Does anybody know if Amazon.com has a separate return policy for Prime members? I wish to return something and I got free 2-day shipping. It seems like they will charge $7 return shipping because it was not their fault (it is not..this is buyer's remorse).
Is this still applicable if you have Prime or do we also have free return shipping?
I did look on Amazon.com but could not find anything.
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posted: Jan. 21, 2008 @ 8:58a
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posted: Jan. 21, 2008 @ 10:31a
upon further inspection of the item, did you not notice any possible defects? And wouldn't it be unfortunate if you needed it immediately and had to purchase the item at a local B&M store today?
Senior Member - JayK
posted: Jan. 21, 2008 @ 11:47a
Prime members do not have a separate return policy, if the problem was not at Amazon's end you must pay for return shipping.
FYI, if you put in a reason for return that you are not satisfied with the quality of the product, Amazon considers that their fault. I returned a book last month that I wasn't happy with, fully expecting to pay return shipping, but Amazon picked up the tab on it, possibly because it was media mail.
Senior Member - 3K
posted: Jan. 21, 2008 @ 3:18p
jayK said: I returned a book last month that I wasn't happy with, fully expecting to pay return shipping, but Amazon picked up the tab on it, possibly because it was media mail.
How much of the book did you read before you decided you weren't happy with it?
Senior Member - JayK
posted: Jan. 21, 2008 @ 3:59p
JamesTKirk said: jayK said: I returned a book last month that I wasn't happy with, fully expecting to pay return shipping, but Amazon picked up the tab on it, possibly because it was media mail.
How much of the book did you read before you decided you weren't happy with it?It was a cookbook (for my wife actually), and the recipes in the book were so simplistic we decided it wasn't worth it to keep it. Normally we do the "look inside the book" thing first, but this specific book didn't have that option available...now we know why.
posted: Jan. 23, 2008 @ 11:17a
I returned a pair of gloves that didn't fit me and got a full refund. It said on the RMA slip I printed out that I should be expected to be charged for return shipping, but I wasn't charged. I do have Prime, but I'm not sure if I just got lucky or what, since it was the first time I returned something to Amazon.
posted: Jan. 23, 2008 @ 7:56p
the best way to do it is to always choose damaged or defective--this assures you a full refund with no ship cost deduction--I know, my sister works there.
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