Be careful with TireRack installers. I bought at least 10 sets of tires from TireRack. The last ones were yokahamas. One tire had tread start coming off like a retread. The installer wasn't a yokahama dealer and TireRack told me I had to go to a yokahama dealer. That dealer gave me a bunch of crap for not buying the tires from him and then refused to replace the tire anyway, even though it was clearly an adhesion problem with the tread. I'll never buy from TireRack again, they even asked me to send pictures of the tire and then they still wasted my time sending me to a dealer in town I had never been to and who was rude. From now on, I will buy tires locally, even WalMart stands behind their products, not so with TireRack. They should have a policy where you take the tire back to the installer who installed it and then TireRack warrants the tire thorough their installer. In the meantime, if you use TireRack, you would be better off using an installer that is also a dealer for the brand of tire that you are buying.
I just had a problem with TireRack also with my Kumho tires. There is roughly 5,000 miles on the tires (great tires) but thay are cracking all over the sides and a Kumho rep called me and insisted it was Ozone related and that they wont cover it. I insisted that I never saw any other brands crack like that before and provided pics. Still no good. Although I like the way the tires ride, I will steer clear from Kumho from now on. TireRack bailed on me after the Kumho guy made up his line of crap.
A quick google search seems that Kumho is known for htis cracking. There were even some recalls on some of them for it.
SlamminMOFO said: I just had a problem with TireRack also with my Kumho tires. There is roughly 5,000 miles on the tires (great tires) but thay are cracking all over the sides and a Kumho rep called me and insisted it was Ozone related and that they wont cover it. I insisted that I never saw any other brands crack like that before and provided pics. Still no good. Although I like the way the tires ride, I will steer clear from Kumho from now on. TireRack bailed on me after the Kumho guy made up his line of crap.
A quick google search seems that Kumho is known for htis cracking. There were even some recalls on some of them for it.
When I had a miscast tire from WalMart, they replaced it. TireRack left me hanging out to dry. I have been buying tires from them for years, I was surprised that they don't stand behind their tires. Quite the eye opener. The installers are just installers they don't cover warranty work unless they happen to also be a dealer for the brand of tire you buy.
& perhaps call here "For Consumer Affairs Assistance: (800) 722-9888" ... hope this helps...
It's too late, the local yokohama dealer kept my tire. I never went to pick it up after he turned down the warranty because I didn't want the tire and I didn't want him to charge me a tire disposal fee. And after he treated me the way he did, I'll never go to his store again. I probably should have taken the tire with me, but I believed the dealer when he said he would call Yokohama about getting it replaced or pro rated. Maybe he did and maybe he didn't, he said he called. I could call yokohama about him and complain, I wonder if it would make any difference, if it is like car dealerships, the car maker always sides with the dealer.
The tire came apart, there were chunks of rubber flying off the tire and hitting other cars as I drove down the road. I was lucky to make it to WalMart, it was 7pm and they were the only tire store open when the tire came apart. I was also lucky no other cars sustained damaged from the tire.
larry33
Member
posted: Oct. 17, 2009 @ 2:27p
I always buy tires less than 2 years old, you have to be specific to the dealer. Tire Rack could not guarantee I would get tires from them less than 2 years old. Possible Safety hazard if older. http://www.mytwodollars.com/2008/05/12/old-tires-cause-accidents-check-the-code-on-side/
larry33 said: I always buy tires less than 2 years old, you have to be specific to the dealer. Tire Rack could not guarantee I would get tires from them less than 2 years old. Possible Safety hazard if older. http://www.mytwodollars.com/2008/05/12/old-tires-cause-accidents...
All tires I have bought from TireRack have been brand new.
larry33 said: I always buy tires less than 2 years old, you have to be specific to the dealer. Tire Rack could not guarantee I would get tires from them less than 2 years old. Possible Safety hazard if older. http://www.mytwodollars.com/2008/05/12/old-tires-cause-accidents...
TireRack tires are fresh from the factory. Always!
clearanceman said: nakomadog said: Sorry to hear about this stonewall, Seems that whenever a third party gets in on a deal the odds of having a problem go way up...
& perhaps call here "For Consumer Affairs Assistance: (800) 722-9888" ... hope this helps...
