I received my confirmation on the 9th. I just received my Amazon card and called to cancel. I'm getting a refund of $10.xx.
posted: Apr. 24, 2013 @ 9:33p
Just received mine.
posted: Apr. 25, 2013 @ 7:55a
The wall street journal and Barron's Cancellation requests for print and digital subscriptions are only accepted by phone. To cancel your subscription, please call 1-800-975-3913. Our hours of operation are Monday through Friday, 8am - 8pm Eastern Standard Time. For security reasons, your subscriptions cannot be canceled by email or online.
Well that was about as painful as it could have been. The first rep went through excruciating spelling confirmation of my name and email address and still couldn't find the account on the first try. And then dumped me to a retention specialist who offered to tell me about customization features. "No, I just want to cancel." "OK, can I just get your phone number?" "Definitely not, please just cancel" "OK, I have done that and we do appreciate your time" "Actually, you don't"
It sounds like my sub will be active for the full 3 months so I expect no prorated refund, but just wanted to be done with them. The dishonesty about 'security purposes' doesn't help put me in a positive mood. They could certainly put retention attempts into an online cancellation process too, and personally I'd be more inclined to consider if the process didn't start off with their lie and I knew it would always be available at my convenience.
posted: Apr. 25, 2013 @ 11:55a
Received mine yesterday 4/24/13...cancelled with refund of $10.28 too.
posted: Apr. 26, 2013 @ 8:11a
Received mine 4/24, cancelled with minimal retention efforts, though no refund offered (I didn't ask). Sub stays active through entire 3 month period.
Senior Member - 3K
posted: Apr. 26, 2013 @ 8:36a
If you do not ask immediate cancellation and refund, the default is to enjoy remainder of 3 mo but no refund ... which they prefer of course.
I was just pissed about multiple wrong emails from them categorically denying $50 during the initial 'hot' period with 150days after trial etc, and having to threaten them to charge back, to get the deal going ... so happy to have more get their pound of flesh so to speak
based on what WSJ ended up doing, they could have just stated this up front and gained & retained my good will but some companies have to do it the hard way ...
posted: Apr. 29, 2013 @ 4:47p
I finally got my $50 Amazon Gift Card . . what a hassle . . had to contact them several times. I do like the WSJ and will wait until it expires, what is the point of cancelling? You don't get a refund.
posted: Apr. 29, 2013 @ 5:12p
MitchFlorida said: what is the point of cancelling? You don't get a refund.As others have mentioned: yes, you can.
I guess it just depends on what rep you get. I do know they were just going to process the cancellation, give their sales pitch, and say goodbye. If I hadn't asked for it, I wouldn't have gotten it.
posted: Apr. 29, 2013 @ 9:28p
How can they give you a refund? The $21.99 was for the first month and that is gone. I am not that hard up for money to have to cancel for a couple of bucks. I already made $28 on the deal, now I have to put the screws on them for more? Some people have a lot of nerve. Plus I admit that I do like the WSJ.com
posted: Apr. 30, 2013 @ 12:48a
I agree it's nice to have already "made" $28 on the offer, so yes, there's not much psychological pull to try to gain more. I think I failed to mention that the refund is pro-rated. In other words, I only consumed 47 days of my subscription. I can no longer log in and consume more, so I've been given that part of my subscription back. I don't think it's an ethical issue here, or "a lot of nerve"... but to each his own.
posted: May. 4, 2013 @ 8:25p
Got mine as well. All as described. Enjoy the WSJ so will keep it at least 3 months. May cancel the online edition though.
Senior Member - 3K
posted: May. 4, 2013 @ 8:59p
these b@stards ... along with online order they also canceled my hard copy paper subscription that was through the 39 week deals ... oh well ...
posted: May. 17, 2013 @ 6:29p
And... I'm still waiting for my gift card. And getting nowhere with Dow Jones.
posted: May. 19, 2013 @ 8:47a
posted: May. 30, 2013 @ 11:20a
3 months coming up for those who subscribed right away. don't forget to cancel!
posted: Jun. 3, 2013 @ 6:55p
They screwed me over, told me I didn't qualify for some reason and then offered a 2 month subscription extension. Bunch of @$$holes, all of them.
posted: Jun. 12, 2013 @ 12:16p
I just called 800-975-3913 and was told that the promo was for Amazon gc after three months of subscription (so the gc would be presented upon paid subscription for 4th month). The rep I spoke with (I was calling them to cancel) told me that the promo was confusing so WSJ dropped it, but that she could see I had subscribed when the promo was active and that it would be honored. I would say definitely a YMMV situation.
posted: Jun. 24, 2013 @ 5:37p
I subscribed on the first day and was just told that the gift card is only upon paid subscription for the 4th month. This is the third different story I've been told. No offer to honor the promotion.
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