Phone your bank card and explain it to them and for a fee of $10 or less (usually free if you are nice)they will remove the charge
They then chargeback to the scammer.
Ask that your bank not allow the charging to continue. They block the incoming charges.
You'll soon stop receiving the charges.
If you have just signed up call your bank now and stop it there.
Don't trust that the scammers will stop the billing. -- Being Original Post I happened upon a site while browsing the BBC4 for videos. So it's a worldwide scam. You may find it via another route.
It's a come on to get you into an expensive renewals that is not clear to me when I read it.
The deal works this way. You pay $1.97 and $0.97.
People have been burned badly when a charge over $80 showed up. My card for $5.00 was declined. Hum, wonder why.
I had a $5.00 Mastercard from a promo and tried to use it but it was declined. when I checked it's balance it was full. So $5.00 won't buy $3.00 worth of a deal online eh? It's too bad we can't limit the charge when we try to use a CC'd online.
Just beware. I'd buy it at the store if you want to try the 'special effect'
which is a "mom's story" on who to do it and it gives the url to get the "coupons" for the trials
ckr1958
New Member
posted: Jul. 3, 2009 @ 12:49p
Thank You for posting this warning!!!! I too opened my yahoo acct to see the same post above. Fortunately I thought to do some research before entering my CC info. Please keep posting to warn people and thank you again!!!
ckr1958
New Member
posted: Jul. 3, 2009 @ 12:50p
Thank You for posting this warning!!!! I too opened my yahoo acct to see the same post above. Fortunately I thought to do some research before entering my CC info. Please keep posting to warn people and thank you again!!!
This is precisely the reason I always use a virtual credit card number with my Bank of America visa. When you generate the number, you can establish the maximum amount that can be charged to it. After the charge goes through, the card won't work anymore. Plus, you can even go online and deactivate that virtual number anytime you wish. Discover card's virtual numbers are not like that at all. With theirs you can't specify a maximum amount and the merchant can use the number over and over again.
powellm
Member
posted: Jul. 4, 2009 @ 2:02p
These things have been around forever.... it's pretty simple learn to read the terms when the offer looks to good to be true. http://www.dentechwhitening.com/terms.html
I could post up tons of every other offers for weight loss products, get rich quick schemes, sleeping products and hair products that follow the same model. "Free trial" with a big re-bill coming shortly after.
MrMarkA
New Member
posted: Jul. 7, 2009 @ 3:23p
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2686 or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
MrMarkA
New Member
posted: Jul. 7, 2009 @ 3:24p
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2686 or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Neveragain2009
New Member
posted: Jul. 8, 2009 @ 11:26a
LOL there's a google add for this very thing below ! I sighed up and then read fine print. This wont happen again, and it's shady ripoff tactics like this, that will end up destroying the free web with regulations.
i also saw this on the very top of the msn homepage for the last two days. first one that i was duped was a similar mom story from janice powell ...it was saying the same story about combining both free trials, one from smilebrite the other from dazzle white with codes to make total charges cheaper..it was not until i noticed by cc that a temp charge was made for $58 dollars above the two confirmed shipping charges at the same time... they didnt wait for the trial period to end before even putting the charge there.... scammers!
when googling, i found so many similar mom storied websites with identical similar products..
i had to go recheck the two products i ordered that the very last page where you enter the cc info has fine prints that tells you that by ordering, you automatically be charge $XX.XX after 14 days, 10 days, some even a few days notice.
many had said these phone numbers to contact to cancel is bogus because the message is long and you wait for a customer service person that never happens only leaving you straight into voicemail. of course no one calls you back...making cancellation difficult.. and for some, they do get customer service only the csr can't find your info in the database to cancel for you.. wtf!
amongst this subscription charges, you also enroll yourself in other products by other companies..
this is the fine prints i had on both products i ordered...
From Smile Brite: Moneyback Guarantee We are so confident that you will love SmileBrite that we are going to give you a ten day RISK FREE Guarantee. You will have ten days from the date you order to evaluate the product. If you are unhappy with the product, cancel at anytime. After ten days we will charge you at a discounted price with a 18% savings of $19.95 off the regular price, for the low price of $85.37. After that we will ship you a new shipment of SmileBrite each month at this discounted price as part of our auto delivery program. Additionally, you will be charged $6.82/month for a Health Tracker subscription. There are no obligations, you can cancel anytime via our customer service online or by calling a customer support agent, see contact link below. By submitting your credit card information you are agreeing to the terms of this offer, see link below.
