Trust rebate status/tracking info??

OFFER REDEMPTION FORM
INTERNET CUSTOMERS ONLY
Web Only: Save $30 on wireless laser mouse
Program ID: 15206
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Please completely fill out the form below and make a copy for your
records.
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QUALIFYING MODELS:
Mail-in Offer on Purchase of:
TRT 15206T Qty: 1 Offer Amount: $30.00
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Please see your sales associate regarding qualifying models or for
additional information.
Qualifying items must have been purchased between
7/6/2008 and 7/19/2008
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HOW TO SUBMIT FOR THIS OFFER:

Please send in the following items:

* This form in its entirety.
* The Original UPC barcodes from the product packaging.
* A Legible Copy of the Circuit City sales receipt or confirmation e-mail from CircuitCity.com.
* See our website information below for details.

The above listed items must have been purchased during the listed
sales dates. Forms postmarked later than 8/19/2008 are ineligible.
By submitting this form, you certify that the above items are for
personal use only and not for resale. Allow 10 weeks from postmark
date for processing of your rebate or other promotional offer. This
offer is valid for customer name on sales receipt only. Circuit City
and its associated companies are not responsible for lost or misdirected
mail. This form and sales receipt will not be returned.

Rebate checks are void if not cashed within 90 days of issuance and
cannot be re-issued.

Offer void where prohibited or restricted by law. Fraudulent
submission of multiple requests may result in prosecution under
applicable law. Circuit City and its associated companies reserve the
right to audit any claims, to request additional information regarding
this claim and to nullify any claims which cannot be substantiated.
Please see your sales associate regarding qualifying models or for
additional information. Products for which rebate or promotional offer
is claimed may not be returned.

Advertised rebate amount assumes payment of Circuit City's before-rebate
advertised price. Circuit City reserves the right to reduce the fulfilled
rebate amount based on price adjustments and/or price matches made on
qualifying items.

- Offer valid in USA only.

Additional Terms and Conditions for promotional Incentive Check Offers
Sponsored by Circuit City (Excludes all Manufacturer Rebates):
If your submission has a timely postmark but you have not provided all
required documentation, Circuit City will allow you 6 months from the
postmark date to remedy any deficiencies to Circuit City's satisfaction.
If you do so, Circuit City shall then mail you a promotional incentive
offer check within 8 weeks.

In order to accept this offer, you must cash the promotional incentive
offer check within ninety (90) days of check issuance. If you do not
cash the check within this time period, you shall be deemed to have
rejected this offer, making it void. Circuit City is not responsible
for any lost or misdirected checks. By submitting this form, you
acknowledge and agree to these conditions of acceptance and that any
disputes arising from or relating to this offer will be governed by
Virginia law without regard to its choice of law rules.

Limit 1 rebate(s) or other promotional offer(s)
per product type
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CUSTOMER INFORMATION:

P.O. Boxes cannot be accepted as a valid address.
Please verify name, address, and phone number below.
Name:___________________________________________________
Address:________________________________________________
City_____________________State:_________Zip Code:_______
Home Phone:_____________________________________________
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MAIL THIS FORM IN ITS ENTIRETY TO:
Trust Rebate - 15206
PO Box 1853
Livingston, NJ 07039-0000
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For more information about this offer, please visit our website.
support@lhbrands.vom
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If you have questions about your offer, please call
866-531-3551
Business hours may vary.
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You will notice that their website address is not mentioned and that their email is purposely misspelled. This is directly from the rebate form.

I called for my ratshock rebate as well. I was told I am in the system and check will b mailed. for the CC thing they said it will be mailed after Oct first week.
If I do not receive anything by then they asked me to contact.
it looked like a home rebate processing.

I had the same problem, until I realized that maybe the coupon was wrong. I e-mailed support@lhbrands.COM instead of .VOM and it worked. I guess Circuit posted the coupon wrong.

Also, I received my rebate last week. I guess they're a little slow, but $20 is $20, I'm glad I got it. Thanks Fatwallet!

I'm in the same boat, but I don't feel like calling or emailing them. I might give them another week before I start inquiring. It's good to hear that some of you did indeed get your rebate.

I have same issue with Trust rebate. Had purchased the laser mouse from Circuit City in July and immediately sent all the rebate documents. Haven't heard/received anything till now.

I purchased my mouse from Radio Shak.com with in-store pickup.
I submitted 2 receipts and after my 13 weeks I also e-mailed about my rebate.
I got a reply from "matt@1hbrands.co".
I resubmitted another receipt and got the same e-mail from " matt ".
Waiting for over 1 week now.

slingster said: After emailing about the rebate (which is 15 weeks overdue as of now), below is their response (lhbrands.com, which is Lighthouse Brands, who is the distributor of Trust products from trust.com). They claimed that the UPC was incomplete but I know that is BS. I kept all copies and it certainly is not what they claimed. I will give them another week then on with the complaints to the AG. When do these companies, usually through Buy.com, realize that they can't screw consumers, especially in this hard economic time.


