I ordered from both Dentech and Dazzlewhite 3 weeks ago. Soon thereafter, I received a call from my credit card company (Target VISA) questioning me about some charges. The shipping charges were authorized, but Target Visa could see that Dazzlewhite had put in an authorization for a charge for over $58 that was to post to my account in the next two weeks. I told the caller that the $58 was not authorized, and he put a security block on my account. For the time being, I can't use the card, period. I called Dazzlewhite and told them I was returning the product. THey told me they need to have the product back within 14 days of, as I understood it, the day I received it. I'm in CA, and they are in Iowa. I told them I had a security block on my card, rendering them unable to charge it. I mailed the product back the following day. I am still afraid to take the security block off my card, which I now need to use.

I then called Dentech and told them I wanted to return the product unused and unopened. They were nicer to deal with. The kid told me to keep it, he would cancel my "membership," and my card would not be charged. I got a confirmation email of this soon thereafter. Had I not called within 15 days of my order, they would have charged my card around $80. The two weeks goes fast. People need to keep track. It was the 15th day that I called.

As I went thru the ordering process for both products, I was careful to look at small print to see what the catch was, and I saw none of this. Had Target Visa not called me, I'd have ended up with $140 in charges on my card. I will never order a "free" trial again.

NEVER, EVER do a "FREE" trial if the seller ask for a credit card number (responsible co.'s should be able to send a trial amount of any stuff WITHOUT asking for ANY financial info).

Another thing, a PO Box might be a good friend... If you're sent something YOU DIDN'T ASK FOR (like a billed 30 day supply, instead of the promised "free" 14 day trial amount or another stuff altogheter) and it was SENT BY US POSTAL SERVICE you're on your right to KEEP IT WITHOUT FURTHER OBLIGATION ('cause it violates US Federal laws on the matter). Most Post Offices or USPS Customer Service (1-800-ASK-USPS) can give you details on how to proceed in those cases... Of course, if it was sent by UPS or FedEx, it'd be ANOTHER STORY...

Read Oiginal Post.

Why does this thread keep popping up on the most popular list?

one more thing- within 5 minutes of ordering it i called and cancelled. they gave me a cancellation code which i promptly wrote down along with the order number- needed to return the product. the customer service person told me he could only discontinue the monthly shipments but the first one would go out because it is automated. so that is when he explained i would have to return the product within 21 days and they wouldn't charge me... they charged me anyway.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,