Office Max - refusing to honor promotion

ON Sunday Office Max offered Toshiba 500 and 640 GB usb disk drives at very aggressive early Black Friday offer ($39 and $59).
I placed an order and received a confirmation email with the aggressive pricing.
Today they apparently canceled all orders for these drives, claiming an error in a pricing program.
They went on to say they will not honor offers on the web site that contain typological errors.
Their customer support was not at all friendly when I called about the issue.

I personally take serious issue with their actions
1. Typological errors are make by typists (see dictionary definition) - not automatic pricing programs
Their excuse does not hold up to any sort of logic
2. They claim in cancellation letter that the MSRP for the smaller drive is $149. All other sources quote the MSRP at $129
(Wallmart sells them at $79)
3. Customer support was uncaring - simply quoting a corporate decision to to cancel the orders
(an apology on behalf of their employer might have been nice)
No alternate offer was suggested - or even matching a competitors price on a similar item.
4 They have apparently have no escalation or exception process beyond the crew answering the phones.

Send a complaint to the attorney general and/or the BBB for the deceptive offer. You still have your emails as an indication of the offer. Spread the bad karma back to them.

I am not trying to defend them --- but you were warned in the FW thread that this deal would likely be rejected

don't know what you could show as your loss or damages --- you didn't have to get in your car and drive anywhere

if everyone makes too much trouble --- the result is that they may be more careful and the likelihood of a good deal slipping by would be less

I suggest you just don't participate in these "hot deals" in the future and you will have nothing to worry about

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