Subject: RE: Have not received my rebates after 13 weeks
Date: Thu, 2 Oct 2008 10:05:39 -0400
From: matt@lhbrands.com
To: ****@hotmail.com
It seems that we received your rebate submission; however, it was initially invalid as the UPC code was incomplete. I understand your frustration, however, and have submitted your rebate to the processing queue. Please accept my apologies in the delay, however as we are making an exception here, please be patient and your rebate should arrive in 2-3 weeks.
Regards,
Matthew David
Trust Rebate Services
Product Inquiry Manager
1866-531-3551
matt@lhbrands.com

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From: **** [mailto:****@hotmail.com]
Sent: Wednesday, October 01, 2008 7:18 PM
To: support
Subject: Have not received my rebates after 13 weeks
In 6/30/08, I sent in a $10 rebate for the Trust MI-7700 Mouse purchased from Buy.com but I still have not received the rebate check. This is for rebate # 15206. It has been 13 weeks. I would like to know when I will receive it before I submit a complaint to my credit card company, Buy.com, bbb.org, and the attorney general.

I finally got the check after I emailed the company (link can be found at trust.com) and got a response from them the next day. I was more upset at Matt lying about when I receive the check than waiting 17 weeks for the check. Just be honest and I can deal with that.

I called in September for a rebate from June and was told that they received the rebate and I should get it in 2-3 weeks. Forgot about it till recently and called them again. They now have a recording saying "due to substantial call volume, we are no longer accept voice mail inquires...please email..." I e-mailed them yesterday, and no response. After reading this thread, I doubt that I will get the money.

I am following for the rebate for last three months, one month before I used to get quick email response to my query but not now. For last two weeks there is no response. Will try to call RadioShack.com and let us see if I could get my check back.

I just got this back from the BBB:

Business Name: Lighthouse Brands/Trust Inc

BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

With any complaint, you have the option of pursuing the matter legally.

To pursue your complaint, please contact: Essex County Division of Consumer Srvcs., 50 South Clinton Street, 3rd Floor, East Orange, NJ, 07018, phone:9733958350

I am in the same boat as others in this thread...Brought trust mouse from RadioShack...Initially that Matt guy used to respond immediately and promise to send the rebate...and now, he is not even replying

shan11 said: submitted a bbb complaint. lets see what happensI'll tell you what will happen. After a few weeks (if that long), you'll get back a note stating that they've tried to contact them without success, and they're closing the case, just like the post above (and mine). Trust/LH has gone from an 'A' or 'B' rating to an 'F'. This is one the few rebates that it looks like I'll get beat out of. Actually, I had Circuit City ready to pay me off (they couldn't get a reply out of Trust either), but they went down taking my $20 with them. Write this one off as a loss.

contacted trust.com as well...got a response that they are not responsible and it is LH Brands...I am giving up on this rebate, but thought that atleast will file a BBB complaint to get lhbrands a bad rating

We shall file a complaint through New Jersey Of the Attorney General:
http://www.njconsumeraffairs.gov/ocp/ocpform.htm

If we have enough people to complain, we maybe bring lawsuits again this company.

Also, part of the reason for filing complaints is for documentation. You might not get your $20, but at least the information that you (and many others) got ripped off is documented, bringing some semblance of accountability. So in the future if someone is considering buying a Trust product or getting a rebate from LHBrands, there will be a record of problems faced by consumers dealing with those entities.

Currently 20 BBB complaints, but 3 in which the company resolved the complaints. Wait, did three people actually receive checks?

slingster said: I finally got the check after I emailed the company (link can be found at trust.com) and got a response from them the next day. I was more upset at Matt lying about when I receive the check than waiting 17 weeks for the check. Just be honest and I can deal with that.

What link did you use to contact Trust? I have contacted them a couple times, but no check from them.

I am totally desperate. I choose to give up now.

You can try contacting Trust International I guess, but they haven't been very helpful to me.

They don't seem to know what's going on and don't follow up on inquiries. From the posts above, it seems that they've also repeatedly denied any responsibility for the rebate.

You can try complaining to them, but since Lighthouse Brands is already out of business, I'm not sure how much good that would do.

Here's a list of contacts I've accumulated and my experience with each one. I haven't had much luck, but you are welcome to try.

Lighthouse Brands (out of business):

Phone: +1-973-994-1776 (no Reply)
General Email: support@lhbrands.com (no Reply)

Matt David, Product Inquiry Manager (no Reply)
matt@lhbrands.com

Jared Ringel, Principal (no Reply)
jared@lhbrands.com

Perry Dubinsky. President (2/22/09 informed me that Lighthouse went out of business)
perry@lhbrands.com

Trust international:

Can contact via Trust International Website. Search for the product you own and click on contact helpdesk for that product. I've had most luck getting replies via this form, but they don't follow up to inquiries.

General email: support@trust.com (no reply)
Main Office Phone: +31-78-6549999 (have not tried)

Michel Perridon, CEO (no Reply)
Michel.Perridon@trust.com

Juliana Barata, CSR (only CSR who signed her name on the reply. Couldn't help, just gave me contact info for lighthouse which I already had.)
Juliana.Barata@trust.com

Ceriel Ostermann, Business Development Account Manager (got contact from slickdeals, doesn't know whats going on, can't help)
ceriel.ostermann@trust.com

I consider the matter closed since Lighthouse, the rebate processor, went out of business. The situation is similar to the lost rebates with the bankrupt Continental Promotion Group. I don't think that there's really anything you can do at this point, except to just be glad that the rebate was only for 20-30 dollars (30 in my case).