AT&T DSL Rate Discrepancy

I just got my bill for AT&T DSL without land line. They are charging me $37.95 for 1.5Mbps access. (Which by industry standards is way too high.)

Looking at this website, it seems like it should be $35. http://www.att.com/gen/general?pid=11523
However, when I call the number, they say that the above page does not apply. One rep told me it was because I was in a BellSouth state (which is bogus, because on the page above, it says North Carolina). The second rep told me that the rate above was only for AT&T U-verse subscribers. That also sounds bogus since it doesn't say "U-verse" on that page anywhere and U-verse is a different option on the drop down. Two reps have refused to alter my rate.

Suggestions?

Other DSL deals?

ask to be transferred to retentions rep. threaten to terminate. it helps to have competing offers handy.

Yeah....unfortunately TW is also 37.95 for the same 1.5Mbps. Seems like price fixing doesn't it.

In some areas you can get no-landline AT&T dsl for 19.9x + taxes for 768 speed, so that might be a cheaper option.

dandan50 said: markbyte said: dandan50 said: Yeah....unfortunately TW is also 37.95 for the same 1.5Mbps. Seems like price fixing doesn't it.

I'm in the Raleigh/Durham, NC area and I have just gotten Earthlink. It's 29.95 per month for the first 6 months and $41.95 per month after that. The speed is up to 7Mbps. It works through your cable and TWC comes out to install it. There are some cheaper options but I believe this is the best value. www.earthlink.net

I'm in Ral/Dur as well. For 7Mbps, that's great. Especially since I'm paying $37.95 for 1.5Mbps.

Yes, and it's legitimately that fast. I just did a speed test and my download speed was 6,894Kbps with an upload speed of 291Kbps. What's funny is that the bill comes from TWC that shows "Earthlink $29.95" whereas if I had gone through TWC to get the exact same thing it would have been twice that amount.

I'm in a Bellsouth state, and I used to have the 1.5M speed. I'm guessing you signed up a long time ago. If you call and tell them that you're upset that new customers get cheaper service than you do, they'll drop it to $32.95 with very little if you tell them you want to switch.

Or, if you want to get more out of the deal, do what I did: switch to cable for less than a month (I did 10 days), get a bill from the cable company, then sign back up with ATT. I'm now getting DSL 6Mbps, phone line (even though I have no phone plugged in at the house) for $40/month. BUT I also got $35 FW CashBack, a $75 ATT visa bonus card, and another $100 visa bonus card for switching from cable. Once you factor in the various rebates, I'm essentially getting phone and DSL for about $25/month.

Told them I was getting laid off, they dropped it to 25 a month for a year 6 Mbs

@MarkByte: Thanks for the tip on Earthlink. It was installed today.

I am wondering if anything else is available here? I am rural North Oklahoma, but very close to main fiberoptic. How would I find if there is a competitor?

I despise AT&T. I don't understand how they can charge $45 (here in atlanta) for 8mbps, and Comcast only charges $20 for 16mbps (though I regularly get 23mbps from Speakeasy Speed Test).

Getting to the point of this thread... I ALWAYS call and ask to speak directly with retentions, regardless of my issue. They have the most power, and are usually the most willing to help you.