all out. ViaTalk sound sleazy based on their changing contracts. Teleblend I wouldnt touch for 5 dollars a month... Packet8 isnt cheap... ATT and others may be more trustworthy but no huge bargain. Forget ATT for 25 bucks a month, another shady VOIP, or other options.. this is the cheapest and best (if you're willing to deal with downside listed below)

I am convinced the best option for any FWer looking for a deal is to get a Grandcentral Account and Gizmo Project Account...

For those who don't know, Grandcentral (recently acquired by Google) forwards phone calls to any number. It also has voicemail that can tesct you, email, etc and many other features

Gizmo Project is like Skype.. you get an internet phone number.


The end result of this combo is you can get free incoming calls... and cheap outgoing calls (free now). By far this is one of the cheapest options, probably more stable than most, and you can be up and running TODAY

You have two options for incoming calls.. you can pay for a phone number from Gizmo Project ($30 per year for incoming calls.. incoming calls link ..apparently you can get assigned an international number if you want! or Grandcentral assigns you a local number that you can use to then forward your calls to your Gizmo account/home phone

outgoing calls are 1.9 cents a minute if you dial from your home phone directly (prepaid through gizmo project) or free if you let grandcentral connect through their website (click to call).

Here is my summary of how to do it... I have limited tech knowledge but was able to figure things out,,


WIZARD ON SETTING THIS UP...
I learned most of the tips here and 3 hours of surfing let me complete the process to perfection:

1) Unlock your router I had a SPA2102...link

2) sign up for a Gizmo Project account gizmo project


3) sign up for Grand Central (you need an invite to join.. NO I DON'T HAVE ANY TO SHARE !!) grandcentral

4)To configure your router with gizmo project, first unlock it and then use this handy website (have to register) link.. this is the link to the 2102 but it has wizards for many routers besides the SPA2102.. this website explains what to put in the wizard

5) On Grandcentral, enter your Gizmo as a number gc link

Only down side is no
e911 support
cant use preexisting number (I think)
Grandcentral will start to charge for outgoing calls someday

 

As an aside, I think people are insane for using Teleblend. If it benefits Sunrocket in anyway or the slimeballs who funded Sunrocket, no thanks plus again who knows maybe it does negate refund/class action options....

Thanks for this, I was not an SR customer but if I were to buy the router from eBay would the process above work if I unlocked it myself?

Can anybody log into their member account with SR anymore?

pmendu said: JamesInLV said: xizhen said: Has anyone received (temporary) credit from AMEX for SR? I received a letter from AMEX today, saying they have opened the investigation, but they did not get me (temporary) credit until a resolution. I do not think this is normal, since AMEX normally gives me a temporary credit when they open an dispute for me.

AMEX gave me credit for both of my SunRocket lines (about $430). They said within 4 weeks I'll receive a letter, and within 6-8 weeks the credit would be final assuming all goes well. I put enough on my AMEX every year that they tend to pay attention to me, perhaps a little more than their average customer (at least I feel that way every time I've had to call them for service or disputes).

How along ago did you purchase it? mine is 8months back and they simply said they cannot do anything after 60days

One account was mid-March, the other was mid-April, which puts both over 60 days ago.

SR member login page is toast.
Glad I printed out webpage to as proof of SR contract! If yours still works print it out now!

Hi,

Has anyone ported BOTH of their SR numbers to Net2Phone at the special rate (3 months free + remainder of SR contract free)? Is it simply 2 times the startup tax (~$3 in CA, $1.06 in NY when you BYOD - like Innomedia Gizmo)?

Thanks

dvpatel said: My fourth chat interchage with Earthlink support.