It's too late, the local yokohama dealer kept my tire. I never went to pick it up after he turned down the warranty because I didn't want the tire and I didn't want him to charge me a tire disposal fee. And after he treated me the way he did, I'll never go to his store again. I probably should have taken the tire with me, but I believed the dealer when he said he would call Yokohama about getting it replaced or pro rated. Maybe he did and maybe he didn't, he said he called. I could call yokohama about him and complain, I wonder if it would make any difference, if it is like car dealerships, the car maker always sides with the dealer.
The tire came apart, there were chunks of rubber flying off the tire and hitting other cars as I drove down the road. I was lucky to make it to WalMart, it was 7pm and they were the only tire store open when the tire came apart. I was also lucky no other cars sustained damaged from the tire.
Kumho tires are now made in China. Any questions about the quality?
Sorry to hear that but that very scenario crossed my mind when I consider ordering from TireRack.
It's better to ask your local dealer to match their price instead. For example, Discount Tire here are more than willing to match Costco and TireRack price.
Richardito said: clearanceman said: nakomadog said: Sorry to hear about this stonewall, Seems that whenever a third party gets in on a deal the odds of having a problem go way up...
& perhaps call here "For Consumer Affairs Assistance: (800) 722-9888" ... hope this helps...
It's too late, the local yokohama dealer kept my tire. I never went to pick it up after he turned down the warranty because I didn't want the tire and I didn't want him to charge me a tire disposal fee. And after he treated me the way he did, I'll never go to his store again. I probably should have taken the tire with me, but I believed the dealer when he said he would call Yokohama about getting it replaced or pro rated. Maybe he did and maybe he didn't, he said he called. I could call yokohama about him and complain, I wonder if it would make any difference, if it is like car dealerships, the car maker always sides with the dealer.
The tire came apart, there were chunks of rubber flying off the tire and hitting other cars as I drove down the road. I was lucky to make it to WalMart, it was 7pm and they were the only tire store open when the tire came apart. I was also lucky no other cars sustained damaged from the tire.
Kumho tires are now made in China. Any questions about the quality?
Wow.. that certainly would explain it. I still thought they were made in Korea.
SlamminMOFO said: Richardito said: clearanceman said: nakomadog said: Sorry to hear about this stonewall, Seems that whenever a third party gets in on a deal the odds of having a problem go way up...
& perhaps call here "For Consumer Affairs Assistance: (800) 722-9888" ... hope this helps...
It's too late, the local yokohama dealer kept my tire. I never went to pick it up after he turned down the warranty because I didn't want the tire and I didn't want him to charge me a tire disposal fee. And after he treated me the way he did, I'll never go to his store again. I probably should have taken the tire with me, but I believed the dealer when he said he would call Yokohama about getting it replaced or pro rated. Maybe he did and maybe he didn't, he said he called. I could call yokohama about him and complain, I wonder if it would make any difference, if it is like car dealerships, the car maker always sides with the dealer.
The tire came apart, there were chunks of rubber flying off the tire and hitting other cars as I drove down the road. I was lucky to make it to WalMart, it was 7pm and they were the only tire store open when the tire came apart. I was also lucky no other cars sustained damaged from the tire.
Kumho tires are now made in China. Any questions about the quality?
Wow.. that certainly would explain it. I still thought they were made in Korea.
Yes, I was shocked when I saw the "Made in China" on the sidewall. I'm glad Obama passed a duty of 35% for Chinese tires.
I buy my tires at Sam's Club. I recently had a nail in a tire that went thru the tread and into the sidewall. The prorated the new tire with a $20 discount. Then they charged me $15 to put on the new tire. So in the end I got a $5 discount. Woohoo!
But still a better experience than those of you that have bought tires off of TR. I almost bought tires for my minivan from TR but I was concerned about several items mentioned in this thread already about TR and then some.
overclock said: I buy my tires at Sam's Club. I recently had a nail in a tire that went thru the tread and into the sidewall. The prorated the new tire with a $20 discount. Then they charged me $15 to put on the new tire. So in the end I got a $5 discount. Woohoo!
