I called today trying to cancel my membership since the next billing date was supposed to be on 7/17, but the rep told me that they extended the free trial membership to 8/16. I asked why they kept changing the free trial ending date on me, but the rep couldn't give me a solid answer, just stating that it was a system error and my free membership is 'til 8/16. I just checked my account again now and it shows my next billing date is 8/17. Not sure if that's going to change again. I'm going to check my account everyday.

shampooguy said:I found it odd last night when I went to cancel that you have to call to cancel now...what? Then to boot, customer service was closed, so I had no way to cancel before the next (billing) day.

My billing day is tomorrow and I don't know if I can make it to Blockbuster (to exchange my current DVD's) and back home before they close. I used a Citi virtual account number when I signed up, so my backup plan is to call contact Citi and ask them to cancel my VAN.

I actually wouldn't mind paying them if the service wasn't so poor, but, they are very slow and their web site has lots of problems, so I have to quit.

BTW: do you know what time customer service closes?

shampooguy said:I found it odd last night when I went to cancel that you have to call to cancel now...what? Then to boot, customer service was closed, so I had no way to cancel before the next (billing) day.

I was able to cancel online through My Account today. Just clicked the cancel option in the top right corner of Subscription Plan, got another screen that asked if I wanted to change my subscription, and in small print under that was a "Just cancel" option.

fris said:I called yesterday to cancel and was also told my free trial extended into August. Checked account today- credit card charged! Sent an email. Should I call credit card company?
Just to follow up, they refunded the charge and I go free to August 18.

home123 said:I called today trying to cancel my membership since the next billing date was supposed to be on 7/17, but the rep told me that they extended the free trial membership to 8/16. I asked why they kept changing the free trial ending date on me, but the rep couldn't give me a solid answer, just stating that it was a system error and my free membership is 'til 8/16. I just checked my account again now and it shows my next billing date is 8/17. Not sure if that's going to change again. I'm going to check my account everyday.

This is the most botched up handling of an online mistake. They could have let it be, let people have their three months and possibly keep a good portion of these customer. I was seriously considering it. But instead, BB burned a ton of hours in customer service and IT staff with with changing the billing dates, not even mentioning bad PR. And the result - closing the promo only a few weeks earlier. I hope it was worth it.

Epic fail for BB.

d3a1ninja said:exactly why I use redbox and netflix on demand
And even more reason to love my library. 10-MOVIES, 7 DAYS — multiplied by 3 LIBRARIES within 12 miles of my house + online catalog browsing = 100% free movies. Add Red Box for the (rare) occassions I can't wait to see the movie and I frankly have more movie selection than I have time to watch lol.

TYTBUDGET