So recently I tried to order a Panasonic digital camera from Dell. Went in the front door, no coupons, no magic, again, got canceled without reason. Tried to order again, using paypal this time (even though the card used was A-OK). Same thing. I tried calling customer service, they act like they don't even know me. Can't find me using the order numbers or my phone number, nothing. I've had four orders canceled this year. I'm submitting a complaint to the FTC.
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Don't think any of them were pricing errors. Every one had "instant" savings, we aren't talking about blow out unreasonable deals. Last item was Dell # A1592735, Panasonic Panasonic Lumix DMC-LZ10S. Amazon has the same thing for $20 more, so we aren't talking a fat wallet on fire deal. The other items in question were very similar deals.
they've canceled a few on me due to pricing errors, and even followed through with a couple. Overall they've been pretty good to me, so I can't complain. If they're canceling a lot of non-pricing error orders, then I would definitely call them and complain quite a bit until they give you at least a coupon or something.
I did try calling. The order id's are up on my blog. When I call, they say they can't find my orders. They can't find my name. They can't do anything.... its loco.
yakky said:I did try calling. The order id's are up on my blog. When I call, they say they can't find my orders. They can't find my name. They can't do anything.... its loco.
JD0611 said:yakky said:I did try calling. The order id's are up on my blog. When I call, they say they can't find my orders. They can't find my name. They can't do anything.... its loco.
Maybe its cause your mexican???
Hmm, no, wish it was that easy, my english is good enough to notice you refering to my mexican, which I don't have. I guess you mean "you're mexican." Anyway, it seems anyone I speak to is offshore and more apatethic than anyone at the DMV. They might be a bit better at understanding non-native speakers if that was the issue.
No reselling anything anywhere. I have made 7 orders in 2009. 4 have been automatically canceled. One I canceled on my own. I have created 2 more accounts other than my original to see if it was something with my account. I have received two Dell minis 12's. In previous years I've probably bought an average of 3 things per year since 2000.
I'm expecting the FTC to be a thorn in their side if enough people submit complaints. Just the fact that they will have to answer a complaint makes me happy. Do you think going with the BBB or someone else is a better idea?
yakky said:No reselling anything anywhere. I have made 7 orders in 2009. 4 have been automatically canceled. One I canceled on my own. I have created 2 more accounts other than my original to see if it was something with my account. I have received two Dell minis 12's. In previous years I've probably bought an average of 3 things per year since 2000.
I'm expecting the FTC to be a thorn in their side if enough people submit complaints. Just the fact that they will have to answer a complaint makes me happy. Do you think going with the BBB or someone else is a better idea?
You may have answered your own question. They may have you blacklisted due to multiple accounts?
You may have answered your own question. They may have you blacklisted due to multiple accounts?
Maybe, but I only created on after I was denied the deal the first time. Regardless, it should be easy enough to give me an answer over the phone. I just know to stay away from them now.
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, but 2 awesome deals that went through.