From Dazzle White Pro: Offer Details: When you order today you'll be signed up as a member of our exclusive preferred customer club. You will be billed $4.95 for the shipping of your 14-day day trial, then once you choose to continue whitening with the DazzleWhite Pro System the low member price of only $58.76 per month for every month. (Shipped as a fresh, 3 month supply every 90 days.) And remember, there’s never any obligation – you can cancel your membership at any time by calling 866-989-2686. You have also unlocked your fourteen-day and twenty-eight day trial to the celebrity-proven Insider Secrets Tips package and the Comprehensive Weight Loss eBook package for just $3.24 and $7.14 a month thereafter (shows as "Web Access" and "Membership"), should you choose not to cancel. Prior charges for bonuses are non-refundable but subscription can be cancelled and future charges stopped at any time. To cancel, call toll-free 866-989-2685 for Insider Secrets and 1-800-989-5907 for the eBook package. Orders outside of US pay an additional $9.95 for shipping.No obligation, CANCEL ANYTIME! All bonus offers come with a monthly newsletter.
i just completely cancelled the memberships dazzle white enrolled me in.. an ebook service, a weighloss service, and dazzle white ... i was told that what dazzle white shipped me is a 30day supply and not a 14day trial supply as many were easily lead to believe. it took them monday to ship it out and i'm receiving it today friday. i now have about 7 more days to get this product back into the hands of their warehouse to fully process for credit otherwise, they tell me the $58.xx will be applied to my credit card but will be credited back once shipment is confirmed fully received. and i have to pay for shipping and they suggest i pay for tracking and insurance to be sure this gets to them...
screw you !!!! i'm going to refuse this crap... how on earth do you expect me to actually try this for 14 days when it takes you a whole week to get it to me??? its absurd
scammers!!!!
at least smilebrite told me to keep my 30 days trial kit even though the product is only pretty much a 6day usuage
And more shocking news: - acai berry did not help me lose weight - the pump I ordered did not increase the size of my private parts - I signed up for this site with local singles and cheating wives and could not find any
Really!!! Is anybody surprised by this ???? Come on....
So, this "modest mom" purchased some blog space and put together this web site (with stock photos) just because she was excited about her white teeth and really wanted to share her story. And then she put a legal disclaimer "I don’t warrant or represent that the information is error-free or that this product will meet any individual’s expectation" and "Additionally, some companies have terms regarding continued shipments and billing after the trial time expires if you do not cancel. This is called a "negative option", or a "continuity plan". That's some sophisticated blogging for a modest mom hit by recession.
You can smell a rat a mile away.
maorty
New Member
posted: Jul. 10, 2009 @ 3:38p
Hi. It's too late for me. It's been 17 days since the order, BUT less than two weeks since I've received the product. Is there anything I can do to get my money back ?
maorty
New Member
posted: Jul. 10, 2009 @ 3:41p
It's too late for me. It has been 17 days since my request, BUT less than two weeks since I've received the product. Is there any thing I can do to get my money back now ?
maorty said: Hi. It's too late for me. It's been 17 days since the order, BUT less than two weeks since I've received the product. Is there anything I can do to get my money back ?
first thing to do is close your credit card/bank card and have another one sent to you so no further charges can occur, then contact whichever companies you inadvertantly enrolled in and cancel them. if you see temp charges against your acct, those can't be disputed until they actually post against your acct.
if you can provide which companies you purchased from, i can gladly help research on what numbers you need to contacdt
melhouston
New Member
posted: Jul. 14, 2009 @ 7:40a
I have tried to go through your whole cancellation process.... and your company is pulling a scam. I am only at day 6 in my 14 day trial and you want to charge me $58 for the product unless I return it to you by 14 days. Your live support is a joke, they cannot and will not help with anything and your phone service is just as bad. You are a disreputable company trying to scam people out of their money. I am glad that there is this forum so that people can be made aware of your dishonest practices.
masukadh
Member
posted: Jul. 14, 2009 @ 6:53p
call your credit card company and dispute the transaction, i had same experience andi could get my charge back from my CC.
