Rather than telling you about my god-awful, truly hellish experience, at Circuit City and only getting your sympathies, here's a way for everyone to benefit from what I went through today and have learned accidentally. Circuit City has a policy called 24/24 Pickup Guarantee, which means your online web order would be available in 24 minutes for pickup at your local stores. If the item is not ready by the time you come to store, you get a free $24 gift card.
Because of Circuit City incompetence, stores that don't have the actual item would also be shown. To get the gift card, you just need to know what items to order that are out of stock at that particular location. While undergoing this plan, please bring something to entertain yourself. It would probably take over 25 minutes because once the employees can't find the item in the warehouse section, they would sneak back into the store section and attempt, in vain, to find your item looking all over. They would not really honor their corporate policy regarding the 24 minutes. After getting the gift card, you have the option of recieving a refund.
how do you know what item is not in the store but appeared to be on the website for pick-up ahead of time?
tiga
Member
posted: Dec. 8, 2007 @ 9:10p
Ah, my eager friend, that is a good question. This method is a policy to always keep in mind of whenever you shop at Circuit City. Other than that, you are dependent on other people's experiences. Therefore, if you tell more people about this method, you would benefit in the long run. There's also the second post of this thread in which anyone can edit. If people contributed to what they have found out, it would be a good place to look back to from time to time. And finally, something you can do right now, is to check if the Logitech ClearChat Comfort USB Headphones is in stock at your location although I make no guarantees at this point. Please note that it must be the Comfort model and not the Pro. They both look virutally the same. Hope that helps.
mike43068
Addicted Member
posted: Dec. 10, 2007 @ 8:11a
I have really been taking advantage of this lately too. I have gotten quite a bit of free merchandise this way.
CC's online inventory tracker is actually quite good. If it says they have it in stock, they probably do. You could try ordering high demand items and hope that people actually in the B&M are picking the shelves clean while you place your order.
But, your best bet is to place an order for stuff worth over $24 and hope that the employees are too lazy or busy to gather your items before you arrive for pick up. In the past three weeks, I have been successful twice in getting the $24 card.
So, how do you do this? I can see store XYZ does not have product A. I cant do an in store pick up because the system knows the product isn't there.. What am I missing?
You might want to have the corporate phone number w/ you because the workers there don't really understand the rule. I ordered an item online today, waited over 35 mins before going to pick it up. They did not have it ready and the lady told me that the 24 min rule statred when I go up to talk to her, not from the time I ordered. I showed her my online conf. print out that states the 24/24 rule and all she said is if you are not happy, you can call the corporate. My order was only $15 so they could not do anything for me but I did call the corporate to ask them to call the store to explain the 24/24 to the store manager and the associate.
As others have implied, this only applies to orders over $25. I found this out when I ordered once of the Sandisk mobilemate SD readers on BF for $4.95. Got my "ready for pickup" email and went in, only to find out that they were sold out. They tried to force me to cancel the order, but I simply asked when they'd be getting another shipment of these (canceling loses the BF price - regular was $19.95). They didn't know so I came home and signed up for an email alert when it was back in stock (pickup order is held for 14 days). Long story short, it came back in stock 3 days later...
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