But still a better experience than those of you that have bought tires off of TR. I almost bought tires for my minivan from TR but I was concerned about several items mentioned in this thread already about TR and then some.
TireRack for me has been very good. When my Saab is almost ready for new tires I visit the website a couple of times a week and look at the close out rims for my car. Once I see ones that I like (and cheap, <$100 each) I take a look at a tire/rim package. It is usually just about $100+ more (rims and tires) from TR than having just tires changed locally. Since TR mounts and balances them for free, I do not have to pay anything to mount them. I take off my used tires/rims and usually sell them locally for about $200-300. Nice deal for everyone. Oh, I also fix my own flats with the vulcanizing injections. No wastefulness here...
overclock said: I buy my tires at Sam's Club. I recently had a nail in a tire that went thru the tread and into the sidewall. The prorated the new tire with a $20 discount. Then they charged me $15 to put on the new tire. So in the end I got a $5 discount. Woohoo!
But still a better experience than those of you that have bought tires off of TR. I almost bought tires for my minivan from TR but I was concerned about several items mentioned in this thread already about TR and then some.
Interesting Sam's Club story. I had an identical accident. Sam's Club said that the tire could not be repaired and they won't change only one tire but replace both tires for FREE. However, I bought my tires at SAM's and the incident happened within 7-8 month's of purchase.
ureach888
Member
posted: Oct. 18, 2009 @ 2:10a
clearanceman said: larry33 said: I always buy tires less than 2 years old, you have to be specific to the dealer. Tire Rack could not guarantee I would get tires from them less than 2 years old. Possible Safety hazard if older. http://www.mytwodollars.com/2008/05/12/old-tires-cause-accidents...
All tires I have bought from TireRack have been brand new.
Just because the tires are brand new doesn't mean that they are less than 2 years old. You can always tell when the tires were made by looking on the side wall, sometimes the inside side wall. The week number and the year when the tire was made is on the side wall. For example: if you find the 4 digits "1206," this means the tire was manufactured during the 12th week in the year 2006. By law, I think, tires stores cannot sell tires that are older than certain number year (i.e. 4 years) even though the tires are still brand new.
It's been a hit and miss with me when it comes to TireRack. I've bought 3 sets of new tires. One set had two tires that went bald in less than 20k miles of driving. The other two sets are going strong. I bought brands from Dunlop to Fuzion to Kumho. I think the Dunlop was the flop. I will check to see if my current Kumhos are Made in China. Thanks for the heads up. Last set of tires I bought at Costco and it was more expensive than TireRack but the peace of mind and lifetime flat repair plus balance/rotation should help make it worth while. I really hate other tire shops such as America's Tire or those little shops that over-tighten your lugnuts.
TrueKnight said: It's been a hit and miss with me when it comes to TireRack. I've bought 3 sets of new tires. One set had two tires that went bald in less than 20k miles of driving.
Richardito said: overclock said: I buy my tires at Sam's Club. I recently had a nail in a tire that went thru the tread and into the sidewall. The prorated the new tire with a $20 discount. Then they charged me $15 to put on the new tire. So in the end I got a $5 discount. Woohoo!
But still a better experience than those of you that have bought tires off of TR. I almost bought tires for my minivan from TR but I was concerned about several items mentioned in this thread already about TR and then some.
TireRack for me has been very good. When my Saab is almost ready for new tires I visit the website a couple of times a week and look at the close out rims for my car. Once I see ones that I like (and cheap, <$100 each) I take a look at a tire/rim package. It is usually just about $100+ more (rims and tires) from TR than having just tires changed locally. Since TR mounts and balances them for free, I do not have to pay anything to mount them. I take off my used tires/rims and usually sell them locally for about $200-300. Nice deal for everyone. Oh, I also fix my own flats with the vulcanizing injections. No wastefulness here...
OK, but you can't fix tread ripping off in strips and hitting other cars on the highway with fix a flat.
Yes, there are many reasons for buying tires from Costco - Fair price with installation - No charge tire rotation - No charge flat repair - No charge hazard warranty - etc
SlamminMOFO said: I just had a problem with TireRack also with my Kumho tires. There is roughly 5,000 miles on the tires (great tires) but thay are cracking all over the sides and a Kumho rep called me and insisted it was Ozone related and that they wont cover it. I insisted that I never saw any other brands crack like that before and provided pics. Still no good. Although I like the way the tires ride, I will steer clear from Kumho from now on. TireRack bailed on me after the Kumho guy made up his line of crap.
