I purchased an HP laptop 3 mos ago via live CashBack, and earned ~$33.xx CashBack. Recently when I checked in to the account, to my surprise the balance became $0. Per live website the $33.xx Cash Back was canceled due to "product was returned". There was also an email from them saying that the vendor reported to them that the product was returned and therefore they canceled my CashBack - but I never returned that laptop! In fact I was pretty happy with that laptop and never even contacted HP after I received it. As a side evidence, the order status on HP website is still "shipped". I emailed live CashBack and requested an investigation. They asked for the order confirmation and I forwarded it to them. Then in two hours they emailed me back saying the my purchase was not qualified for the CashBack due to HP's promotion ($300 off $999+) applied in my purchase and refused any further investigation.

To me this is a SCAM. If you canceled a CashBack because "product was returned" and the product was never returned, that itself justified an investigation. The fact that they only looked at the order confirmation and judged it disqualified for CashBack and refused any further investigation, to me, contradicts with their reason of CashBack cancellation. Their customer service is unprofessional. I am learning my lesson and will stay with fatwallet and never shop via the live site again.

Anyone who couldn't immediately see that it was a scam is slow in the head.

Jessie6 said:I emailed live CashBack and requested an investigation. They asked for the order confirmation and I forwarded it to them. Then in two hours they emailed me back saying the my purchase was not qualified for the CashBack due to HP's promotion ($300 off $999+) applied in my purchase and refused any further investigation.

You can see why you didn't get CashBack here. Section 17 item G. You will not earn CashBack rewards on purchases where (g) you also use a separate discount or coupon.

I think it is a scam... I created a new live.com account and accessed JR.com via the CashBack page having logged on with the new account. Now Microsoft says they don't have any record of the purchase. I just got robbed of $200+ of my money and I am really upset! This is the first I ever got robbed of my hard money on the Internet and Microsoft among all companies did it!

It's not a scam. I have received over $300 in cash from this. I had a similar situation with a sale being canceled because it was "returned". I emailed the Microsoft Live Search support people & they had me send them copies of the invoices & the FedEx tracking numbers. That was all it took. Within 2 days, the Cash Back appeared on my account again & a few weeks later, I requested a check & it was mailed. The amount that had been canceled was almost $200, so I was pretty ticked when it was taken off my account. But the support people were very helpful & all is well.

They have a great thing going with eBay now - you search for an item on live.com & then go to the eBay results & you get 30% back if you pay with PayPal. I'm going for it big time. If I wasn't a believer, I wouldn't be buying.

Good luck!

I jumped on this bandwagon late in the game, but have accumulated more than $200 in CashBack in eBay holiday purchases. It is hard to believe that Microsoft will stiff legitimate consumers, as it will open them and eBay to a class action lawsuit, and the blood sucking ambulance chasers I mean lawyers will line up to get in to their deep pockets. That said, those in the grey areas may ened up getting burned.

Like anything else - keep good records, be patient, persistent, business-like and respectful, and it will all work out in the end.

It is a scam! I made a purchase on eBay in June and requested money on 9/5/08, and today is 11/8/08 and I still haven't received my money. I have emailed and chatted with more than 15 agents as well as the manager of the CashBack customer support (Ron. E), but to my very disappointment, they keep asking me to wait and wait, saying that they have a lot of issues with CashBack. If that's true, then you can see the problem immediately -- why would there be a lot of issues?

In a separate instance, I made another purchase from B&H photos in Aug and requested my money on 10/14/08, but again nothing happens after that. I emailed customer support 5 times, but there's no response at all except the automatic ones.

xmt11 said:What's with all these new members with the same avatar posting two messages at a time saying it's a scam?

Bet you a nickel they originate from the same IP address!

Microsoft denied my CashBack saying "it appears that you have acquired the goods and services for resale or other business purposes."

This simply isn't true. Anyone who looks through my other CashBack items would see these items were for personal use. I've written them to ask for an explanation and they haven't responded and it's been a month. The item in question was a bookcase and it was delivered to my residence.

Does anyone have a phone number or some other email address except cashbk@microsoft.com and cashteam@microsoft.com?

Many thanks!

I was also hit with the "product returned, exchanged, or canceled‏" issue through Live.com CashBack. My purchase was on 8/31/08 and the "return" occurred on 10/2/08. MSFT claims that it is a computer issue. I have an open support ticket and they occasionally send me emails saying that they're working on it.

If anybody else has been hit with the product "returned, exchanged, or canceled' ‏issue, was it also on or around 10/2/08 that the return occurred?