Invite Linky What is EpixHD? Epix is the new channel and online service from Paramount, Lionsgate and MGM. Get Movies Watch hundreds of big Hollywood movies and fan favorites, instantly. Get front-row seats to the hottest live music and comedy events. All in HD. Get More EPIX takes you deeper into the movies you love. Tons of studio exclusives, behind the scenes access and downloadable extras. Go Anywhere Watch Epix on any screen, anytime. On air. Online. On demand. The best movies are only two clicks away, and always in HD. FAQ'S ============================================================================================================ To have the best experience on EPIXHD.com, you will need the following software installed on your computer: • Internet Explorer 7.0 or above, Firefox 3 or above, or Safari 3.0 (Mac / PC), and Google Chrome. • JavaScript and Cookies must also be enabled • Adobe Flash Player 10 or above • Microsoft Windows XP SP2, Microsoft Windows Vista or Macintosh OS X In addition to the software requirements, you will need an internet connection that is capable of providing you with high bandwidth. A minimum of 500Kbps download is required to seamlessly view the lowest rate possible. Our videos stream at a variable rate between 500Kbps up to 3000Kbps, and we will dynamically adjust our stream based on your bandwidth capability. You will also have the ability to choose either the highest quality stream (3000Kbps) or set the player to “variable/seamless mode,” which will adjust the bit rate accordingly. We recommend a minimum downstream bandwidth of 1,000Kbps for the smoothest playback experience. Account: You can enjoy most of EPIXHD’s by simply visiting the website, and even more when you sign up for a free account. When you sign up for a free registration you will receive: • Full access to the website and all of its pages • Ability to watch all the extras videos • Watch a movie in the private screening room (with invite from a paid subscriber) • Create a profile which will let you share your interests with other users and a feed to follow your recent activity on the site However, a Paid subscription will offer you the full experience and the following advantages: • All the access that free subscribers get • The ability to watch all the movies available from our library
Login: In order to register or login you must click on the “Me Tab” from wherever you are on the website. To create a new account: • Click on the “Me Tab” to access the registration form • Fill out the form with a username, email, and unique password • An email will be sent to the account you provided and you must click the link to confirm registration. • When you have confirmed registration with the link you are ready to go Audio: A majority of audio issues that users experience can be resolved on their end very easily. The following are some suggestions if you are experiencing less than satisfactory audio: • Make sure the volume level on the video player is properly set and that you have no muted the movie. • Make sure that your computer speakers are turned on and that the volume is set to the appropriate level. Also make sure that your computer volume is not muted. To check this do the following: On Windows: double-click the volume Icon in the System Tray making sure none of your settings are muted. On Macintosh: the volume controls are located in the top right corner of the menu bar. • Make sure that you are able to listen to audio files locally on your computer. • Restart your browser and try to watch another video. If these steps do not resolve your issue, you may need to reinstall your Flash drivers. To do so: Uninstall Flash following these steps. Restart your computer. Reinstall the latest version of Flash following these steps. Geo-Filtering: EPIXHD is currently only available in the United States, At present we do not have international streaming rights for our movies. Streaming: The movies you watch on EPIXHD are streamed to your computer and use a process known as “buffering” in order to ensure the smoothest playback possible. If your Internet connection does not meet the minimum requirements you will experience stuttering of the movie as your buffer begins to run out. To remedy this it is recommended you pause the movie and let the buffer reach its maximum to ensure smooth playback. The buffer size is limited due to legal reasons and will only download a short portion of the movie. Stuttering; When a video begins to stutter, discovering the root cause of the issue is difficult to diagnose. However, there are some methods to determine if the stutter is being caused by a common cause. If you are experiencing a stutter one of the following may be the cause: • If you are experience both an audio and video stutter during playback, the most likely cause is an issue with your internet connection. • If your audio playback is fine but video playback is not working properly, it is likely that you are experiencing hardware or software issues on your computer. • You are viewing the movie over a wireless connection which may not provide the same bandwidth as a wired connection. • You are using multiple bandwidth intensive programs or downloading something while watching a movie at the same time. • You are sharing an internet connection with other people on a network and they are using bandwidth intensive applications. • Your computer hardware is incapable of handling video playback in full screen mode and you are only able to smoothly watch a video in regular mode. Besides these two common reasons for playback issues, there may be a deeper issue that you are experiencing on your computer, on your network, or from your internet service provider. If this is the case we recommend seeking out a professional to diagnose and resolve the problem. Video Settings: The EPIXHD video player is capable of streaming multiple levels of quality to your browser. As the user you are able to decide whether you want to watch a movie in variable quality or in the highest quality. The video quality that is available to you are the following: 500Kbps, 900Kbps, 1200Kbps, 1700Kbps, 2200Kbps, 3000Kbps. When in variable/seamless mode, the streaming values will range through all the values depending on connection speed. If a user chooses to watch the movie only in the highest quality possible, they are able to choose the “Maximum/Locked” mode in the stream info menu. |