wow, talk about cleaning up after themselves. i went into my account and ran all order placed last 6 month, logitech order did not even come up. one would think it should at least say "order placed but cancelled by Amazon" or something like that.

wiru

hey, anyone with good writing skill mind to share a effective complaint letter ? i want to send my regard to Amazon as well. thanks.

wiru

You folks that got credit out of it are lucky. They didn't budge for me at all. I guess they can see I don't spend enough normally there for them to take a very large loss if they lose my business forever. Oh well. I shall now call them... Scamazon!

Updating: I have them replace the order and will receive it next week. so if you order is "shipped" per Amazon and not received it(I doubt they really shipped it), ask them to replace the order for you. Use the previous order receipt should fulfill the rebate. shame on you, Amazon!

kuctoo said:same case as me, and as expected nothing delivered. called and was asked to wait one more day and will refund if not arrived yet. I told him NO, I WANT THE ITEM ASAP. after that, email a complaint letter to CS. Things are getting interesting here.

blued888 said:Mine says on UPS tracking: "Billing Information Received" since 11/23 which is pretty weird. Tentative delivery date is today. *crosses fingers*

Will e-mail them later tonight or tomorrow if merchandise is not received.

This is the response they gave me.

’m very sorry for any frustration or disappointment caused by
the
> cancellation of your recent Logitech order.
>
> At any given time, despite our best efforts, a small number of the
> millions of items on our site may be mispriced. We do, however,
> verify prices as part of our shipping procedures and canceled your
> order in accordance with these policies.
>
> We realize there were rebate(s) available at the time of your
> purchase that are no longer valid. Therefore, we would be happy
to
> offer you a promotional certificate for the value of the rebate(s)
> if you wish to place a new order for the canceled Logitech item(s)
> at the current price. Please simply write back to us after the new
> order has shipped, and we will apply the promotional certificate
to
> your account to use toward a future purchase.
>
> This offer is only valid if you haven’t already taken advantage
of
> this or a similar offer of compensation. Also note, we can only
> provide one offer per customer on an order that was cancelled due
to
> the pricing error, but would have otherwise qualified for the
> rebates posted at that time.
>
> In accordance with our posted policies on pricing, we are unable
to
> offer this item for the incorrectly posted price. The pricing
policy
> posted in the Help section of our web site
> (http://www.Amazon.com/o/tg/browse/-/468502/) clearly states that
if
> we discover items that were listed on our site with an incorrect
> price, we will either contact you for your approval of the correct
> price before shipping, or cancel the items and notify you of the
> cancellation.
>
> We will not be fulfilling any more orders at the incorrectly
posted
> price. However, we encourage you to take advantage of our offer to
> place a new order and write back to us by visiting the “Contact
Us�
> link here:
>

netsonic said:Aamzon is son of bitxx,

My logitech MX was cancelled, after contacted Amazon, they allow me to place a new order. After the order is shipped, Amazon will give the price difference and take care of the rebate I'm entitled to.

Now I get $84.24-$36.99=$47.25, I called customer service
1. They insist that it's one time excceptionm, but didn't refund the sale tax
2. For the rebate part, they say I can use the current $15 MIR, but they don't give me $30 promotion as they originally PROMISED

1. Always take detailed notes when calling a retailer
2. Always get CSR employee full name, ID , extension, and / or badge number
3. Always get a confirmation number
4. Always ask for detailed confirmation description to be emailed to you and stay on hold until it is done
5. If things aren't as promised, insist on being escalated to a supervisor, then their supervisor, and corporate office if need be (you may need to call a different number, but it has always worked for me when all else fails)
6. Don't fight a loosing battle, know when to quit
7. If the deal is an obvious mistake or too good to be true, don't expect every deal to go through
8. Sometimes a little bit is better than nothing

Pretty much the rulles I stick too...

dscrap said:
1. Always take detailed notes when calling a retailer
2. Always get CSR employee full name, ID , extension, and / or badge number
3. Always get a confirmation number
4. Always ask for detailed confirmation description to be emailed to you and stay on hold until it is done
5. If things aren't as promised, insist on being escalated to a supervisor, then their supervisor, and corporate office if need be (you may need to call a different number, but it has always worked for me when all else fails)
--- What telephone should I call ?
6. Don't fight a loosing battle, know when to quit
7. If the deal is an obvious mistake or too good to be true, don't expect every deal to go through
8. Sometimes a little bit is better than nothing

Pretty much the rulles I stick too...

I finally got my order this Wednesday after emailing Amazon back and forth several times. They shipped out a new order since they said the old one was lost in shipment (?). Anyways, I sent the rebate using the original invoice so hopefully it will be fulfilled.