Did anybody receive rebates from AvLab? Their website is AvLabProducts.com and they sell consumer electronic/computer stuff. Back in Dec 07 I purchased few items on Buy.com with AvLab rebates. I have submitted two rebates and they have been given me the runaround ever since. First they said it will be mailed next month, then next month, and so on. Now they don't respond to emails and whenever I called their rebate customer service (626-581-9038) I get transferred to a voicemail. Amazingly they still sell stuff on Buy.com. Called Buy.com and that doesn't seem to help. I will be filing with bbb.org and Attorney General and see what happens. I did a whois search on the site and this is below is what I found. Beware of AvLabProducts.com and stay away from them.
Registrant: mge company
18235 Valley Blvd. City of Industry, California 91744 United States
Registered through: GoDaddy.com, Inc. (http://www.GoDaddy.com) Domain Name: AVLABPRODUCTS.COM Created on: 26-Sep-07 Expires on: 26-Sep-08 Last Updated on: 26-Sep-07
Administrative Contact: Huang, Edward hilda@mgecompany.com mge company 18235 Valley Blvd. City of Industry, California 91744 United States (626) 581-9887 Fax -- (626) 581-2253
Technical Contact: Huang, Edward hilda@mgecompany.com mge company 18235 Valley Blvd. City of Industry, California 91744 United States (626) 581-9887 Fax -- (626) 581-2253
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I had same issue with this company. They don't seem to honor their rebate promise. I got this email from them. The rebate was suppose to be paid almost six month ago. IT was for rebate of $50 . Any idea how we an get this guys to honor their rebate promise
I'm having the same issue. I've been emailing them once a month. The person, whom I'm dealing with is James Ariza, is quite responsive and does respond, but all of his responses is that they are behind and to wait. I don't know how long they expect us to wait. I've waited for 3/4 of a year. I'm considering filing a BBB, but looking at BBB report, I don't think it will help. Maybe I should file one against Buy.com since they are enabling them to defraud their customer.
I would suggest you log a ticket with Buy.com I had already did so and i think if enough people complains to Buy.com, they might take some action. Buy.com did sent me an email stating they are looking into this issue. Meanwhile person known as James Ariza from avlab sent me an email checks have been scheduled to be mailed out on July 25th. Allow up to a week for delivery. I find it hard to believe they honor their rebates so, will wait until end of july to see if they really sent me a check or not. If they don't honor the rebates may me we can all bring them to court to honor their rebate
It has been 7 months and I still have not received their rebates. When I sent them emails, they kept sending email back with same response like "behind in sending out rebates", "we will send you check next month", same thing over and over. When I called they transferred me to a voicemail. They are defrauding you and me and Buy.com still allows them to sell their products. I called Buy.com and they are saying things like "your email has been escalated to corporate", "we will investigate", etc. It has been 7 months and neither has done anything. AVLab knows well that Buy.com will do nothing (they probably read this thread and laughed about us suckers). I filed the complaint on bbb.org with both companies and of course, AVlab did not respond and Buy.com said that they are not responsible for other companies' rebates. Buy.com is very sleezy when it comes to customer service and they are part of the problem. AVlab only has a PO box as their address. They scammed us with their rebates and continue to do so with impunity. Our only way to fight back is spread their misdeeds to the public. Good luck to all.
Update: I submitted a complaint from to the Attorney General in CA about the company and in about 2 weeks the A.G. sent me the update letter with the company stating that they had sent me a check. Two days later I receive my $120 rebate check from them. After 9 months, I finally got my rebate. Buy.com and bbb.org did not do squat...if you feel that the company is cheating on you with the rebate, go straight to the attorney general!
I did get a reply from Avlab stating that my check will be sent out on 8/15/08 and to give it a week for delivery. I guess it was a lie. I will wait for another week, and if not, I will file a complaint with the AG.
------------- After a couple more emails, I did receive my rebate. Here's my take on avlab, the product itself is fine; however the rebate process is unbearable. I will only buy from them if there is NO rebate. For those planning to buy Avlab product with rebate, beware of the hoops you will have to jump through to get your rebates.
Sigh, after reading this thread. I am waiting for a rebate I mailed around 4 1/2 months ago. I've emailed three or four times, and keep getting the runaround, "Due to staff shortages, we are running behind. Please give us another 2-3 weeks" is the standard response.
Thankfully, my rebate is "only" $20, but I don't give up easily. Looks like I've got a fight on my hands to get my rebate.
Yeah, this place really seems like a cut-rate outfit. I sent them one more email inquiry:
I have been patiently waiting for AV Labs to make good on this rebate, and you have not done your part. As you must be aware, there are many reports on various online forums noting the long delays and failures to respond to rebate matters by AV Labs.
If I do not receive a reaonable response by this Friday, 10/17, as to when I will be receiving my overdue rebate, my next steps will be to file complaints with the BBB and the California State's Attorney General.
and here was the reply:
This rebate most likely will not appear in our systems for about another 2-3 weeks. You’ll want to check down the line for an up to date status.
Yet again with the "wait another 2-3 weeks" nonsense. Enough already. CA AG's office, here I come.
Thanks guys. I am on the same boat. Let me see how long is it going to take me to get my rebate (I submitted "only" about 12 weeks ago). Thanks for the updated phone number.
Thanks guys. I am on the same boat. Let me see how long is it going to take me to get my rebate (I submitted "only" about 12 weeks ago). Thanks for the updated phone number.
I think i will also be victim of this sucking guys.. I have sent my rbate near @ 16 weeks ago but no reply.Can you please let me know about timing of Their rebate department?
I drove over to the address mentioned 18235 Valley Blvd., City of Industry CA and there is a different company called Chinda Toys there. Looks like AV Lab Products is a complete fraud. I happened to talk to someone in www.buy.com and they claimed first that there was no MIR associated with my product, but after I sent them a copy of my MIR, now someone from Fujitronics is handling my case and she said that my MIR form is missing. So I had to send it to them again.
My rebate is now 18 weeks old and have called and e-mailed numerous times with no results! I am going to file a complaint with the BBB and am going to contact Buy.com but probably will never see the rebate!
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