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48 pounds of Premium Cat Tails Litter Premium Choice Extra Scooping Litter $13.60 shipped Prime

5 of 6
Jlovey2
12/22/12 1:10 PM
My mom ordered this. What happens if it's only 2 containers and not 6 what will Amazon do?
Bill00
12/22/12 2:55 PM
crhptic said:   

Mine shipped last night. I ordered 2, which should be 96 pounds, but the UPS package that shipped out weighs only 34 lbs.


Pure speculation: Maybe 2 individual jugs @ 16 pounds each, plus 2-pounds of packing material? Sorry -- I know you don't want to hear something like that...
240crown
12/22/12 4:39 PM
Jlovey2 said:   

My mom ordered this. What happens if it's only 2 containers and not 6 what will Amazon do?

. If she ( and I, I also ordered 2) get 2 jugs not 6, that is one third and I expect to only pay one third the stated cost. Fair?
homersaysdoh
12/22/12 5:29 PM
Bill00 said:   

crhptic said:   

Mine shipped last night. I ordered 2, which should be 96 pounds, but the UPS package that shipped out weighs only 34 lbs.


Pure speculation: Maybe 2 individual jugs @ 16 pounds each, plus 2-pounds of packing material? Sorry -- I know you don't want to hear something like that...


Amazon customer service told me yesterday that the shipping weight was 16.5 lbs each
cyclespeed
12/23/12 1:15 PM
"I'm sorry for the inconvenience you had. I'll surely help you with this issue.

I've checked and found that the quantity of "Premium Cat Tails Litter CAC00031 Premium Choice Extra Scooping Litter Jugs, 3/16-Pound" is one." GRRRR
baltik
12/26/12 12:33 AM
Just received - a single 16lb package as feared... do i have any recourse?
ZeeOhhSix
12/26/12 10:50 AM
I am fighting them right now. Will update you. It has been 30 minutes already. I fear the CSR is sub-80 in IQ.
speedbird71
12/27/12 11:10 AM
UPS return labels printed to have them pick it up tomorrow.
theresak214
12/27/12 9:37 PM
I ordered 2 and received 4 16lb jugs. Requested return & refund for package that contained only one. On last screen of return request it said that I could keep it & they will refund me $13.60.
crhptic
12/28/12 9:37 PM
I ordered 2 and got 2 jugs. I chatted with customer service and they are sending me a "replacement" so I will have 4 jugs total. Good enough.
5 of 6
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