A quick google search seems that Kumho is known for this cracking. There were even some recalls on some of them for it.Tire makers have known about ozone problems for at least a half century, when the increase in car traffic in Los Angeles caused so much smog that European tires and even seals made for secret Military aircraft (the Lockheed U-2 spy plane) would crack in a matter of months. It seems that tires made in Third World nations are made of worse rubber (not a political statement), and I believe Kumho builds tires in China, not just South Korea. Also rubber is sometimes just not mixed or baked right at the factory, and I've gotten CV boots or suspension bushings that were a lot harder than others of the same brand and part number. I'd complain to the NHTSA (if their form asks if you want the company to know about your complaint, say yes) and one of the many law firms that handles tire liability issues. Also try your credit card issuer because you paid not only for the tires themselves but also the warranty, and it's obvious that the warranty is defective, too.
clearanceman said: Richardito said: overclock said: I buy my tires at Sam's Club. I recently had a nail in a tire that went thru the tread and into the sidewall. The prorated the new tire with a $20 discount. Then they charged me $15 to put on the new tire. So in the end I got a $5 discount. Woohoo!
But still a better experience than those of you that have bought tires off of TR. I almost bought tires for my minivan from TR but I was concerned about several items mentioned in this thread already about TR and then some.
TireRack for me has been very good. When my Saab is almost ready for new tires I visit the website a couple of times a week and look at the close out rims for my car. Once I see ones that I like (and cheap, <$100 each) I take a look at a tire/rim package. It is usually just about $100+ more (rims and tires) from TR than having just tires changed locally. Since TR mounts and balances them for free, I do not have to pay anything to mount them. I take off my used tires/rims and usually sell them locally for about $200-300. Nice deal for everyone. Oh, I also fix my own flats with the vulcanizing injections. No wastefulness here...
OK, but you can't fix tread ripping off in strips and hitting other cars on the highway with fix a flat.
I understand, but I never mentioned fix-a-flat. That can actually be dangerous (tire can explode when taken off the rim) and harm the tire pressure sensors. I am talking about a DIY tire repair kit like the one below:
This is very safe and it can only repair puncture holes (like the ones from nails and screws) on the thread area. It will not repair holes in the side wall or comprehensive tread failure.
I've been a Tire Rack (TR) shopper since the late 80's and so far have been happy with their products and selection that I cannot get from local dealers. My Sam's Club used to install tires from other dealers but not any more so I found a recommended installer that is pretty good. Recently I had an experience with a set of Goodyear Comfort Treads did a nice blow out on my car while my Dad was driving it. The tires had 12,000 miles and were maintained, properly inflated just 2 PSI above the manufacturer recommended. I think its not the fault of TR but of no laws governing the age of tires in the US. See link for video. ABC News about Tire age
This is very safe and it can only repair puncture holes (like the ones from nails and screws) on the thread area. It will not repair holes in the side wall or comprehensive tread failure.
I also have one of those "sticky rope" tire repair kits and have used it successfully multiple times on various cars' tires. I bought the kit when I realized that it was exactly what the guy at my local service station was using. You remove the wheel/tire from the vehicle, locate the puncture (using water helps!), deflate the tire, remove the foreign object with pliers, rasp the hole, insert the plug, reinflate, and reinstall the wheel/tire on the vehicle. I'll reiterate the point that Richardito made about ONLY using the kit to plug things like nail punctures in the tread; it's not possible and not safe to repair a hole or damage in the sidewall. And for heaven's sake, if you ever find a tire with a wart or bubble or bulge on the sidewall, get the tire replaced immediately before it blows out.
clearanceman said: The tire came apart, there were chunks of rubber flying off the tire and hitting other cars as I drove down the road. I was lucky to make it to WalMart, it was 7pm and they were the only tire store open when the tire came apart. I was also lucky no other cars sustained damaged from the tire.
In the future...there is this little thing that came standard with your car called a SPARE TIRE...
