Sirius XM , 5 months for $19.99 total (current subscribers / retention)

Called tonight to cancel my subscription.. was offered 5 months for a total of $19.99 to stay on board. I took it.

if you want to stay longer, it may be better to do the $77 per year special due to the upcoming $2 royalty payment being attached.

I called to cancel my sub because I moved overseas & didn't get any incentives to stay. Obviously because I can't get XM/Sirius overseas but my wife loves the online radio so was hoping to work a deal for that. Now I would have to pay $12/month for just the online radio.

Got a targeted mail offer for this promo about a month back. I took it as well. Just make sure you don't forget to cancel before the last day of that 5-month period or your service continues at the normal monthly rate. I'm guessing they'll make me another offer when I call to cancel again. SiriusXM is desperate for customers.

Skulles said: I called to cancel and they just said okay and let me. Later my mom called to cancel her plan and they offered her a new rate of $3.50 a month.
Sounds like an FML to me.

I'd been meaning to call and cancel all 3 radios. I've been an XM subscriber since 2004.

I'm currently paying $142 for my primary radio and $98/each for the other two.

I recently re-did the one-year contract for my two primaries, so they offered a royalty-fee free price for my third radio ($83.88/yr). Since I'd also cited the fee for online listening as a reason for cancellation, the rep offered free online listening.

I turned down that offer, since it still meant $324/yr, which seemed a bit steep to me.

The rep countered with a "... since you've been a customer since 2004 and always paid on-time, we can extend $77/year on all three radios for a year..." and still included free online streaming. That works out to $6.41/mo with free streaming. And it was good enough to keep me.

For whatever reason, she had to re-setup my online streaming account, so I provided her with a new email address and password to use.

Done and done! Thanks Fatwallet!

i canceled a subscription off my sirius subscription because my best friend had his subscription on my account but he traded his car(2/2009) in they call me tonight and ask me why i have cancel and I told them I traded my car in but I still have three accounts (lifetime, portable one year, and best friends wifes car) well they notice my best friends wife car was up for renewal and they offer me the 77 subscription so I said yea because i just paid 100 something for my portable last month. well they went through the process and then came back and told me sorry that offer is no longer valid and that the offer is now 53 dollars for a year and with tax and everything will be 57 bux so i said what the hell i take it. Hell I go a deal without calling and answer the phone by misstake lol

I'm sure the retention offer you get depends on the agent you get, your reason for canceling and the number you call. If you take the retention offer, just set a reminder and call again when that offer is done. They plan on you forgetting and having it renew the next time.

Just called today 9/4/09 and renewed two radios for five months for a total of $26.64!!!

Only $2.65/month per radio! (But no internet listening at that price.)

Number I called was 888-539-7474, spoke with a man who said he was working the call center in Alberta, Canada.

Do they have Americans when you call to cancel?

I had XM 5 years ago and if I needed to do anything over the phone... it was terrible, the customer service people were in some third world country and I could barely understand them.

You guys did way better than I ever did with Sirius radio. We had two radios, I phoned them early this spring and told them that we were cancelling our subscription due to finances here (this was March 15th I believe). Anyhow, the rep said, you are paid up thru the end of the month so it will conclude after that time. Well, the next day I'm heading to work, no radio...they had shut my account off immediately? I phoned back that evening and explained what happened. The rep said it was paid up thru the end of the month and she didn't know why they turned it off then? She then begins to ask questions as to why I had cancelled. I told her of our job issues and that we just couldn't afford it. Keep in mind, we were paying the full price of it, we had no discount when we originally signed up for it waaay back. Anyhow, the rep offers us the 5 months for $19.99. Since my spouse wasn't home at the time, I asked if they needed an answer right then, she said no. I told her I would talk to spouse and call back the next day. She said she would make a note on my account screen, no problem.

Fast forward, next day...I phoned back, had a rep pull up my account. I begin to tell her we would like to try the $19.99 for 5 months. She says, there is no offer as such? I explained to her that I had just spoken to ?? (I had the person's name) and this was what I was told the day before. Then she says, oh that offer has expired? Huuuuuuuhhhhhhhh?? I told her I was not given a 24 hour expiration time when it was offered? Anyhow, she really didn't care so I told her to cancel the account period. I was beyond frustrated with this company. I can't say as I miss it now, not for what they were charging us. I think I received 2 phone calls back then from Sirius and I told them the story. To be honest, they really didn't seem to care. Guess what, I haven't lost any sleep over it either. It was a win-win situation for all of us. Best of luck to all users!

Yep, I just got that same letter for my Chevy truck for the XM service (60 channels free for the two weeks then $20 for 5 months of 170 channels). I may bite for that.

Wow! My account was set to expire in December so I called to cancel. Retentions offered me $19.99 for 5/mo plus a free month credit ($14.95). They canceled my account and credited back the money from the lost month, applied the free month credit and added 5 months to my account - total charge today? $2.37. Smokin'!