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Amazon Dropping Post-Order Price Guarantee Effective Sept 1st Archived From: Deal Discussion

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SpinDizzy said:It's still there.

Umm, no, it's not.


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Some guys posting messages about buying Amazon.com HDTVs were commenting on the no post order price match that might go into effect 9-1-2008. After some other guy had gotten back a price match on a smaller item, he saw Amazon mention the policy in the reply email.

 

 

Amazon Gold Box Forum: No more post-order price matching!?!?

link to post from Amazon Gold Box Forum: No more post-order price matching!?!?

Initial post: Aug 30, 2008 1:48 AM PDT
sylar says:
After receiving a $2 refund for a purchase I made a few weeks ago Amazon sent me this message:

"Thank you for contacting us to take advantage of our Post-Order Price Guarantee. I've confirmed that we now offer a greater discount on "Tales of Vesperia" than at the time you placed your order.

Since your purchase shipped within the past 30 days, I've requested a refund of $2.00 to the original payment method used for your order.

This amount reflects the difference between the price you were originally charged for the item and the current price offered by Amazon.com. This refund should be processed in the next few days.

Only orders placed before September 1, 2008 are eligible for a price difference refund under the Post-Order Price Guarantee policy. As of September 1, 2008 we are no longer offering discounts if prices change on our website after you make a purchase."


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what gets me about this is that I just happened to notice the thread on the gold box forum. why is it they never email you in advance of policy changes of this type? now someone will buy something, the price will drop, and THEN they'll discover the "new policy" when they try to go for a refund!

one other thing. I went to the help area where you can contact Amazon via email for a refund. that item is gone from the pull down menu.


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Simplemines said:what gets me about this is that I just happened to notice the thread on the gold box forum. why is it they never email you in advance of policy changes of this type? now someone will buy something, the price will drop, and THEN they'll discover the "new policy" when they try to go for a refund!

one other thing. I went to the help area where you can contact Amazon via email for a refund. that item is gone from the pull down menu.

Cuz they want to get you and ban you... just like they did to me for no clear indication what did I do wrong


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That's interesting. I submitted for a pricematch yesterday and the email I got yesterday afternoon from Amazon simply said the following (nothing about discontinuing the pricematching):

Hello from Amazon.com.

We're writing to confirm that we have processed your refund for USD
4.00 for the above-referenced order.

For more information on how we calculate refunds, please visit our
web site at http://www.Amazon.com/refunds

We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:

http://www.Amazon.com/gp/help/contact-us/returns-and-refunds.html

Thank you for shopping at Amazon.com.

-------------------------------------------------------------
Amazon.com
Earth's Biggest Selection
http://www.Amazon.com/

So I wonder why I wasn't told the same thing about the pricematch policy going away?


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I e-mailed them about this rumor and have been confirmed by their csr's. However, we still have 30 days to return the item. Unless they elminate that portion of it, I'll just rebuy at their new lower price, request a RMA and return previous item or return new item using old receipt from higher purchased price. Amazon will end up absorbing the costs of shipping for both items and absorbs the costs of the return shipping and or the handling of the return. So why worry? And yes, they may terminate your account if you make too many returns, but you can always create a new account. Unless they decide to ban your home address.


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SleepingDragon said:I e-mailed them about this rumor and have been confirmed by their csr's. However, we still have 30 days to return the item. Unless they elminate that portion of it, I'll just rebuy at their new lower price, request a RMA and return previous item or return new item using old receipt from higher purchased price. Amazon will end up absorbing the costs of shipping for both items and absorbs the costs of the return shipping and or the handling of the return. So why worry? And yes, they may terminate your account if you make too many returns, but you can always create a new account. Unless they decide to ban your home address.than you can move to a better home, but how do you make them to pay the shipping?


