EDIT: I finally found out why they rejected my rebates.
My dad shares my name. He's at a different address, different phone number, etc. Their system marked us as the same household, even though we are not in the same household for the simple fact that we have the same name. The supervisor refused to accept our rebates. We both got in on this deal.
Well, I filed a BBB report. I even referenced my scans and my dad's scans of the rebates. Hopefully they'll get it worked out. I'll keep you guys updated! Total damages: $75 in rebates for me ($25x3), $69 in rebates for my dad ($23x3). All because they claim, and yes they said this, "The same name means the same household."
Update: I found out why their system marked us as the same household. When I moved back to Huntsville, AL, I lived with my parents for a total of three months. During those three months, I performed some parago rebates. Thus, their system believed my phone number and email address were tied to my parent's household.
Odd - NEVER had a problem with Parago, and I am under the same situation. Since address/phone were different, never had a problem. I did however had a problem with another rebate clearing house that did it by name.
rsuaver said: Odd - NEVER had a problem with Parago, and I am under the same situation. Since address/phone were different, never had a problem. I did however had a problem with another rebate clearing house that did it by name.That's why I'm posting updates on this. Parago is usually pretty good. If they don't fix the issue, I'll post all the supporting documentation here, including my address, so that you guys can see for yourself: different address, different phone number, different email; the only thing the same is the name. The hold time to speak to a supervisor was rediculous, but the supervisor said, "The same name means the same household. Limit three per household."
I replied, "How does that work? There's 8 people with my same name living in this city according to the phonebook. Are you telling me only one of us can do a particular rebate? Do I have to check with them before filing my rebates now?"
"Yes." He then said he was sorry, but he nor anyone else there would do anything. I am paraphrasing on that last part, as it involves a lengthy back-and-forth on if there was anyone who could override the system's rejection of these clearly valid rebates.
Quick update: BBB report was delivered Monday. I have not heard from them sense.
mikeres
Senior Member - 1K
posted: Mar. 26, 2010 @ 9:51p
squinky86 said: I replied, "How does that work? There's 8 people with my same name living in this city according to the phonebook. Are you telling me only one of us can do a particular rebate? Do I have to check with them before filing my rebates now?"
"Yes." He then said he was sorry, but he nor anyone else there would do anything. I am paraphrasing on that last part, as it involves a lengthy back-and-forth on if there was anyone who could override the system's rejection of these clearly valid rebates.I wonder how many Smiths, Browns, Johnsons,etc., live in cities like NY, Chicago, LA, Dallas, etc. The first one in each city gets the rebate, the rest storm the castle?!!!
Time to contact the store you purchsed from, the manufacturer (they set the rebate rules - not Parago (at least they're not supposed to)). Forget the BBB (they might come through, who knows). Even if the BBB helps you get your rebate you should still write to your SAG and the FTC (it sounds like Parago and the manufacturer are doing this nationally).
my48 said: Got my email with website to check on rebates. But when I go to website I get 404 Error, website cannot be found. Out $75. Never again!Go to this address: http://www.rebatetrack.com/promocenter/parago/track.html and enter the tracking number provided in your email.
Alright, time for an update: I contacted Samsung to get this issue resolved. First: live chat. The representative said that she had no contact information or any help she could give me, but told me to call 1-800-SAMSUNG to speak to one of their support specialists.
I called the number, and spoke to Sabrina. Sabrina said that they are all third-party call centers, and that no one would be able to help me. I would have to take up my issue with the rebate processor, as "any call center will give you the run-around" at samsung.
I told her that I was in contact with the rebate processor (Parago), but I needed someone at Samsung to fix the issue as Parago was not helping.
Sabrina hung up.
I have no idea who to contact at Samsung; any help or contact would be appreciated. mikeres said: Time to contact the store you purchsed from, the manufacturer (they set the rebate rules - not Parago (at least they're not supposed to)).I really doubt 1saleaday or dailysteals is going to be of much help. It's not their fault that the manufacturer and rebate center is denying the rebates.
mikeres
Senior Member - 1K
posted: Mar. 30, 2010 @ 3:23p
squinky86 said: Alright, time for an update: I contacted Samsung to get this issue resolved. First: live chat. The representative said that she had no contact information or any help she could give me, but told me to call 1-800-SAMSUNG to speak to one of their support specialists.
