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indranil1703
- New Member
posted: Aug. 12, 2008 @ 12:51p 
I just called these guys at the number provided and they were really nice at helping me find out that they have received my rebate forms etc. Also, I told them that I had not peeled the upc sticker off the cardboard box, and if needed, the "matching upc" code can be found underneath this sticker label. The operator said that they needed both the labels, and I did the right thing by not peeling the sticker off. I hope the sales representative is not taking me for a ride, but just wanted to give you all heads up here. |
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qma
- Member
posted: Aug. 12, 2008 @ 3:12p
I just called these guys at the number provided too. he told me they have received my rebate forms. But will t
ake several weeks to process that. |
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srxbr
- New Member
posted: Aug. 14, 2008 @ 9:23p
guys..please provide the number to call them and ask status..i have sent mine more than a month back, and have no clue even how and where to check status..
thanks |
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hhjane
- Member
posted: Aug. 24, 2008 @ 7:38p
Did you receive anything yet? I sent the rebate out 40 days ago and still received nothing. There is no website that I can go to track the rebate. Fingers crossed. qma said:Does anyone one get the rebate information for Trust Laser Combi Mouse? Such as confirmed email or rebate link. Sent out my rebate 10 day before. No feedback yet. |
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dentalcn
- New Member
posted: Sep. 25, 2008 @ 2:22p
Hi anyone got the rebate? please provide the number to call them and ask status...thanks |
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deallover77
- Member
posted: Sep. 25, 2008 @ 4:01p
dentalcn said:Hi anyone got the rebate? please provide the number to call them and ask status...thanks
Not seen the rebate check yet. Tried calling them at 866-531-3551 but always goes into voice mail. I did send an email to support@lhbrands.com and got a reply that my rebate is valid and should get the check in another 2-3 weeks. Send an email to support@lhbrands.com and follow up. |
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qma
- Member
posted: Oct. 16, 2008 @ 12:23p
Does anyone really get the rebate. I submitted on July 10th. Finally the guy said the check was sent out almost one month ago. but all the street name, city name and zip code were wrong. they said because my handwriting was not clear. they may re-issue a check one week later. this may be the second worst rebate i submitted. the first one I totally lost it. |
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deepwallet
- Senior Member
posted: Oct. 16, 2008 @ 4:54p
All lies I think  . Below is an email exchange with the only guy who picks up the phone there (I have edited out my identifying information). Despite what he claimed, I still haven't received my rebate. And I sent in a typed form. No chance of mistakes due to their claim of unreadable hand writing. This by far may be my worst rebate experience ever, and I have done plenty.
-----Original Message-----
From: deepwallet
Sent: Thursday, October 09, 2008 12:16 PM
To: support@lhbrands.com
Subject: Trust Laser Combi Mouse TRT 14462 Rebate
Hello,
This rebate of mine was received by you on July 22nd. I had called to get the
status approx 4 weeks ago and was told that I will receive my check in the first
week of October. Since today is October 9th and I still haven't received my check,
I am wondering what the status is. Could you please let me know? Here's my
information:
Name: deepwallet
Address: -snip-
City: -snip-
State: -snip-
Zip Code: -snip-
Home Phone: -snip-
Thank you,
deepwallet
-----Original Message-----
From: Matt David [mailto:matt@lhbrands.com]
Sent: Friday, October 10, 2008 10:14 AM
To: deepwallet
Subject: RE: Trust Laser Combi Mouse TRT 14462 Rebate
Your rebate has been processed and was sent to our mailing department today.
You should receive it shortly.
Regards,
Matthew David
Trust Rebate Services
Product Inquiry Manager
1866-531-3551
matt@lhbrands.com
PROUD DISTRIBUTOR OF: visit us at www.trust.com
-----Original Message-----
From: deepwallet
Sent: Tuesday, October 14, 2008 5:27 PM
To: matt@lhbrands.com
Subject: RE: Trust Laser Combi Mouse TRT 14462 Rebate
Thanks for responding to my inquiry. Are you saying that it was mailed last Friday
or does the mailing department take its own time mailing the checks out? I am going
out of the country for an extended period and it is imperative that I receive my
rebate within the next couple of days.
Thanks for your consideration,
deepwallet
-----Original Message-----
From: Matt David [mailto:matt@lhbrands.com]
Sent: Wednesday, October 15, 2008 10:47 AM
To: deepwallet
Subject: RE: Trust Laser Combi Mouse TRT 14462 Rebate
deepwallet,
The mailing department usually only takes about 1-2 days to seal the rebate and
send it out. You should be receiving it very shortly.