It's there to prevent you from having to drive unsafely to the only open store while your other tire self distructs and hurls debris at other cars...
I was in the tire distribution business for 27 yrs and we sold a couple dozen brands of tires to retailers in the Western US. I processed thousands of tire warranty claims and I could count on one hand the number of times a tire defect was responsible for the situation the OP describes. And this is even including problems with the crappiest tire brand we carried. Yokohama makes a quality product and I'd bet a stack of Michelins that your tire overheated from low inflation pressure and then separated.
TireRack did what they're told to do by the tire maker, send you to a dealer. The tire manufacturers want a live body to look at a tire before it's sent in for warranty. TireRack is definitely to blame for sending you to a dealer who didn't carry Yokahama since there's nothing he could do with your tire. It's unfortunate that the Yoko dealer turned out to be such a jerk, though. It may be that he realized this was not a condition covered under warranty and didn't want the hassle and expense of dealing with something he made no money on, but that's still no excuse.
It's not clear if the OP gave TireRack another chance to make things right, although it appears as though anything less than a free replacement wouldn't have satisfied the OP. That just wasn't going to happen no matter who the OP bought the tires from.
Madib said: I was in the tire distribution business for 27 yrs and we sold a couple dozen brands of tires to retailers in the Western US. I processed thousands of tire warranty claims and I could count on one hand the number of times a tire defect was responsible for the situation the OP describes. And this is even including problems with the crappiest tire brand we carried. Yokohama makes a quality product and I'd bet a stack of Michelins that your tire overheated from low inflation pressure and then separated.
TireRack did what they're told to do by the tire maker, send you to a dealer. The tire manufacturers want a live body to look at a tire before it's sent in for warranty. TireRack is definitely to blame for sending you to a dealer who didn't carry Yokahama since there's nothing he could do with your tire. It's unfortunate that the Yoko dealer turned out to be such a jerk, though. It may be that he realized this was not a condition covered under warranty and didn't want the hassle and expense of dealing with something he made no money on, but that's still no excuse.
It's not clear if the OP gave TireRack another chance to make things right, although it appears as though anything less than a free replacement wouldn't have satisfied the OP. That just wasn't going to happen no matter who the OP bought the tires from.
Tire rack said they couldn't help me, only a yokohama dealer could help me. I guess I must have underinflated just one tire out of 4, the others had no problem. Amazing how that happened, since I check all four on a regular basis.
Yes, for reasons outlined earlier, a dealer is the place for consumers to get tire warranty issues resolved. I don't suppose you would have been too thrilled to have to pay to ship the tire back to TireRack, I know I wouldn't, which is why they push you towards local dealers. The dealer buys their tires from a distribution center (unless they are a large chain operation, in which case they buy directly from the manufacturer) and the distributor deals with the manufacturer for warranty issues. If your local dealer was a smaller operation, he would never contact Yokohama and Yoko wouldn't even talk to him. He'd have to send it to his distributor, who would probably kick it back to him if there was evidence of under-inflation.
But, IMO, TireRack did have an obligation to you as their customer if you were unable to get service from the dealer. It's still not clear to me if you attempted to work with them after the Yoko dealer blew you off. If you did, then shame on TireRack for at least not trying harder, even if it was not an issue covered under Yoko's warranty. If you just got fed up with the whole affair and moved on, then it's difficult for me to fault TireRack.
As far as the tire's condition prior to the failure, I've heard that same story (I always check the pressure and so it had to be fine) from every customer I ever dealt with. Yes, it's possible that your situation was one of those handful of times I talked about where I ever saw a tire actually fail from a defect, but the odds are incredibly against that. Without the tire, there's no way for anyone to know the truth, not even you. You could have had a puncture after the last time you checked the pressure and drove on it long enough for the tire to de-laminate. I know you don't want to hear that, and don't want to believe it, but the numbers don't lie.
clearanceman said: That dealer gave me a bunch of crap for not buying the tires from him and then refused to replace the tire anyway, Why did you take a bunch of crap from this dealer? It's none of his business where and why and how you buy a particular tire brand. He happened to be the dealer for the defective product, his responsibilty was to check it and replace it if it were a warranted issue.