I called the number, and spoke to Sabrina. Sabrina said that they are all third-party call centers, and that no one would be able to help me. I would have to take up my issue with the rebate processor, as "any call center will give you the run-around" at samsung.
I told her that I was in contact with the rebate processor (Parago), but I needed someone at Samsung to fix the issue as Parago was not helping.
Sabrina hung up.
I have no idea who to contact at Samsung; any help or contact would be appreciated. mikeres said: Time to contact the store you purchsed from, the manufacturer (they set the rebate rules - not Parago (at least they're not supposed to)).I really doubt 1saleaday or dailysteals is going to be of much help. It's not their fault that the manufacturer and rebate center is denying the rebates.If you have paid by CC then dispute the charge. I haven't done it but I've seen posts by others that have successfully disputed the credit card charge because they haven't received their rebate.
Perhaps someone that has won such a dispute can chime in and walk you through it. Meanwhile do a search of FW and see what turns up. Also search the Archives.
mikeres said: If you have paid by CC then dispute the charge. I haven't done it but I've seen posts by others that have successfully disputed the credit card charge because they haven't received their rebate.
Perhaps someone that has won such a dispute can chime in and walk you through it. Meanwhile do a search of FW and see what turns up. Also search the Archives.
edit: spellingCC dispute would be last step. I really don't want the reseller, who had nothing to do with this rebate getting denied, to be out their money. I'm going to do everything I can to get Samsung and Parago to fix the issue before this step.
GOOD NEWS - The BBB complaint resulted in much of the issue being resolved. They validated my rebates ($75 total), but completely ignored my request to validate my dad's rebates ($69 total). The BBB response also had the email address of the customer complaint specialist at Parago. I have sent him an email asking him to validate my dad's rebates, and I will mark the BBB complaint as resolved. We'll see what he does!
EDIT: I'm giving Parago until the end of Monday to respond. If they do not, I will mark the BBB complaint as unresolved. At how quickly they responded to the BBB complait originally, and giving me the personal email address of the person in charge of handling the customer complaints, I do expect them to resolve the issue before that time (hopefully within 24 hours).
squinky86 said: ... and giving me the personal email address of the person in charge of handling the customer complaints, ...Is Kent still in charge? He handled a couple of my Parago/BBB complaints (from early 2008) quickly.
NoMoneyInMyWallet said: squinky86 said: ... and giving me the personal email address of the person in charge of handling the customer complaints, ...Is Kent still in charge? He handled a couple of my Parago/BBB complaints (from early 2008) quickly.Yes! And thanks for the post, it makes me feel better about this getting resolved.
xoneinax said: What is the best way to actually talk to a live person at rebatesHQ/Parago/rebatetrack?The best way is to pretend like you've received a rebate rejection card when going through the phone support, as the automated system tends to hang up on you if you don't have one. Then, when you reach an opperator/support person, be honest, truthful, and polite to them. Sometimes, you'll get a bad one that will laugh at you and hang up - just call back, as you probably won't get the same one. If you can't get it resolved, I recommend contacting Kent. The BBB lists many phone numbers for Parago, including a number for Kent Patterson, the person who would receive your BBB complaint should you file one. Scroll down the page, and you'll find a section of "additional numbers" you can try to call first:Tel: (866) 591-8266 Tel: (972) 538-7277 Tel: (888) 641-4128 Tel: (972) 538-7256 Tel: (972) 538-7319 Tel: (972) 538-7297
Finally resolved! Kent overrode their system and validated my rebates this morning. I called his direct number (provided in an email he sent me), he picked up on the first ring, and took care of my remaining issues within 2 minutes. While the issue should have been resolved at a lower level, Parago did come through in the end!
