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jaideemak
- Member
posted: Jul. 6, 2009 @ 8:22a
I cancelled a BB free trial last month and they charged my credit card for the following month anyway. I sent an email and they reversed the charge but watch your credit card statements.... |
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gl012127
- Senior Member
posted: Jul. 6, 2009 @ 9:20a
tanks for the heads up. appreciate it |
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aleck
- Senior Member
posted: Jul. 6, 2009 @ 9:54a
That's why it is essential to sign up for all trial offers with a virtual CC number. You can set its limit below the possible charge amt and close it an any time. |
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DesiTechie
- Addicted Member
posted: Jul. 6, 2009 @ 10:39a
Thanks for the info. I thought I am good for a free 3 week trial till 07/16. But in My Account it shows - Next Billing Date:July 07,2009. I just cancelled my subscription online and it was effective immediately. I got one month time, till 08/05 to ship back the DVDs that I have. TIP: If you have a DVD that's processing or about to ship today, you might want to wait till tonight. You will get 1 more DVD if you cancel it tonight  |
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salsdali
- Thrifty Member
posted: Jul. 6, 2009 @ 10:57a
kaushikshah said:Thanks for the info. I thought I am good for a free 3 week trial till 07/16. But in My Account it shows - Next Billing Date:July 07,2009.
I just cancelled my subscription online and it was effective immediately. I got one month time, till 08/05 to ship back the DVDs that I have.
That's what I thought also till they replied to my email about this whole fiasco and in the email it says:
We still continue to ship movies until 10 days before your account becomes completely inactive. Please return the movies 10 days after you account gets inactive to avoid additional charges. so they screwed up yet again. BB hasn't gotten one thing correct the entire time my acoount was active and now even after it's cancelled. |
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rms777
- Member
posted: Jul. 6, 2009 @ 11:08a
i called bb and they said trial was changed on 7/4 and will not be billed until 8/7 even though billing cycle says 7/7. since they sent out an email stating you have 3 week trial, they really can't charge you early, so i'm going to chance it. |
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frollo123
- Member
posted: Jul. 6, 2009 @ 2:57p
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aleck
- Senior Member
posted: Jul. 6, 2009 @ 4:00p
kaushikshah said:Thanks for the info. I thought I am good for a free 3 week trial till 07/16. But in My Account it shows - Next Billing Date:July 07,2009.
I just cancelled my subscription online and it was effective immediately. I got one month time, till 08/05 to ship back the DVDs that I have.
TIP: If you have a DVD that's processing or about to ship today, you might want to wait till tonight. You will get 1 more DVD if you cancel it tonight  Another tip. If you have DVDs on hand, trade them at BB B&M tonight if you have one around. This trial membership is good for 5 trades. Then cancel. |
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home123
- Happy Member
posted: Jul. 6, 2009 @ 8:19p
I signed up on 6/25, and they changed the next billing date to 7/7/09 a few days ago. So I emailed their customer service today telling them the 3 week trial period doesn't end until the 7/13, and this afternoon they changed my next billing date to 8/7/09. I printed the screen and will keep my free trial membership until next month. |
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crazypalooza
- Senior Member - 1K
posted: Jul. 7, 2009 @ 2:03a
for some reason my subscription is expiring on 7/16 giving me a full 3 weeks. thanks mc for trying to help all these people. ignore the haters! |
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no2msrp
- New Member
posted: Jul. 7, 2009 @ 12:03p
Same here. My next billing date changed to 7/17. |
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home123
- Happy Member
posted: Jul. 7, 2009 @ 2:01p
rms777 said:i called bb and they said trial was changed on 7/4 and will not be billed until 8/7 even though billing cycle says 7/7. since they sent out an email stating you have 3 week trial, they really can't charge you early, so i'm going to chance it. I just checked my account again today, and BB changed my next billing date again to 7/17/09!!! This is rediculous, the next billing date seems to change from day to day. Although this time they finally got the ending date correct for a 3 weeks free trial membership. So for those of you still haven't cancelled, check your account again! |
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rms777
- Member
posted: Jul. 7, 2009 @ 4:00p
same here changed to 7/17. it appears there are some very bad communication problems at blockbuster and little quality control. not even an email to alert potential customers. can't complain too much, the movies are free! |
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aleck
- Senior Member
posted: Jul. 8, 2009 @ 12:06p
Apparently this snafu caused several knee jerk reactions at BB. My account changed next bill date several times. From the original 9/26 to 7/07, then 8/09 and now 7/17. Is there an executive at BB with half a brain? Do they really expect any of the trial members to stay after this? |
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UTay
- New Member
posted: Jul. 8, 2009 @ 3:21p
What do we do now. BB stinks and Netflix stinks. Netflix cancelled my account with 6 months of a gift card left and told me tough luck. I guess it's red box from now on. |
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SiliconJon
- Senior Member
posted: Jul. 8, 2009 @ 9:01p
Mine looks OK at 3 weeks from start to finish. Ya know, I'm not really all that mad they didn't give me the 3 months free. A bit disappointed, yes, and I don't like how it appears to have been a legit offer bailed upon rather than a mistake (bad karma), but I'm only halfway through my 3-week trial and I'm impressed with what I have experienced so far. I may find it worth $20/mo since I'm using it to experience my Blu-Ray player and so far I've seen like 10 movies (they've been turning around uber fast for me, coupled with the in-store trade option). However, they're going to have to majorly increase their Blu Ray selection to keep me on as my must-see's are almost done with already. Sadly, with the way I've seen BlockBuster run in the past, they will see this issue incorrectly. For them they will decide to slow down the turn-around for BluRay watchers to ensure they don't run out of titles to watch instead of increasing their available titles, thus killing the value of the deal, and running away their customers...or so is my guess on how this will likely pan out despite Blu Ray prices dropping greatly as of recently. |
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rms777
- Member
posted: Jul. 9, 2009 @ 1:44p
my instore exchanges was re-set to 0 even though i exchanged 3. just a heads up to check your acct to squeeze out a few movies before the trial ends. |
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SiliconJon
- Senior Member
posted: Jul. 10, 2009 @ 8:01a
Mine looks similar - it shows my in-store swap history by listing the titles, but the number count below never changes from zero. |
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krstn05
- Happy Member
posted: Jul. 16, 2009 @ 1:11p
Thanks for the heads up. Cancelled today, would have been billed tomorrow instead of the 9/17 date that it had initially said when I signed up. Can I still use my 3 movies for in store trades? |
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chaalu
- Senior Member
posted: Jul. 16, 2009 @ 1:44p
Online account says my next billing date is Jul 17. But when I called I was told it doesn't end till Jul 25 and I won't be billed untill Aug. 17. They've got their systems screwed up. |
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