wesaidso
New Member
posted: Jul. 16, 2009 @ 3:01a
Dazzlewhite a Scam ? Fraud ? Crooks ? Thieves ? Hucksters ,Well you get the idea Yes all of the above and more …. Aside from there deceptive web-site and fraudulent charges made to your credit cards They like to play games on the phone and with emails not telling you everything you need to know so you can cancel. This is what I did ordered on 7/9/09 realized it was a scam and canceled 7/10/09 According to the USPS Delivery Confirmation this was processed through Dazzlewhite’s Sort Facility 7/13/09 , 2:46 pm from Des Moines IA. Three days after it was canceled ,this doesn’t look good for them. The only problem now is should I return the unopened package within the 14 days or should I wait till they commit yet another fraud so I can take the matter to the AG or DA’s office….decisions ,decisions. Note for Dazzlewhite’s employees that scan these forums the name I used is Paul Mc Cune ill let you figure out what state I live in and who I work for and no that is not my name however should you call the proper state agency they will let me know. Have a great day I know I will.
Boy, I'm glad I didn't pull the trigger on this deal... I almost did!
getmoreoutoflife
New Member
posted: Jul. 18, 2009 @ 2:33p
I ordered from both Dentech and Dazzlewhite 3 weeks ago. Soon thereafter, I received a call from my credit card company (Target VISA) questioning me about some charges. The shipping charges were authorized, but Target Visa could see that Dazzlewhite had put in an authorization for a charge for over $58 that was to post to my account in the next two weeks. I told the caller that the $58 was not authorized, and he put a security block on my account. For the time being, I can't use the card, period. I called Dazzlewhite and told them I was returning the product. THey told me they need to have the product back within 14 days of, as I understood it, the day I received it. I'm in CA, and they are in Iowa. I told them I had a security block on my card, rendering them unable to charge it. I mailed the product back the following day. I am still afraid to take the security block off my card, which I now need to use.
I then called Dentech and told them I wanted to return the product unused and unopened. They were nicer to deal with. The kid told me to keep it, he would cancel my "membership," and my card would not be charged. I got a confirmation email of this soon thereafter. Had I not called within 15 days of my order, they would have charged my card around $80. The two weeks goes fast. People need to keep track. It was the 15th day that I called.
As I went thru the ordering process for both products, I was careful to look at small print to see what the catch was, and I saw none of this. Had Target Visa not called me, I'd have ended up with $140 in charges on my card. I will never order a "free" trial again.
Ok, all the "new members" that found FW due to this obvious scam are understandable, but I can't believe there were even senior/ancient members who fell for it!
NEVER, EVER do a "FREE" trial if the seller ask for a credit card number (responsible co.'s should be able to send a trial amount of any stuff WITHOUT asking for ANY financial info).
Another thing, a PO Box might be a good friend... If you're sent something YOU DIDN'T ASK FOR (like a billed 30 day supply, instead of the promised "free" 14 day trial amount or another stuff altogheter) and it was SENT BY US POSTAL SERVICE you're on your right to KEEP IT WITHOUT FURTHER OBLIGATION ('cause it violates US Federal laws on the matter). Most Post Offices or USPS Customer Service (1-800-ASK-USPS) can give you details on how to proceed in those cases... Of course, if it was sent by UPS or FedEx, it'd be ANOTHER STORY...
Whatatay
Senior Member - 1K
posted: Jul. 24, 2009 @ 6:37a
Are you people replying to spam emails or are you seeing an ad for this at Yahoo? If you are seeing an ad, the only question I have for you is why isn't the URL for the ad in your hosts list? Why would you let ads appear on your screen when you can use a hosts list? Pages load faster and no ads while you stick it to the man.
Why does this thread keep popping up on the most popular list?
gulliable
New Member
posted: Jul. 28, 2009 @ 6:28p
went through this also. long story short. i received the package and didn't open it. sent it back before the 21 day deadline with USPS Delivery Confirmation.
just checked my bank account today and they charged my account the $58.76 anyway. so called them and they are refunding because i have proof i sent it back and they received it. it will take 5-10 business days for the refund.
what they don't make clear is that when you sign up for dazzlewhite they automatically sign you up for another program that charged my account something like $3 and appeared on my statement at "webaccess". called the number for that and told them i was going to dispute the charges with my bank. they immediately refunded the entire amount.
hope this helps someone. i learned a painful lesson.
gulliable
New Member
posted: Jul. 28, 2009 @ 6:32p
one more thing- within 5 minutes of ordering it i called and cancelled. they gave me a cancellation code which i promptly wrote down along with the order number- needed to return the product. the customer service person told me he could only discontinue the monthly shipments but the first one would go out because it is automated. so that is when he explained i would have to return the product within 21 days and they wouldn't charge me... they charged me anyway.
