Brickbat - My cards did the very same thing. The guy told me when I called that because they were replacement cards, it would not accept my phone number. I don't know where this pin # came from or why the phone number is no good, but he gave me a different pin number to use and yes, it worked to activate them. Call & ask them about that. I don't know if my pin would work for your activation, but it was 9420 and you could try it.

It is a pain in the butt - but hey, I just used 2 cards and got $50 bucks taken off my Shop n Save bill. Figure it's worth the hassle and the stamps in the long run cause I spend A LOT at the darn grocery store every week!!

I have also been sending receipts for Claim Your Gas and Claim Your Groceries to this company since January, and as of June 7, I haven't received a single card yet. I get confirmation emails every month stating that they processed my receipts and that i should get a card in 4-8 weeks, but I should have gotten 3 or 4 cards by now. I don't have my voucher code with me today at work so i will have to call that number tomorrow.

I see a couple people here posted that they had called the number in May, and they haven't checked in since to say if they finally got their cards or not.

I have been waiting since Febuary with nothing but email confirmations. Thanks for the phone numbers, I am goging to give them a call and contact the following if I don't get results:

State AG:
http://www.azag.gov/consumer/

The US postal service for mail fraud:
https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

Federal Internet Fraud complaint:
http://www.ic3.gov/default.aspx

And the BBB - for what it is worth:
http://central-northern-western-arizona.bbb.org/

If I feel so compelled I may sue the point of sale but not sure untill I call in. Maybe Codename47 has a generic approach to use against the vendor.

Wow! I received my March gift card today without calling them! And I activated without any PIN number this time. This is great! It is NOT a scam.

My other two cents: The return on the envelope does NOT say it's from Claim Your Groceries or Gas --- whatever. Mine says it is from BBZ Resource Management, Inc. and the only reason I recognized it is because of the Mesa, AZ on the return address looked familiar. And the envelope has a bright orange flap with a photo of a girl handing a credit card. I started opening all of my mail when I started this program and I'm glad I did, cause these are the types of things I usually throw away without opening.

I have researched writing to David Horowitz already but his website charges $65 to ask him a question. If you are a Costco member, you get a $5 rebate. With times as hard as they are, there is no way I can afford to pay $65 to ask someone a question!! That's insane. I'm certain Mr. Horowitz has heard of these rebate programs already and hopefully, will address them in a future issue of the Costco Connection. And as I stated when I first started writing on this forum last month, I would recommend that anyone who has waited more than 60 days for a gift card from claimyourgroceries.com or claimyourgas.com files a complaint with the Better Business Bureau. It seems to be the only way to get your cards. However, I refuse to go through this kind of major hassle again. It took four months to get the three cards we were owed. If our cards don't arrive regularly, I'm taking the furniture store and Mitsubishi to small claims court. This was not what was advertised when we made our purchase. The $500 of "free" groceries are only obtained after you spend at least $2,000 for food over the course of 20 months. IF you must spend money to get the "free groceries" then they are not FREE, are they? Even then, claimyourgroceries is now stating that each gift card can take up to 12 WEEKS to be received. That's 4 per year. The way I figure it, it will take them over FIVE YEARS to send all the cards and that must constitute some kind of fraudulent advertising. None of us bargained for this when we made our purchase. Now we all know better - never take one of these vouchers again - but I'll bet there are hundreds of thousands of people who fell for this same scam.

honeybear52 said:Even then, claimyourgroceries is now stating that each gift card can take up to 12 WEEKS to be received. That's 4 per year.No, it's 12 per year. They are saying that if you send in your receipts today, the gift card will arrive 12 weeks from now, which is consistent with the timeline posted on their web site. Those 12-week periods overlap.

As far as I know, it's the total amount on the receipt, including the tax. We just use our Costco receipts and those always total more than $100. If you don't want to take the chance that you would be breaking one of their "rules", just send in receipts that total $100 or more BEFORE taxes. You may risk getting rejected and then you lose that entire month's gift card - you can't re-submit. It's called jumping through hoops, I guess.

honeybear52 said:oh yeah - and in response to JayK, Mr. Senior Member, no one to my knowledge has received 12 gift cards in one year.That's probably because claimyourgroceries hasn't been operating for a full year yet.

It took 4 months for us to get our first card - so it kinda bugs me that some people (yourself included) keep bringing up the "claimyourgroceries website FAQs". They don't stick to even that timeline (8-12 weeks)- and they send emails stating a 4-8 week delivery time, which they also don't abide by.I agree that they don't stick to their original timeline, and there is a significant amount of consumer intervention necessary to get your gift card, but from what we've seen in this thread they do eventually deliver.

You must work for them or be affiliated with them OR you are not a frustrated program participant or you wouldn't be so quick to defend them.I have no affiliation with claimyourgroceries.com. You're correct that I'm not a program participant, but that's because I recognize that you can't get something for nothing without a significant hassle.

I've noticed on this website, FatWallet, that a lot of the "senior and cranky members" of the forums have nothing constructive to say - they write only to criticize those of us who make valid comments or are truly trying to answer someone's question.Sorry, but this is a public message board, and everyone is entitled to give their opinion. For your reference, someone giving an opinion that differs from yours is not necessarily criticism.

rachstone said:OK I called yesterday and now Customer Service is automated, so you can't talk to a real person, I have also e-mailed and nothing. The # I have is 480-786-5478, anyone have anything different or a suggestion I am about to give up.

No answer as well. I have complained to BBB (they currently have an F rating) and the AG of AZ consumerinfo@azag.gov today. I just contacted USPS for mail fraud and file the Federal internet fraud complaint (See the notes seciton under the OP). I urge everyone else to do the same - they generally need numbers of people to complain before they take action.

I sent mine in in May- we'll see!