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BestBuy apology - $100 savings on all PLASMA TV's Archived From: Deal Discussion

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BB video is still good at warranties and replacements I think. BB computer warranties are not any longer any good. I've always gotten BB warranties because they're cheap- especially on 3 apartments I rent out and my tv's. Had excellent work on appliances and swapped a couple tv's. But last year I got a Toshiba notebook with an expensive extended BB warranty and what a disaster their extended warranties on those are! Was in 4 times and damaged more by them everytime and they refused replacement even tho out of one year they'd had it in "repair" for for 9 months. Afraid this is the BB trend in extended warranties in the future. They're really getting tight.


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Did a search for reviews on this unit, and came across this C|Net review. Prices and places to purchase are listed at the bottom, and it turns out there's an Amazon seller who's apparently selling this unit for $1,639.99. CC is listed at $2,199.99, but CC's website is currently showing $2,999.99, and it's in stock.

edit: The $1,639.99 price leads me to think this may very well be an "intentional error" on the part of BB, to try to get people in-store and try to sell them on the more expensive price point, claiming it was "an error in printing" (yeah, right.)

Providing I can get CC to PM the BB ad (small chance, but a chance nonetheless), that works out to the $2,799.99 - $1,199 (110% PM) = $1,600.99 + tax (7% FL, or $112.07) = $1,713.06 final price, which seems like a steal for this monitor. It lacks the PiP of the Maxent MX-50X3 I have, but I never use that feature; it has two HDMI, whereas the Maxent only has one (again, not that that's a huge selling point for me.) The 10,000:1 contrast ratio is better than the Maxent as well. The NTSC/ATSC tuners built-in, as well as the optical digital audio output, is a really nice feature. No VGA, but again, I don't use that, so no big deal.

I'm seriously thinking of heading to CC first thing tomorrow morning with a copy of the BB ad to attempt the PM...


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gotlogos said:tomdc

...In reality a corporation has figured a month ago that liabilty and fines will total below x amount and additional profits from the million or so extra customers coming for the false offer will total 1000 times x amount.

...

[/Q said:


I agree, well said. This is corporate morality or shall we say amorality, their bottom line is profit and answering to their shareholders.

But I do not agree Best Buy purposely placed a false ad for the sole purpose of their bottom line (and I think you would agree with me and did state that in your post). The Plasma TV in question was priced much lower but that is a subtle nuance probably lost on majority of consumers to whom this deal would not necessarily JUMP out causing a stampede to the BB stores. One would have to be up on Plasmas and the different model numbers as Panasonic has another Plasma cose to this one with a different model number that runs about the same price anyway. What I am saying is that this is not like advertising a laptop for $199.99 or say a 50 Inch Panasonic Plasma for 1299.99 - the deal is only recognized as a DEAL to those who know the generic product line-up and have done some research, certainly not the mass market.

True Got but hdtv's are a mass market right now. I read 50 million in USA got one last year and 100 million looking now. If even a fraction of those 100 million searching find this offer many would jump and that's a mass number that'd jump. More subtle than putting a $1 hdtv you don't plan to have on front page but perhaps more effective as more believeable it's a possible buy for upmarket buyers. Video retailers would kill for the niche folks who'll respond to this!


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HotStuff2 said:

I'm seriously thinking of heading to CC first thing tomorrow morning with a copy of the BB ad to attempt the PM...

Sears would be much more likely, CC has gotten tight- memos from HQ every hour on something else not to honor.
Also Sears gives an additional $250 off if you put on SearsCard, plus other promos.


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tomdc said:HotStuff2 said:I'm seriously thinking of heading to CC first thing tomorrow morning with a copy of the BB ad to attempt the PM...Sears would be much more likely, CC has gotten tight- memos from HQ every hour on something else not to honor.

Also Sears gives an additional $250 off if you put on SearsCard, plus other promos.
Thought of that already. I couldn't find it on Sears.com, though, so not sure if they'll have it in stock. I was able to find the TH-50PZ700U for $2,399.99, but that's the previous model.

They too offer the 110% PM, and with the possibility of an additional $250 off, I'd definitely apply for the SearsCard, which would effectively bring the price down to $2,799.99 (I assume that's their price, though it could be more, like $2,999.99) - $1,199 (110% PM) - $250 SearsCard = $1,350.99 + tax (7% FL, or $94.57) = $1,445.56 final price. Looks like the $250 is via a MIR, so it's possible (actually probable) that the tax will be on the full $1,600.99 price, making it $20 or so more. Regardless, still seems like a pretty damn good deal. Again, not that I need it...but it's hard to pass up a quality 50" 1080p plasma for less than half MSRP.