info: 'Victor N' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
me: Hello.
Victor N: Hi.
Victor N: How may I help you today?
me: I was instructed by your sales team to contact you. It seems they are claiming that they cannot give me the TrieVoice service for the bundle price of $19.95 a month. I switched to earthlink in April and now would like to switch my phone ONLY if you can give me the bundle offer as there are plenty of other companies that offer a $19.95 rate.
me: They are saying that the offer is for Non-Earthlink Cable/Highspeed customers but yet the fine print never mentions that the existing customers cannot get the bundle pricing.
Victor N: Please let me know the security word of your account, which appears to be your mother's maiden name, for verification purposes.
me: BLOCKED
me: What's odd is that your left hand banner is advertizing lower rates when I bundle after I log on but I cannot add anything to the cart.
Victor N: Thank you for the verification information.
Victor N: In order to get the bundle pricing I sincerely request you to contact our dedicated sales department at 800-327-8454 which is 24/7 in this regard.
me: THey are the ones who sent me here. I tried three times on three different days. All they could offer me was the stand alone price of $24.99. They suggested I log on and contact Customer Service twice out of the three times.
me: They even gave me a direct link to your live chat for customer service.
Victor N: I can understand the situation.
Victor N: I suggest you to cancel the current cable service and sign up for cable bundle service.
me: What? Why would I do that? Even if I cancel the current cable, your records will show me as a customer then I would not be able to get the service. Also, my current phone service will go out as soon as I cancel. I can't do that.
Victor N: Upgrading to cable bundle service from cable service or creating a new cable bundle service account is possible only for our sales department.
me: This is down right absurd. Your sales department sends me to Customer Service and you from Customer service are sendning me back to sales. Do you have a three way chat? I would LOVE to show you what your sales department is saying.
me: I would like to talk to your supervisor please.
Victor N: Please hold on while I transfer the chat to our supervisor.
info: Please wait while I transfer the chat to 'Raymond N.'.
info: 'Raymond N.' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
me: Can you read my prior conversation with Victor?
Raymond N.: Hello, I see you've already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.
me: I have been told by your sales team to contact customer service to add the trueVoice service at the bundle price as I already have earthlink cable internet. I was told that two times in the last week. Victor is saying I can only get the promotional pricing from your sales dept. So, how am I supposed to get the advertized price which shows up when I am logged on and even when I am not logged on to my account?
Raymond N.: I understand your concern regarding the TrueVoice service.
Raymond N.: Normally, the price which you are referring $19.95 will only be offered if the customer sign up for Cable and TrueVoice as bundle back.
Raymond N.: In bundle pack, the cable service is offered at the rate of $29.95 for six months and $41.95 per month there after and TrueVoice service is offered at the rate of $19.95.
Raymond N.: The regular price of TrueVoice service is $24.95.
me: Great. Now, please point me to the test where it says the offer is not for existing folks. I just signed up for cable a couple of months ago.
me: Are you still there?
Raymond N.: Yes, I am with you.
me: So, can you give me the bundle price or not? Or can you tell sales to give me the price or not?
Raymond N.: Yes, you can get the price of $19.95 for this you need to contact our sales department at 1.877.ELNKVoice.
Raymond N.: Normally, the price which you are referring will be offered only at the time sign up. However, once you contact the they will assist you accordingly to get the price of $19.95.
Raymond N.: Through the LiveChat we are unable to place the order.
Raymond N.: The above number which I have give you is of TrueVoice sales.
me: Jeez. I told you they don't want to offer the price. Why would I be banging my head with you two if they would offer the price?
me: I admit I have not called the number but your sales folks were happy to place the oder via chat but only at $24.99/
Raymond N.: I am sorry for that, once you call our TrueVoice department they will suggest with alternatives to get the price.
me: Wow. You as a company have got to be the most incompetent company I have ever seen. Thank you for your help and I will be sure to post this snippet of exchange on the forums where misplaced SunRocket customers are seeking for help. It will save them the trouble.
Raymond N.: I am sorry for the inconvenience. If you are from SunRocket you get the price of $19.95.
me: Yes. But ONLY for 6 months. That is not fair. You guys are penalizing your existing customers.
me: I want the bundle price of $19.95 which has no end date.
me: Per your bundle terms, only the cable price goes up NOT trueVoice.
me: Any way. I don't have all night to argue with you. It seems all your company cares for is how to sign up more folks for cable or DSL service. Once my promotion runs out for cable, I think I am going to switch back to RR. Their price is a tad bit higher but atleast they don't treat their existing customers like dirt. I was with them for over 4 years and should have never switched.
Raymond N.: Yes, with SunRocket we offer trueVoice service at the rate of $19.95 for six months.
Raymond N.: However, as you are much interested in signing for the service at the rate of $19.95 as you already have cable service, they can offer you the price. Please contact our trueVoice sales department they will surly assist with alternative to sign you for the trueVoice service.
me: Thank You for your help -not


I know their sales AND customer service is offshored but I was willing to give them a chance as my friend has used their service before and earthlink is not going anywhere unlike SR or the Talibland. Ah well. My Innomedia had died months ago and I had received the AC-211N-SR as a replacement which literally melted with heat last month when SR overnighted me the Linksys. I had it unlocked till the last weekend and now its back locked.