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SleepingDragon said:I e-mailed them about this rumor and have been confirmed by their csr's. However, we still have 30 days to return the item. Unless they elminate that portion of it, I'll just rebuy at their new lower price, request a RMA and return previous item or return new item using old receipt from higher purchased price. Amazon will end up absorbing the costs of shipping for both items and absorbs the costs of the return shipping and or the handling of the return. So why worry? And yes, they may terminate your account if you make too many returns, but you can always create a new account. Unless they decide to ban your home address.

A) You pay return shipping on items that are not defective or wrong item
B) Doing this more than a few times will surely get your account flagged
C) Amazon has a sophisticated automated anti-fraud system that flags any account that is banned through mailing/billing address, phone, cc, and email. Anyone who shares the same account properties will have their orders cancelled and accounts deleted.


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wait i don't understand?!

who and why are they blacklisting customers?


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gjee1014 said:wait i don't understand?!

who and why are they blacklisting customers?

They've been blacklisting people for years for numerous offenses, most notably for excessive returns and/or coupon abuse. However, the past few days many people have received notice of being banned, a far larger disproportionate amount than I've seen before.


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SleepingDragon said:I e-mailed them about this rumor and have been confirmed by their csr's. However, we still have 30 days to return the item. Unless they elminate that portion of it, I'll just rebuy at their new lower price, request a RMA and return previous item or return new item using old receipt from higher purchased price. Amazon will end up absorbing the costs of shipping for both items and absorbs the costs of the return shipping and or the handling of the return. So why worry? And yes, they may terminate your account if you make too many returns, but you can always create a new account. Unless they decide to ban your home address.

which is exactly what they will do...like every other business that you abuse the return policy for..its fair


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Well, here's the 9/1 version...Pre-Order Price Guarantee


Amazon.com's price for not-yet-released items sometimes changes between the time the item is listed for sale and the time it is released and shipped. Whenever you pre-order a book, CD, video, DVD, video game, or software item, the price we charge when we ship it to you will be the lowest price offered by Amazon.com between the time you place your order and the release date. The order summary in Your Account will reflect the lowest price within 24 hours of the price change.

Please note that our Pre-Order Price Guarantee applies only to items sold by Amazon.com, and not to items (or prices) offered by other sellers on our site.

If your order enters the shipping process before the release date and the price is lowered on the release date, we will automatically refund your credit card for the difference between the price you were charged and the release-date price. If you did not use a credit card to pay for your order, please contact customer service through the Contact Us box on the right side of any Help page.

Price Matching

Amazon.com does not price-match with other retailers (including those who sell their items on our Web site). We do, however, consistently work toward maintaining competitive prices on everything we carry.

Please note that in some cases our Web site offers lower prices via the used and new offerings available from Amazon Marketplace or Merchant sellers. For more information, please read our Marketplace Help section.


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I used that post-purchase price guarantee all the time. This is really disappointing. However, I'm glad to have been alerted to this by FW.


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I was ready to pull the trigger yesterday on a purchase of 2 items totalling about $50.
Knowing about this new policy, I gambled and wanted to wait until today to buy and hope
that MAYBE the price would have went down.

Well today they both went UP in price about $20 total, so as you guessed I didn't buy either item
and won't until if and when they come back down to 8-31-08 prices.

I have had many great experiences with Amazon over the years and have no complaints. I know
losing a $50 purchase yesterday won't make them blink an eye and they can have whatever policy
they choose to, but for now they lost a sale.


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thanks for the heads up OP. Green.

I don't know why this is getting red.


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this is a great info. post - RED - ? - NUTS - !


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this is a great info. post - RED - ? - NUTS - !


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cxy007 said:Yea, I am going to get more red than any other thread. Being the poor messenger.No, it's not because you're the messenger, it's because you posted it in Hot Deals, totally disregarding the BOLD print about how HD is only for posting of deals, even after being here 4 years.


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Wow! this is disappointing! Thankfully I purchased my LCD prior to Sept 1 and got over $200 in price match. Doubt I'll get additional refund even the price goes down again since their seem to be flagging accts.


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Thanks for the info. I will do my best not to buy from them since this is happenin, who knows what they'll do next. Thanks again.


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