Here is a chat transcript I just had 2:04pmEST 12/21/2012.
You are now connected to ArunKumar from Amazon.com. Me:Wanted to check on item B0002AQS9A to verify if I would get 3 jugs weighing 16 pounds each, totaling 1 order of 48 pounds for $13.60 ArunKumar:Hello, my name is Arun from Amazon.com. Me:Hey Arun ArunKumar:Can you hold for a minute or two while I research this for you? Me: Sure thing ArunKumar:I'm sorry to keep you waiting. It'll just be a moment longer. Me: Ok, no prob ArunKumar:Thanks for waiting. Yes, Ryan. You will receive a 3 jugs each of 16 pounds in the order. Me: Ok thank you Arun, have a good one! ArunKumar:It was my pleasure. Is there anything else I can do for you today? Me:Nope, that;s it
Thanks for posting all of your chats, but let's be honest, none of these overseas chat reps have any idea what you will receive. They can only look at the info in their computer and make a best guess. It depends on how the item is packaged in the warehouse and what is shipped out.
I will wait to see what I get, and return is as "not as described" if I don't get 3. There is a UPS less than a mile from my house so it's not much of a hassle to do that.