*copied and pasted from Airrave thread* These retention CSR's are on the defensive, I swear! I called *2 and got retentions and told them I was receiving poor service in my home, and was thinking about moving to AT&T because my friend had better reception in my home (all true information.) They offered me the box for $50, with the monthly fee waived, but I would have to sign a two-year agreement for the Airave. I said that I didn't want to be tied down by a contract for a box like that, and wouldn't pay that $50 fee. I was then placed on hold for 10 minutes after saying my issue wasn't resolved, and the retentions CSR said she'll note my account, but will not do anything to make it free or non-contractual. Any tips/should I just call back? *EDIT* Just spoke with a supervisor, and she offered it to me at no cost for two years, no monthly fee. But she did say there was a 2-year contract for the Airave box itself. However, if I was ever dissatisfied with the Airrave or did not want it anymore (if I moved to a better service area, etc) I could return it for free with free shipping, and no cancellation fee. Weird way to get around this, but it worked..I guess. *2ND EDIT* After being placed on hold for verification with the same retention supervisor, she said that there will be no 2-year contract placed on the Airave, and I should receive it within a month (backordered.) So overall: 35 minutes of CSR haggling for a strong connection in my apartment (or where-ever I move in the future.) I consider that a win. Thanks OP! | 