Fledjr
New Member
posted: Nov. 18, 2009 @ 10:28a
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Fledjr
New Member
posted: Nov. 18, 2009 @ 10:29a
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Jennytastic
New Member
posted: Jan. 16, 2010 @ 6:52p
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
anthonyfalconieri
New Member
posted: Jan. 27, 2010 @ 4:04a
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
anthonyfalconieri
New Member
posted: Jan. 27, 2010 @ 4:06a
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
anthonyfalconieri
New Member
posted: Jan. 27, 2010 @ 4:07a
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
getyourmoneyback
New Member
posted: Feb. 10, 2010 @ 6:19p
THIS IS WHAT HAS WORKED FOR ME:
IF YOU GET FOOLED BY THIS DON’T MAKE MORE WORK FOR YOURSELF THAN YOU HAVE TO. DON’T BOTHER ARGUING WITH DAZZLE WHITE AND JUMPING THROUGH ALL THEIR RETURNS POLICY HOOPS. GO STRAIGHT TO THE FRAUD DEPARTMENT OF YOUR BANK AND CLAIM BACK ANY CHARGES YOU’VE INCURRED…AS FOLLOWS:
1. CALL YOUR BANK. ASK TO SPEAK TO THE FRAUD DEPARTMENT. SAY THAT THERE HAVE BEEN TRANSACTIONS WHICH YOU DO NOT RECOGNIZE AND DID NOT AUTHORIZE. YOU MUST STATE THIS CATEGORICALLY. DO NOT GO INTO ALL THE DETAILS OF WHAT YOU DID AND HOW YOU GOT SUCKERED IN- THERE’S NO NEED. BEFORE CALLING PREPARE A LIST OF ALL THE RELEVANT TRANSACTION WITH DATES THEY CAME OUT.
2. THEY WILL SEND YOU A CLAIM FORM. YOU MUST SIGN IT & SEND BACK. YOUR CARD IS CANCELED AND A NEW ONE SENT OUT. YOU ARE REFUNDED PROMPTLY- TAKES 3-5 DAYS IF YOU’RE BANK IS HALF DECENT.
3.PHONE DAZZLE WHITE ON 888-264-5497 AND CALMLY ASK THEM TO CANCEL (AND GET A CANCELLATION NUMBER- IF FOR ANY REASON THEY RESIST TELL THEM YOU HAVE ALREADY PASSED THEIR DETAILS TO THE FRAUD DEPARTMENT OF YOUR BANK. THEN THEY WILL GIVE YOU IT) AND ALSO THE NUMBER TO CALL SO YOU CAN CANCEL THE SUPER WORLD FIT SUBSCRIPTION OR WHATEVER AFFILIATE PRODUCT IT IS YOU ‘SIGNED UP’ FOR (IT SEEMS TO KEEP CHANGING). KEEP THEIR CANCELLATION EMAILS SAFE.
DAZZLEWHITE/SMILEBRIGHT/ULTIFRESH ARE ON THE VISA EARLY WARNING SYSTEM. BANKS KNOW ITS FRAUD. THEY WILL HAVE TO REFUND YOU. DON’T ACCEPT NO AS AN ANSWER. ANY ‘AGREEMENT’ YOU MADE WITH DAZZLEWHITE ISN’T WORTH THE PAPER ITS (NOT) WRITTEN ON.
THAT IS HOW YOU MAKE A FRAUD CLAIM. DON’T SPEND AGES TRYING TO ARGUE WITH DAZZLEWHITE- YOU’RE NOT GOING TO GET ANYWHERE AND THERE’S NO NEED TO BOTHER SENDING PRODUCTS BACK TO THEM EITHER. THIS METHOD ALSO GETS DAZZLEWHITE IN MORE TROUBLE AND OFF-LOADS THE HASSLE ONTO YOUR BANK- WHICH IS HOW IT SHOULD BE. DON’T TAKE THE MEEK AND MILD ATTITUDE HERE. THESE PEOPLE ARE CROOKS AND DESERVE AS MANY PEOPLE AS POSSIBLE FILING FRAUD CLAIMS AGAINST THEM.
Travisoply
New Member
posted: Feb. 15, 2010 @ 1:36a
Hello,
If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Travisoply
New Member
posted: Feb. 15, 2010 @ 1:36a
Hello,
If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
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