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This thread reminds me to two things....

1) How much most of us hate Worst Buy and their hatred toward us "Devil customer".

2) That ads are printed long in advance and honest mistakes happen.

Personally it would not matter to me since I refuse to step foot in my local BB store, and at most I'll place an order for store pickup at a more distant store.

But I also remember a time back when I was in college and worked at a retailer where we had a very popular item on sale at a really good price. Keeping in mind that ads print waaaay in advance and newspaper ads can be quirky to correct, well bottom line is that the item, which had been on sale previously in what became a sell-out, was in the Sunday ad. Sigh.

Solution? Substitute the next model up at the same price. It was a flaming hot deal for the customer, and the store "saved face" with the customer. WRONG! I was amazed at how many people could not understand that we were giving them a major upgrade for the same price. It's like their ears perked up when we said "we just sold out of that model - it's been extremely popular "... but didn't seem to hear" but are substituting with a higher model at the same price".

That would be like advertizing a Vizio set, selling out much faster than expected, having an unstoppable ad come out, and substitute a Panasonic instead... and have people being pi$$ed about it. Which brings me to two thoughts about working retail....

1) Never do it again so long as I live, and
2) Understand when $#!+ goes wrong, provided the store does something fair to make up for it.


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There's a deal over in the HD forum for the Panasonic TH-50PX75U @ Sears, for around $1200 and change. After a bit of research, it appears that the only major difference between the TH-50PX75U and the TH-50PX77U is the speakers on the 77U are now on the side (75U is on the bottom), and the 77U has an anti-glare coating. WTF? That makes it worth more than double?!?!? Uh....not. No newer gen glass, no ne features...According to the c|net review:

Panasonic TH-PX77U series

We've got the TH-PX77U series covered, with full reviews of both the 42-inch TH-42PX77U and the 50-inch TH-50PX77U. In terms of design and features, the only differences between these and the entry-level TH-PX75U series are the side-mounted speakers, which add about two inches of width, and the antiglare screen coating. The antiglare coating might not sound like much, but we found it did a great job of reducing reflections in rooms with ambient light, without reducing image quality. Otherwise the feature set is nearly identical to the TH-PX75U series.

Now, the TH-50PZ700U, that appears to be a different story, since it is actually a step UP, in terms of higher rez. My mistake for earlier stating that the PZ700U was a previous model.


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tyrone3971 said:I'm not liking this trend where retailers rip off consumers first then offer apology savings.

Yeah, you were totally ripped off by this price mistake in an ad that doesn't come out until this Sunday. Shut your hole.


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rigor said:wow this is a new form of FADVERTISING (false advertising). bait n switch folks to get them in store, and email folks a rebate while they price-jack their items for a week.

If they can pull this off, kudos to them.


I still have my 1.5 year old $1499 Westy LVM42 1080p monitor with $149 4 year warranty. Free ship. Good deal. Waiting for the LVM47 to go clearance since its now EOL sort-of. Then i can move the 42 to the bedroom for some 1080p pr0n.

lol. bestbuy is cool sometimes, this isn't cool.

They should just give us a 10% unrestricted discount lol.


There's a 10% off any one item at BB coupon good through Jan 31 2008 at every post office right now- just ask for a moving packet- if they're not laying out already. Plus there's always 10% printable coupons here.

I have the 37w1 and crave the 47w1 also. PConnection has it sometimes refurbed by Westy for $850 shipped. Also Costco,com has the Spectre 46 for $1299 new and Newegg has the Hyundai 46 (no it doesn't have cup holders) for the same. Both plus $100 shipping and tax usually at Costco. But I will say these new Panny 1080p plasmas, like in this post, sure are tempting at any price. They make me aware of saliva I never knew I had.


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lawadvocate said:shingletingle said:danimal67 said:lawadvocate said:On another note..I read this post at lunchtime while I was next door to Bestbuy. I went in and ordered 10 notebooks for my "business" complete with all accessories and service plan and also ordered 2 of the 50" Panasonic plasmas (one for my living room and bedroom) complete with service plans, backup power supplies and all necessary $100 overpriced cables (I told them I needed 3 of there longest HDMI cables and sets of component cables for each TV). I told them I would wait at the front of the store while they were finishing up processing my orders. It took like 10 best buy employees (including 2 store managers) 45 minutes to get everything together and ring it all up and bring the televions to the front of the store- the sales manager was literally salivating while the cashier brought up the total. I whipped out my credit card but pulled it back and simply told them I changed my mind and would buy everything at Circuit City and walked out. LOL- payback is a bi***

That's quite an exciting life you have going for yourself. You were willing to waste 45 minutes of a lunch hour that you were spending alone, to harass Best Buy employees for an ad mistake that hasn't been published yet.

