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posted: May. 26, 2012 @ 6:55p
it only comes up to 13.49 after you add it to cart. once you attempt to checkout the price goes back to 26.99 . I've tried it a few different times.
posted: May. 26, 2012 @ 7:58p
hazazil said: it only comes up to 13.49 after you add it to cart. once you attempt to checkout the price goes back to 26.99 . I've tried it a few different times.
same here. this isn't the first item this has happened to me on. really wanted whatever it was last time so i contacted customer service and the credited me, but still a hassle.
chatting now, cause I would like a set of these. thanks OP
posted: May. 27, 2012 @ 5:44p
how did you explain it to customer service since it does state the cost is 26.99 but when added to cart the price is 13.99 and then at checkout the price goes back up? I'm on "live chat" with Sears customer service right now
posted: May. 27, 2012 @ 6:22p
i just got done chatting with Sears customer service online and he could not help me. he said the 26.99 is the real price. i then called to speak with Sears customer service and was told that the checkout price "is the real price" and they are working on the issue. i asked to speak with a manager and was placed on hold. A few minutes later the same customer service rep came back and asked the item number to the item i was referring to. after giving him that info, he placed me on hold for a few more minutes. After a few minutes, he came back and said after checking on the item the updated price is 14.69. I have no clue how they came up with that price but that's a pretty good price. I ordered 1. He said he couldn't make any adjustments till after the order was placed. Price of order before adjustments was 27.02 and after price different of 10.80(credited back to my credit card in 3-5 business days) the order came out to 16.22. Ofcourse that is the price to pick it up at the store. So if it's worth the hassle to you, go for it. Thanks OP
posted: May. 28, 2012 @ 9:00a
according to the rep i chatted with the price wasn't supposed to go live until today. he told be to buy then call today to get readjusted. i figured i'd wait to make sure.
both the metric and SAE are onsale. i have still had to add, remove and re-add to get the right price. Not a fan of how their site works at all.
posted: May. 28, 2012 @ 9:42a
Worked for me. I used express checkout with instore pickup. Got the metric set for the same price. I also got a 25% off coupon after completing checkout. Thanks OP.
seeing it now at 12.49 and it allowed me to checkout no problem
posted: May. 28, 2012 @ 4:55p
Could not order standard and metric together with the discounted price. Ordered one at a time and worked great. Thanks op.
posted: May. 28, 2012 @ 5:20p
Metric set is still $12.27 for me. When I picked up the wrenches I took the 25% off men's apparel coupon that I got after completing online checkout. In store they had a bunch of quick dry men's athletic shirts regularly $16 for half off and some cargo shorts regularly $40 also half off. I was able to use the 25% off coupon on the total purchase not just one item. Got the shirts for $6 ea and the cargo shorts for $15. This was a good day to shop.
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