xpguy said:no unlimited store exchanges means that there will actually be movies on the shelf for people to rent? When I was TA customer, everyone was with blockbuster online. At my local store, if you didn't check out new releases by Wed. (ones with 6-8 copies), they were gone.

Good point...

I actually get all the new releases by mail right when they come out, so I dont need to worry about that. I do know it is near impossible to get new releases in the store, though.

What I don't understand is why the clerks try to talk every customer into signing up for total access. The way I see it, is that they are directing people to another service where eventually they wont be needed anymore. Once everyone is part of total access, BB will change its plans so that you dont get any instore exchanges. You wont get any instore coupons. Eventually they wont need the brick and mortar stores anymore.

riznick said:xpguy said:no unlimited store exchanges means that there will actually be movies on the shelf for people to rent? When I was TA customer, everyone was with blockbuster online. At my local store, if you didn't check out new releases by Wed. (ones with 6-8 copies), they were gone.

Good point...

I actually get all the new releases by mail right when they come out, so I dont need to worry about that. I do know it is near impossible to get new releases in the store, though.

If everyone using BB online now has to rely more heavily on renting online, rather than trading instore, I predict that those new releases you found so easy to get online will dry up. Everyone online will be clamoring for them online rather than instore.

I just wish BB would make the 5 instore rentals be as coupons rather than mailer trade-ins. The way their working it is the 5 trades are on a calendar month meaning you'll most likely end up with at most 4 per month. It is very hard to squeeze in that 5th rental as you'll have to start/end your calendar month on the same day each month. Who's got time to track it that precisely???

Thanks bravebiffy! I just signed up for NF...time do dump BB when this month is up!!

Quick question, if my billing date is the 20th of the month, does that mean I will still get unlimited in-store exchanges until September 20th based on BB's following terms?

The new subscription plan and pricing will go into effect on your regular monthly billing date following August 31, 2007.†

bravebiffy said:For those who are interested in joining NetFlix due to BB's price increase (and/or other reasons), there is a CB deal going right now that gives you $28 CB plus 2 weeks free when you join as a NEW MEMBER and by 08/31/07. Details in the below link:

http://www.fatwallet.com/forums/messageview.php?catid=18&threadid=756260&start=0

I was a past member so I didn't qualify. Nonetheless, I went back to NetFlix today for their 2-at-a-time deal.

I've been an online customer of BB almost since the beginning of the service. This new pricing schedule and the way it is being handled (at least in my case) is a joke. My acct. was stopped on 8/25 because I did not choose a new option even though the deadline was listed as 8/31. In addition my acct was paid through 9/2. I have not received any movies for the past week because of this. Sent email to customer "support" and received a reply which did not resolve the situation. Called customer "support" and the acct. was then reset with free time added to make up for the cancellation and this past week of not receiving anything. Customer rep. told me that if I did not cancel before the end of the two week period I would be switched to and billed for the new 17.99 plan. Was told that the two free weeks would also give me a chance to try out the new plan (TRY OUT?? Been using BB online for quite awhile and quite familiar with the service). I was also told by the rep that most people were happy with the new plans and that the elimination of the ecoupons was based on a survey which showed that many people forget to use them.

Got home from work and checked my email and had received email from customer rep regarding completing acct. registration online (sounded like I was a first time user) and then this was followed by another email with a new offer. Clicked on the link for new offer and tried to logon but password was invalid since rep had turned it off and told me to reset. Reset password and tried to click through offer link but stated that it was now invalid. However the 17.99, 2 week free offer was now in place. Wrote another email regarding the second offer but, before sending, attempted to access my acct. one more time just to make sure that new offer link did not work. Unfortunately, my acct. was now inactive. Added note about inactivation to the email and sent it off to customer "support". Would have preferred to call but offices were closed. Received an email late Friday night with a link to a survey regarding the reply to my most recent email. Hard to respond to a survey about an email response I NEVER received. Guess I definitely fall into the "nonpreferred" customer group. I did send another email addressing the receipt of the survey link regarding the nonexistent Blockbuster email reply. Waiting for the response to see if they resolve anything but I've decided that I'm going to give NetFlix a try. Hoping they have their act together better than BB.

I have received no reply from them as of this afternoon, 9/1. Maybe they are off for the labor day weekend??? Maybe they don't want to bother. They do note the following: "Due to a recent increase in e-mail volume, please be patient as our Customer Care group works to send a response as quickly as possible." At least I was still able to use my last two e-coupons yesterday before they inactivated my acct.

Your current plan...BLOCKBUSTER Total Access Premium $17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month Next Billing Date: September 22,2007

This is what my account says as of today.

Same price and unlimited in store exchanges

well i will canx then. the only reason i had bb was the ability to return them to the store and get a new one. i used the online for all my hd dvd wants and would turn them in to the store for sd dvds

Your current plan...BLOCKBUSTER Total Access Premium $17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month Next Billing Date: September 26,2007

Found this email Below------>

Dear William,

We want to let you know about some changes to our BLOCKBUSTER Total Access™ subscription plans. This information is provided for your reference only – your subscription plan will not be affected by these changes.

Beginning July 26, 2007, there will be a price increase on your current unlimited plan. We will also begin to offer plans which limit the number of in-store exchanges available each month.

As a preferred customer, your plan will not change at this time. Please continue to enjoy your exclusive subscription plan, including no monthly limit on free* movie rentals or discounted game rentals when you exchange in-store, at today's price – far below the published rate available to new subscribers.

At any point, you can log in and review your current subscription plan or see all available plans. Keep in mind that if you want to change your subscription plan at any point after July 26, 2007, your new plan will be subject to prices and terms available at that time.

Please don't hesitate to contact us if you have any questions or concerns.

Sincerely,
Your Friends at BLOCKBUSTER®

<--------

The side of the email has:

No price increase! Continue at your current rate

Unlimited online DVD rentals delivered to your mailbox

No monthly limit on FREE* movie rentals or discounted game rentals when you exchange in-store

E-coupons good for FREE in-store movie AND game rentals

Rental exclusives – titles you won't find anywhere else

I just got billed last night for September and it looks like they have not changed my plan at all:

Your current plan...

*
BLOCKBUSTER Total Access Premium
*
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month
*
Next Billing Date:
October 03,2007

I'll stay with BB as long as this is my plan but if they limit my in store exchanges or change the price I am paying I will switch back to NetFlix. I prefer Blockbuster because my kids love to go pick DVDs at the store.

trishshack said:I just got billed last night for September and it looks like they have not changed my plan at all:

Your current plan...

*
BLOCKBUSTER Total Access Premium
*
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month
*
Next Billing Date:
October 03,2007

I'll stay with BB as long as this is my plan but if they limit my in store exchanges or change the price I am paying I will switch back to NetFlix. I prefer Blockbuster because my kids love to go pick DVDs at the store.

My billing date is the 6th. I was just about to modify my account. I'm glad that i checked this thread first. I'm not touching my account and hopefully i will see the same thing after th 6th.

So can you still print an ecoupon for this month?

trishshack said:I just got billed last night for September and it looks like they have not changed my plan at all:

Your current plan...

*
BLOCKBUSTER Total Access Premium
*
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store free movie/discounted game exchanges
+1 FREE bonus Movie or Game Rental E-Coupon / Month
*
Next Billing Date:
October 03,2007

I'll stay with BB as long as this is my plan but if they limit my in store exchanges or change the price I am paying I will switch back to NetFlix. I prefer Blockbuster because my kids love to go pick DVDs at the store.

Did you get the email from BB telling you you had to select a new plan and that you would not be billed if you did not select a new plan?