Madib said: Yes, for reasons outlined earlier, a dealer is the place for consumers to get tire warranty issues resolved. I don't suppose you would have been too thrilled to have to pay to ship the tire back to TireRack, I know I wouldn't, which is why they push you towards local dealers. The dealer buys their tires from a distribution center (unless they are a large chain operation, in which case they buy directly from the manufacturer) and the distributor deals with the manufacturer for warranty issues. If your local dealer was a smaller operation, he would never contact Yokohama and Yoko wouldn't even talk to him. He'd have to send it to his distributor, who would probably kick it back to him if there was evidence of under-inflation.
But, IMO, TireRack did have an obligation to you as their customer if you were unable to get service from the dealer. It's still not clear to me if you attempted to work with them after the Yoko dealer blew you off. If you did, then shame on TireRack for at least not trying harder, even if it was not an issue covered under Yoko's warranty. If you just got fed up with the whole affair and moved on, then it's difficult for me to fault TireRack.
As far as the tire's condition prior to the failure, I've heard that same story (I always check the pressure and so it had to be fine) from every customer I ever dealt with. Yes, it's possible that your situation was one of those handful of times I talked about where I ever saw a tire actually fail from a defect, but the odds are incredibly against that. Without the tire, there's no way for anyone to know the truth, not even you. You could have had a puncture after the last time you checked the pressure and drove on it long enough for the tire to de-laminate. I know you don't want to hear that, and don't want to believe it, but the numbers don't lie.
I have never had a tire peel tread, I have been driving for 26 years. The tread was coming off in strips.
kl001 said: clearanceman said: That dealer gave me a bunch of crap for not buying the tires from him and then refused to replace the tire anyway, Why did you take a bunch of crap from this dealer? It's none of his business where and why and how you buy a particular tire brand. He happened to be the dealer for the defective product, his responsibilty was to check it and replace it if it were a warranted issue.
It's true. I guess I took it because I thought he would help me. Stupid me. It was pouring rain and I didn't have a lot of time and I wanted to avoid going to each yokohama dealer in town until I found one that would help me. The tire was half wore out, I didn't want to invest hours in this process. But you are right, as soon as he started giving me a hard time, I should have taken my tire and left.
clearanceman said: kl001 said: clearanceman said: That dealer gave me a bunch of crap for not buying the tires from him and then refused to replace the tire anyway, Why did you take a bunch of crap from this dealer? It's none of his business where and why and how you buy a particular tire brand. He happened to be the dealer for the defective product, his responsibilty was to check it and replace it if it were a warranted issue.
It's true. I guess I took it because I thought he would help me. Stupid me. It was pouring rain and I didn't have a lot of time and I wanted to avoid going to each yokohama dealer in town until I found one that would help me. The tire was half wore out, I didn't want to invest hours in this process. But you are right, as soon as he started giving me a hard time, I should have taken my tire and left.
At least retaliate and file a BBB complaint. Also, go ahead and write a bad review under Yahoo local search, etc. You probably won't see anything for the tire, but at least you have some power...
Richardito said: clearanceman said: kl001 said: clearanceman said: That dealer gave me a bunch of crap for not buying the tires from him and then refused to replace the tire anyway, Why did you take a bunch of crap from this dealer? It's none of his business where and why and how you buy a particular tire brand. He happened to be the dealer for the defective product, his responsibilty was to check it and replace it if it were a warranted issue.
It's true. I guess I took it because I thought he would help me. Stupid me. It was pouring rain and I didn't have a lot of time and I wanted to avoid going to each yokohama dealer in town until I found one that would help me. The tire was half wore out, I didn't want to invest hours in this process. But you are right, as soon as he started giving me a hard time, I should have taken my tire and left.
