Buy.com sold me the PhotoPlus X2 Digital Studio software with a full rebate of the purchase price of $68.00 two weeks ago. My rebate was rejected due to invalid UPC #. Rebate company said my UPC ended in three different numbers than what I submitted. I believe Buy misrepresented the offer as they sold a "Mini Box" whereas the rebate form mentions nothing about a mini box. Now to start fighting with Buy.com. Yuck!
Looks like everything has been straightened out. "Your rebate is valid and is scheduled for final processing."
I think that at the moment all of these will be rejected. I am communicating with the manufacturer to try to change the UPC # that the rebate company has on file. I don't believe that Buy.com will be of any help since it is a manufacturers rebate.
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
So, Elric, have you called Parago to straighten it out?
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
So, Elric, have you called Parago to straighten it out?
Guess I won't have to call. Just checked my status.
Rebate: $68.00 Check Rebate Information For: Promotion: $68 Mail in Rebate with Purchase of Serif PhotoPlus X2 Digital Studio at Buy.com Submission Type: MAIL-IN Date Received: 07-22-2008 Status Detail: Your rebate is valid and is scheduled for final processing.
bill1965
Member
posted: Jul. 25, 2008 @ 12:36p
Do you get any response from manufacturer about invalid UPC number issue?
I got an email from Buy.com, but my rebate is still invalid, hasn't been changed
Thank you for contacting Buy.com regarding order #XXXXXXX.
We regret to learn about the difficulties you have experienced with this rebate. In our attempt to assist you in this matter, we have escalated your concern to our Rebates Department for review. You will receive a response from the Rebates Department when a resolution is determined.
Thank you for your patience and understanding in this matter
mlf50 said: Elric428 said: Looks like another buy.con disaster in the making...
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
bill1965 said: Do you get any response from manufacturer about invalid UPC number issue?
I got an email from Buy.com, but my rebate is still invalid, hasn't been changed
Thank you for contacting Buy.com regarding order #XXXXXXX.
We regret to learn about the difficulties you have experienced with this rebate. In our attempt to assist you in this matter, we have escalated your concern to our Rebates Department for review. You will receive a response from the Rebates Department when a resolution is determined.
Thank you for your patience and understanding in this matter
mlf50 said: Elric428 said: Looks like another buy.con disaster in the making...
I suggest you call the Parago escalation desk at 877-681-2362 and explain the problem. Tell them the rebate is exclusive to Buy.com, that the picture of the software box on the rebate form exactly matches the item you received, and that the rebate form does not specify a specific UPC number and that the UPC code on the box was a sticker (perhaps covering the UPC code they are looking for). I have found this number to be very helpful.
That's a good idea, thanks. But I can tell you that the UPC on the box was NOT a sticker in this case. It is the original UPC code. Serif, the manufacturer, has been very communicative so far and I am waiting for a response from a manager there.
I suggest you call Parago directly. I believe they have the corrected UPC code number in their system.
bill1965
Member
posted: Jul. 25, 2008 @ 1:56p
I called Parago 1-888-213-9916, my $68 rebate is valid now, thanks mlf50
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