I am unable to decide who to go with.
ATT: Cannot port my number
N2P: Wants activation and shipping as I cannot BYOD with 'em
TWC: Wants $40 a month.

Why not include pkt 8 in the game ?

I am also totally frustated with Citi Cards. Any idea where to get help from or what to do in Sunrocket case? There are so many people involved, and almost every other credit card is refunding money. Can we do something about this? Call master card or send a letter with every cardmembers signature or everyone should call and talk to the supervisor...any idea?
sean20904 said: That was awful. Boycott Citi CC! I also mailed my dispute in on Monday. I will not use any Citi CC from now on.
guoyingzi said: CITI sucks big time in term of dispute.
Last time I launched a dispute. They had me go through public notary, 2 seperate group of forms from seperate mail.
Even after 6 month, it is still under conditional credit.
Just last week, they send me a letter saying that mechant says refund has been made. Asked me to provide proof that I have not received the item and have not been refunded. And it has to be mailed to them in 5 days, or dispute dismissed.

WTF!!! This is really ironic.

Basic I told them to ask mechant for tracking # if item shipped and where's their "refund" if not shipped.
Now they send me another letter saying, the investigation will continue without a deadline, even after more than 6 months.

I STOP using CITI CC ever since then.

bluesz said: In fact, I did so.

I logged in my online account and printed the dispute form and mailed it to Jacksonville, FL.

But I called Citi yesterday and was transfered to dept of bill, the customer associate told me I need to fill up the form they sent to me.

IT IS REALLY WEIRD!! CITI really sucks!!!

I did same thing , I don't know where my calls go now ...

Discover credit (conditional) to my account, my charge date was Nov 7 2006. I had to fax the letter to them, with account #, charge date, reason of dispute. If you charged with discover send a fax to 302-395-2137, attn to 180 day dispute

I love my Discover card.

What about others? I called AMEX. They did not know why credit was not issued... I wonder if this is for most of SR disputes....

Does anyone know AMEX's dispute department phone number? They could not give to me... (

JamesInLV said: xizhen said: Has anyone received (temporary) credit from AMEX for SR? I received a letter from AMEX today, saying they have opened the investigation, but they did not get me (temporary) credit until a resolution. I do not think this is normal, since AMEX normally gives me a temporary credit when they open an dispute for me.

AMEX gave me credit for both of my SunRocket lines (about $430). They said within 4 weeks I'll receive a letter, and within 6-8 weeks the credit would be final assuming all goes well. I put enough on my AMEX every year that they tend to pay attention to me, perhaps a little more than their average customer (at least I feel that way every time I've had to call them for service or disputes).

JamesInLV said: frodobaggins said: hyuggie said: Can anybody log into their member account with SR anymore?

Mine was working earlier today. Not anymore. Blank page now.

Same here. Changed forwarding setup this morning, can't login to change it back now (went from simple forwarding to simring - wanted to go back to simple forwarding but not sure that is going to happen now).

Login page is up !!! guys give the Prints before it goes away (for-ever)

anyone know how to contact net2phone by telephone? I can't find the customer service number on their site...

bargainshopper11 said: anyone know how to contact net2phone by telephone? I can't find the customer service number on their site...

It's been posted 4 times here.....1-800-455-4185

forthill

RBA said: TryToBuy said: mcwhitman said: SR member login page is toast.
Glad I printed out webpage to as proof of SR contract! If yours still works print it out now!

Still works for me

Yup, it's back up for me too. It was down earlier. Must be the sunrocket "gremlins" messing with the servers.

Those "gremlins" called TeleBands

Those that are looking at the Grand Central/Gizmo option: It's my understanding that there is no 911 option with this approach.