You guys did way better than I ever did with Sirius radio. We had two radios, I phoned them early this spring and told them that we were cancelling our subscription due to finances here (this was March 15th I believe). Anyhow, the rep said, you are paid up thru the end of the month so it will conclude after that time. Well, the next day I'm heading to work, no radio...they had shut my account off immediately? I phoned back that evening and explained what happened. The rep said it was paid up thru the end of the month and she didn't know why they turned it off then? She then begins to ask questions as to why I had cancelled. I told her of our job issues and that we just couldn't afford it. Keep in mind, we were paying the full price of it, we had no discount when we originally signed up for it waaay back. Anyhow, the rep offers us the 5 months for $19.99. Since my spouse wasn't home at the time, I asked if they needed an answer right then, she said no. I told her I would talk to spouse and call back the next day. She said she would make a note on my account screen, no problem.

Fast forward, next day...I phoned back, had a rep pull up my account. I begin to tell her we would like to try the $19.99 for 5 months. She says, there is no offer as such? I explained to her that I had just spoken to ?? (I had the person's name) and this was what I was told the day before. Then she says, oh that offer has expired? Huuuuuuuhhhhhhhh?? I told her I was not given a 24 hour expiration time when it was offered? Anyhow, she really didn't care so I told her to cancel the account period. I was beyond frustrated with this company. I can't say as I miss it now, not for what they were charging us. I think I received 2 phone calls back then from Sirius and I told them the story. To be honest, they really didn't seem to care. Guess what, I haven't lost any sleep over it either. It was a win-win situation for all of us. Best of luck to all users!

Yep, I just got that same letter for my Chevy truck for the XM service (60 channels free for the two weeks then $20 for 5 months of 170 channels). I may bite for that.

Wow! My account was set to expire in December so I called to cancel. Retentions offered me $19.99 for 5/mo plus a free month credit ($14.95). They canceled my account and credited back the money from the lost month, applied the free month credit and added 5 months to my account - total charge today? $2.37. Smokin'!