What's on your agenda for the evening, returning some old socks to Kmart because they had a typo on their website?


LOL Yeah really. I'm sure lawadvocate thought he was going to sound so cool to everyone for posting that, but he comes across as someone without a life.


Actually I was billing my clients out at $350/hr sitting by the geek squad area-when you have been screwed as much by a retailer as much as I have been by Bestbuy its nice to have some fun with them from time to time. Now get back to work shingletingle- and yes I would like some fries with that

Wow, you did the "I'd like fries with that" joke. That's really clever. I guess my next question would be why are you ordering fries from me on the computer and how on earth do you expect to have them delivered to you?


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thekid72 said:This thread reminds me to two things....

2) That ads are printed long in advance and honest mistakes happen.


Absolutely honest mistakes happen on a front page feature of an ad put together a month ahead and scrutinized by 100's of office staffers and legal. Even the tooth fairy and Santa make honest mistakes.


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tomdc said:thekid72 said:This thread reminds me to two things....

2) That ads are printed long in advance and honest mistakes happen.


Absolutely honest mistakes happen on a front page feature of an ad put together a month ahead and scrutinized by 100's of office staffers and legal. Even the tooth fairy and Santa make honest mistakes.
Sweet jeebus, what, did BB employees start posting here? Home come this "mistake" wasn't caught by the "100's of office staffers and legal" who "scrutinized" it? There's only three valid reasons:

1. Everyone at BB corp. is a moron.
2. This was done intentionally.
3. The tooth fairy and Santa are the ones who did it.

Or any combination of the above three.


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HotStuff2 said:tomdc said:thekid72 said:This thread reminds me to two things....

2) That ads are printed long in advance and honest mistakes happen.


Absolutely honest mistakes happen on a front page feature of an ad put together a month ahead and scrutinized by 100's of office staffers and legal. Even the tooth fairy and Santa make honest mistakes.
Sweet jeebus, what, did BB employees start posting here? Home come this "mistake" wasn't caught by the "100's of office staffers and legal" who "scrutinized" it? There's only three valid reasons:

1. Everyone at BB corp. is a moron.
2. This was done intentionally.
3. The tooth fairy and Santa are the ones who did it.

Or any combination of the above three.

What is with people around here not being able to grasp sarcasm?


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I tried to get the PM at Sears, but they did not have the right model. I was hopeful at first when he said they had one in back, but it turned out to be a PX77. I also tried two CCs, including one last night. In both cases, they would not honor the PM without first calling BB to confirm the deal. Bummer.


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OK

So let me get this straight, Several of you are complaining that BBY is just scamming all of you with this plasma typo but for you to try to scam Sears or CC with a price match that you know is a Typo Its all good,completly honest and the right thing to do. Could somebody please expain this way of thinking to me???


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tara19812 said:OK

So let me get this straight, Several of you are complaining that BBY is just scamming all of you with this plasma typo but for you to try to scam Sears or CC with a price match that you know is a Typo Its all good,completly honest and the right thing to do. Could somebody please expain this way of thinking to me???

Right on! I was wondering if anyone else was going to point that out.


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JimsEmptyWallet said:tomdc said:Every jurisdiction has different laws on false advertising. Under contract common law they are about to make an offer, couched in tons of fine print, they will not honor, and seem to be making no effort to stop it's publication.

Agree about different laws in different jurisdiction but can you give us just one example? For someone that has over 25 yrs of law practice, surely naming one law should not be an issue.

I don't know what to think but I am pissed off at Worst Buy for other reasons (such as them selling my instore pickup item before I get to the store)

Ok, here is the issue. If BestBuy could reasonably cancel their advertisement, then legally they must. If they choose to run with the advertisement, then it can open up a lot of consumer complaints and class actions. Just because it has been printed, is not a good enough reason not to cancel.

If we can prove this was planned, then they will get in trouble. If we can prove that they could reasonably cancel the add, then they will get in trouble. Otherwise, they are safe.

People asking for the laws should look up variations of false advertising and bait and switch. Also pure contract law.

There are a lot of laws. How about this one in california:

California Business and Professions code 17500.5.b
Any person, firm, corporation, or association who, by means of such false or negligent advertisement or publicity, induces any individual retail purchaser and consumer to enter any place of business designated therein seeking to buy any article so advertised or publicized, and then refuses to sell to such person the article at the price advertised in any quantity then available for sale on said premises, shall be liable to each person so induced and refused, for the losses and expenses thereby incurred, and the sum of fifty dollars ($50) in addition thereto.


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