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OFFER REDEMPTION FORM INTERNET CUSTOMERS ONLY Web Only: Save $30 on wireless laser mouse Program ID: 15206 ---------------------------------------------------------------- Please completely fill out the form below and make a copy for your records. ---------------------------------------------------------------- QUALIFYING MODELS: Mail-in Offer on Purchase of: TRT 15206T Qty: 1 Offer Amount: $30.00 ---------------------------------------------------------------- Please see your sales associate regarding qualifying models or for additional information. Qualifying items must have been purchased between 7/6/2008 and 7/19/2008 ---------------------------------------------------------------- HOW TO SUBMIT FOR THIS OFFER:
Please send in the following items:
* This form in its entirety. * The Original UPC barcodes from the product packaging. * A Legible Copy of the Circuit City sales receipt or confirmation e-mail from CircuitCity.com. * See our website information below for details.
The above listed items must have been purchased during the listed sales dates. Forms postmarked later than 8/19/2008 are ineligible. By submitting this form, you certify that the above items are for personal use only and not for resale. Allow 10 weeks from postmark date for processing of your rebate or other promotional offer. This offer is valid for customer name on sales receipt only. Circuit City and its associated companies are not responsible for lost or misdirected mail. This form and sales receipt will not be returned.
Rebate checks are void if not cashed within 90 days of issuance and cannot be re-issued.
Offer void where prohibited or restricted by law. Fraudulent submission of multiple requests may result in prosecution under applicable law. Circuit City and its associated companies reserve the right to audit any claims, to request additional information regarding this claim and to nullify any claims which cannot be substantiated. Please see your sales associate regarding qualifying models or for additional information. Products for which rebate or promotional offer is claimed may not be returned.
Advertised rebate amount assumes payment of Circuit City's before-rebate advertised price. Circuit City reserves the right to reduce the fulfilled rebate amount based on price adjustments and/or price matches made on qualifying items.
- Offer valid in USA only.
Additional Terms and Conditions for promotional Incentive Check Offers Sponsored by Circuit City (Excludes all Manufacturer Rebates): If your submission has a timely postmark but you have not provided all required documentation, Circuit City will allow you 6 months from the postmark date to remedy any deficiencies to Circuit City's satisfaction. If you do so, Circuit City shall then mail you a promotional incentive offer check within 8 weeks.
In order to accept this offer, you must cash the promotional incentive offer check within ninety (90) days of check issuance. If you do not cash the check within this time period, you shall be deemed to have rejected this offer, making it void. Circuit City is not responsible for any lost or misdirected checks. By submitting this form, you acknowledge and agree to these conditions of acceptance and that any disputes arising from or relating to this offer will be governed by Virginia law without regard to its choice of law rules.
Limit 1 rebate(s) or other promotional offer(s) per product type ---------------------------------------------------------------- CUSTOMER INFORMATION:
P.O. Boxes cannot be accepted as a valid address. Please verify name, address, and phone number below. Name:___________________________________________________ Address:________________________________________________ City_____________________State:_________Zip Code:_______ Home Phone:_____________________________________________ ---------------------------------------------------------------- MAIL THIS FORM IN ITS ENTIRETY TO: Trust Rebate - 15206 PO Box 1853 Livingston, NJ 07039-0000 ---------------------------------------------------------------- For more information about this offer, please visit our website. support@lhbrands.vom ---------------------------------------------------------------- If you have questions about your offer, please call 866-531-3551 Business hours may vary. ----------------------------------------------------------------
You will notice that their website address is not mentioned and that their email is purposely misspelled. This is directly from the rebate form.
I emailed them to check on my rebate status after approximately eight weeks and received this response:
We have received your rebate request, and it is currently being processed. At this point, I do not have more information for you, as it is currently in the review process. Please check back in 2-3 weeks for more information.
I called for my ratshock rebate as well. I was told I am in the system and check will b mailed. for the CC thing they said it will be mailed after Oct first week. If I do not receive anything by then they asked me to contact. it looked like a home rebate processing.
I had the same problem, until I realized that maybe the coupon was wrong. I e-mailed support@lhbrands.COM instead of .VOM and it worked. I guess Circuit posted the coupon wrong.
Also, I received my rebate last week. I guess they're a little slow, but $20 is $20, I'm glad I got it. Thanks Fatwallet!
I also bought this Trust laser mouse with $30=00 rebate. I already sent rebate form 10 weeks ago but no reply from them. I have already called several times and left message but no reply. I don't know what I should do now. Any advise.I think they are cheater or totally fraud
I'm in the same boat, but I don't feel like calling or emailing them. I might give them another week before I start inquiring. It's good to hear that some of you did indeed get your rebate.
I have same issue with Trust rebate. Had purchased the laser mouse from Circuit City in July and immediately sent all the rebate documents. Haven't heard/received anything till now.
After emailing about the rebate (which is 15 weeks overdue as of now), below is their response (lhbrands.com, which is Lighthouse Brands, who is the distributor of Trust products from trust.com). They claimed that the UPC was incomplete but I know that is BS. I kept all copies and it certainly is not what they claimed. I will give them another week then on with the complaints to the AG. When do these companies, usually through Buy.com, realize that they can't screw consumers, especially in this hard economic time.