At least retaliate and file a BBB complaint. Also, go ahead and write a bad review under Yahoo local search, etc. You probably won't see anything for the tire, but at least you have some power...
horizon6 said: Yes, there are many reasons for buying tires from Costco - Fair price with installation - No charge tire rotation - No charge flat repair - No charge hazard warranty - etc
The only problem with those warehouseclubs is that they don't tend to carry the tire brand that you want. I used to buy from Tire Rack, but now I just go to Sears. I think they'll probably have their sale again around Black Friday where they knock an extra 10% off the price. I got them to price match The Tire Rack price and then they took an extra 10% off with their sale. Although I had to pay the state sales tax, it was still cheaper because they didn't charge for mounting, only balancing whereas buying from tire rack would have had all those charges making them more expensive. Then of course you have to wait for them to ship it to you, carry all the tires to the shop etc.
mikeres
Senior Member - 1K
posted: Oct. 31, 2009 @ 2:13p
henry33 said: Then of course you have to wait for them to ship it to you, carry all the tires to the shop etc.Tire Rack will ship to the dealer/tire installer of your choice.
clearanceman said: I didn't want to invest hours in this process.
It sucks that it happened to you, but I see the statement above all the time. People complain about others not wanting to invest time and energy into something they have no skin in, but at the same time, people who have THE MOST interest in the process DON'T want to invest time in it either.
If you don't want to invest time, how to you expect someone else to do?
By the way, I have been buying from Tire rack for many, many years. Never had an inssue. I once bought brakes from them (rotors and pads). Once installed, I didn't like the noise they were making (driller rotors). I called them up, and stated what I did not like, they sent replacements and free return shipping label. Those weighed like 25 lbs, so, I know it was not cheap to send them to me, and back, and send the replacements.
I have been using Yokohama tires exclusivly since 2000, when I doscvered that they offer better value and quality than competition.
blueiedgod said: clearanceman said: I didn't want to invest hours in this process.
It sucks that it happened to you, but I see the statement above all the time. People complain about others not wanting to invest time and energy into something they have no skin in, but at the same time, people who have THE MOST interest in the process DON'T want to invest time in it either.
If you don't want to invest time, how to you expect someone else to do?
By the way, I have been buying from Tire rack for many, many years. Never had an inssue. I once bought brakes from them (rotors and pads). Once installed, I didn't like the noise they were making (driller rotors). I called them up, and stated what I did not like, they sent replacements and free return shipping label. Those weighed like 25 lbs, so, I know it was not cheap to send them to me, and back, and send the replacements.
I have been using Yokohama tires exclusivly since 2000, when I doscvered that they offer better value and quality than competition.
I know I used TireRack for years too. Brakes are different, they stand behind their brakes.
TireRack doesn't stand behind their tires, they just send you to the local dealer for that brand of tire which may or may not be a local TireRack installer. So there you are trying to get help from a dealer who you did not buy the tire from. Good luck, I drive 30,000-40,000 miles per year and so have bought six tires (between my two vehicles) since my original post. The timing worked out that way that I needed them and two were due to the tire falling apart described in my first post.
I ended up going to WalMart and I got more Goodyear Viva 2 tires. Not a high performance tire, but decent in all conditions works fine for my driving which is fairly fast, and the price is right. I've never had one fail and they last as long as anyting does here, nothing goes over 40,000 miles no matter what the rating.
The other thing is I noticed two out of balance when I rotated them and WalMart has the lifetime balance/rotate for $7.50 per tire. They did them for free. I had two bad Viva 2s in the past (crooked, miscast) and WalMart replaced them for free. I had crooked Michelins from TireRack and I was SOL. Say what you want about WalMart, they do stand behind their tires, at least they have for me. I almost bought from Sams, but the clerk was bashing the Viva 2 and talking blow outs so I went over and bought some Viva 2s. I hate when they just make crap up to get sales. I've wore Viva 2s down almost bald and never had a blow out with one.
as said above if you cant invest the time to resolve it dont expect some local dealer who didnt even sell you the tires to help you
Ive had 2 failures -one blowout abd one tread separation..in both instances i took the car to tire dealer and they did nothing. I next wrote to the ceo of the tire companies and not only got new tires, i also received payment for the damaged rim for the blowout and to repaint the fender where the separated tread damaged it. Both claims were near $1000 each.
Yes the CEOs office asked for the tires to inspect, since their dealers retained them (they really just threw them in their old tire bins) they were no longer available for inspection. I tendered the tires to their dealers and its not my responsibility that they did not retain them for the claims process.
Yes it takes a few minutes of typing to write a letter to the ceo but its more productive than just putting the rant on fw
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