Now that the rebates are marked as valid, it's time to wait a couple months for them to dispurse payments...
squinky86 said: Finally resolved! Kent overrode their system and validated my rebates this morning.Glad to hear that this issue is resolved, but ... are you going to continue to have the same issue going forward? Did you discuss the same name scenario/issue with Kent?
NoMoneyInMyWallet said: squinky86 said: Finally resolved! Kent overrode their system and validated my rebates this morning.Glad to hear that this issue is resolved, but ... are you going to continue to have the same issue going forward? Did you discuss the same name scenario/issue with Kent?This was not discussed at the higher levels. I was informed at one point that it was an anomaly and should not have been flagged in the computers, and that it will not happen again. To avoid this situation in the future, I will be putting my nickname on the rebates that my dad is also getting in on.
jw530
Member
posted: Apr. 16, 2010 @ 9:43p
squinky86 said: Finally resolved! Kent overrode their system and validated my rebates this morning. I called his direct number (provided in an email he sent me), he picked up on the first ring, and took care of my remaining issues within 2 minutes. While the issue should have been resolved at a lower level, Parago did come through in the end!
Now that the rebates are marked as valid, it's time to wait a couple months for them to dispurse payments...
My (3) rebates have been valid since 2/10/10. I haven't received anything yet. Is this a typical wait time for this company? If so, I hope you are patient.
jw530 said: squinky86 said: Finally resolved! Kent overrode their system and validated my rebates this morning. I called his direct number (provided in an email he sent me), he picked up on the first ring, and took care of my remaining issues within 2 minutes. While the issue should have been resolved at a lower level, Parago did come through in the end!
Now that the rebates are marked as valid, it's time to wait a couple months for them to dispurse payments...
My (3) rebates have been valid since 2/10/10. I haven't received anything yet. Is this a typical wait time for this company? If so, I hope you are patient.Wait about 3 more days. They seem to be on a schedule where they process rebates in batches. The last batch that went out this week was for rebates that were handled 2/6. The next round are the ones handled on 2/10 (of which, one of mine was also handled on that date), indicating that you'll likely see it in your mailbox by the end of next week.
When I had them deny a rebate for lack of a UPC (which I DID enclose, along with the sales receipt), I went to their "contact us" form and asked WTH was going on. Next day I received an email that "since I was a valued customer" they had changed the status and I would get the rebate after all. Not a lot of trouble, so I will file ones with them feeling much better than some of the other companies that do rebate processing.
I just went through a frustrating experience with Parago, getting them to approve three Symantec rebates for Norton AntiVirus 2010. (This was the great $39.99 offer by Office Depot for Norton in May promising to give you back a $20 rebate card, a $20 check, and two movie tickets worth up to $24.)
My story (too long to rewrite here), including dealing with Parago's CEO, and the name of a good contact person for future problems not resolved at the customer service level is here .
I had a similar problem with a Samsung rebate processed through Rebatetrack.com I basically never heard anything back after submitting a couple of rebates for bluetooth headsets from Samsung. I called in today and spoke with a customer service rep and she was very nice and helpful, but was unable to help solve the problem as the program had expired. in her words once the offer closes out they can not add or revise any infromation on the submission and I subequently spoke with two managers with the last being Hugo opperator id# 0182. From redaing what is listed here I told him that I was left with no option, but to file a BBB complaint and he said that he was not able to help that his hands were tied. I mentioned that Kent Patterson would eventually have to look into the matter andI asked to be connected to him at that point, but was told that there was nothing further that could be done.
I tried calling the direct numbers listed above and one of them got me to Kent Pattersons voicemail. Hopefully I will hear something back from him and see if he can resolve the problem.
Well, Kent did call back and after faxing the receipts that they claimed I did not send the first time he was able to issue the rebates within an hour of faxing over the documents. I would definitely take the time to contact Kent at one of the numbers previously listed, or by e-mail BEFORE: Filling a BBB complaint. Hope this helps...
cloverboy said: Well, Kent did call back and after faxing the receipts that they claimed I did not send the first time Do you make a single scan of everything in the submission so the rebate processor can't make such claims?
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