Subject: RE: Have not received my rebates after 13 weeks Date: Thu, 2 Oct 2008 10:05:39 -0400 From: matt@lhbrands.com To: ****@hotmail.com It seems that we received your rebate submission; however, it was initially invalid as the UPC code was incomplete. I understand your frustration, however, and have submitted your rebate to the processing queue. Please accept my apologies in the delay, however as we are making an exception here, please be patient and your rebate should arrive in 2-3 weeks. Regards, Matthew David Trust Rebate Services Product Inquiry Manager 1866-531-3551 matt@lhbrands.com
From: **** [mailto:****@hotmail.com] Sent: Wednesday, October 01, 2008 7:18 PM To: support Subject: Have not received my rebates after 13 weeks In 6/30/08, I sent in a $10 rebate for the Trust MI-7700 Mouse purchased from Buy.com but I still have not received the rebate check. This is for rebate # 15206. It has been 13 weeks. I would like to know when I will receive it before I submit a complaint to my credit card company, Buy.com, bbb.org, and the attorney general.
I purchased my mouse from Radio Shak.com with in-store pickup. I submitted 2 receipts and after my 13 weeks I also e-mailed about my rebate. I got a reply from "matt@1hbrands.co". I resubmitted another receipt and got the same e-mail from " matt ". Waiting for over 1 week now.
slingster said:After emailing about the rebate (which is 15 weeks overdue as of now), below is their response (lhbrands.com, which is Lighthouse Brands, who is the distributor of Trust products from trust.com). They claimed that the UPC was incomplete but I know that is BS. I kept all copies and it certainly is not what they claimed. I will give them another week then on with the complaints to the AG. When do these companies, usually through Buy.com, realize that they can't screw consumers, especially in this hard economic time.
Subject: RE: Have not received my rebates after 13 weeks Date: Thu, 2 Oct 2008 10:05:39 -0400 From: matt@lhbrands.com To: ****@hotmail.com It seems that we received your rebate submission; however, it was initially invalid as the UPC code was incomplete. I understand your frustration, however, and have submitted your rebate to the processing queue. Please accept my apologies in the delay, however as we are making an exception here, please be patient and your rebate should arrive in 2-3 weeks. Regards, Matthew David Trust Rebate Services Product Inquiry Manager 1866-531-3551 matt@lhbrands.com
From: **** [mailto:****@hotmail.com] Sent: Wednesday, October 01, 2008 7:18 PM To: support Subject: Have not received my rebates after 13 weeks In 6/30/08, I sent in a $10 rebate for the Trust MI-7700 Mouse purchased from Buy.com but I still have not received the rebate check. This is for rebate # 15206. It has been 13 weeks. I would like to know when I will receive it before I submit a complaint to my credit card company, Buy.com, bbb.org, and the attorney general.
That Matt guy from the rebate center now said that because I did not submit all documents, which is a lie, my rebate has to be reprocessed and go back in queue. Four weeks ago he said I should receive it within 2-3 weeks...well...still no rebate check.
I looked on their website trust.com but found no information on the address of the company. Their domain trust.com shows that they are not in the US: Trust International BV Laan van Barcelona 600 Dordrecht, ZH 3317 DD
Their rebate center lhbrands.com yields the following: Lighthouse Brands ATTN: LHBRANDS.COM c/o Network Solutions P.O. Box 447 Herndon, VA. 20172-0447
Administrative Contact, Technical Contact: Lighthouse Brands be9sf65c9yr@networksolutionsprivateregistration.co m ATTN: LHBRANDS.COM c/o Network Solutions P.O. Box 447 Herndon, VA 20172-0447 570-708-8780
I will see if I can file a complaint to the Attorney General in VA. Click here to file. I will never buy any products from Trust again.
Message edited by: slingster on 2008-10-27 20:42:16 CDT
I finally got the check after I emailed the company (link can be found at trust.com) and got a response from them the next day. I was more upset at Matt lying about when I receive the check than waiting 17 weeks for the check. Just be honest and I can deal with that.
They denied my rebate, like they apparently do to everyone. I had to resubmit my receipt. It took months of waiting and many emails to that Matt David jerk before they finally mailed my check. This company won't send your money unless you hassle them, so have fun dealing with these crooks.
I called in September for a rebate from June and was told that they received the rebate and I should get it in 2-3 weeks. Forgot about it till recently and called them again. They now have a recording saying "due to substantial call volume, we are no longer accept voice mail inquires...please email..." I e-mailed them yesterday, and no response. After reading this thread, I doubt that I will get the money.
after numerous emails and promises to send the check (and phone calls before the number was shut down), I finally got my check today! Whahooo. didnt think that was ever going to happen. lesson learned, never trust "trust"
I am following for the rebate for last three months, one month before I used to get quick email response to my query but not now. For last two weeks there is no response. Will try to call RadioShack.com and let us see if I could get my check back.
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