Regards,
Matthew David
Trust Rebate Services
Product Inquiry Manager
1866-531-3551
matt@lhbrands.com
PROUD DISTRIBUTOR OF: visit us at www.trust.com
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wfay
- Senior Member - 4K
posted: Oct. 16, 2008 @ 4:59p
OP, pls mark this thread as dead so it is moved to Expired Deals. |
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100Clams
- Member
posted: Oct. 21, 2008 @ 1:07p
To submit my rebate form I peeled off the UPC sticker to reveal the correct one (that is, the one referenced in the rebate form). Didn't hear back for almost three months after mailing. I emailed an inquiry about what's going on with the rebate. Response: Thank you for your rebate inquiry. We have received your rebate
request, although it seems part of the submission was missing. Please
refer to the terms and conditions of the rebate form which state that
you must send in the original UPC barcodes. It seems the sticker
barcode on top of the card-board was peeled off and discarded, not
attached to the submission as it should have been. Please feel free to re-send this UPC (along with a copy of this letter)
to me at the address below and I would be more than happy to re-examine
your rebate and submit it for processing. Matthew David
Trust Product Rebates
3 Becker Farm Rd. - Suite 304
Roseland NJ 07068 Regards,
Matthew David
TRUST REBATE SERVICES Rebate Inquiry Manager support@lhbrands.com PROUD DISTRIBUTOR OF:
visit us at www.trust.com
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Londo
- Charter Member
posted: Nov. 14, 2008 @ 9:23p
It took 16 weeks, and 4 emails to this Matthew David person, but I finally got my rebate. My check was printed in mid or early-October, but wasn't mailed out to me until I sent ANOTHER email to this guy last week. I got my check this week. Trust rebates are definitely NOT trustworthy! I will NEVER buy one of their items again - not that I had any plans on doing so...but if I ever did, those are canceled.  |
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hhjane
- Member
posted: Dec. 4, 2008 @ 9:57a
I still haven't received mine yet. Was told in September that I should expect the check in 1st week of October. Well, nothing arrived yet. Just tried to call today and that number even no longer taking calls! Does email work? I am afraid my email will just go nowhere just like last time when I tried to email. (Well, at least last time, I was finally able to catch somebody on the phone). Any tips? Thanks a lot for all your help! Londo said:It took 16 weeks, and 4 emails to this Matthew David person, but I finally got my rebate.
My check was printed in mid or early-October, but wasn't mailed out to me until I sent ANOTHER email to this guy last week. I got my check this week.
Trust rebates are definitely NOT trustworthy! I will NEVER buy one of their items again - not that I had any plans on doing so...but if I ever did, those are canceled. |
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deallover77
- Member
posted: Dec. 4, 2008 @ 10:08a
Same here....I was told that I will receive my rebate check in Oct on my first enquiry. Have not seen a check yet. Send 2 mails to them but no reponse from them. Thinking of filing a complaint with BBB. I would never buy anything from them again. Shame on CC for doing business with such crooks ! |
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jessin
- Happy Member
posted: Dec. 4, 2008 @ 10:34a
100Clams said:To submit my rebate form I peeled off the UPC sticker to reveal the correct one (that is, the one referenced in the rebate form). Didn't hear back for almost three months after mailing. I emailed an inquiry about what's going on with the rebate. Response:
Thank you for your rebate inquiry. We have received your rebate
request, although it seems part of the submission was missing. Please
refer to the terms and conditions of the rebate form which state that
you must send in the original UPC barcodes. It seems the sticker
barcode on top of the card-board was peeled off and discarded, not
attached to the submission as it should have been.
Please feel free to re-send this UPC (along with a copy of this letter)
to me at the address below and I would be more than happy to re-examine
your rebate and submit it for processing.
Matthew David
Trust Product Rebates
3 Becker Farm Rd. - Suite 304
Roseland NJ 07068
Regards,
Matthew David
TRUST REBATE SERVICES
Rebate Inquiry Manager
support@lhbrands.com
PROUD DISTRIBUTOR OF:
visit us at www.trust.com
These guys are fraud. They told me the exact opposite reason to reject. That I send the sticker UPC and they told me that's not the original. Everyone should file complaint against these guys in AG office & FTC.
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100Clams
- Member
posted: Dec. 4, 2008 @ 12:58p
The message I received referred to "UPC barcodes". I think this means they expect both the peel-off label and the underlying UPC that is part of the box. I sent an inquiry several weeks after I sent the peel-off (making both UPCs sent). The reply was that the check had been mailed two weeks ago, hadn't I received it? |
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hhjane
- Member
posted: Dec. 5, 2008 @ 11:24a
I just got a failure notice for my email to "support@lhbrands.com", "not able to establish an SMTP connection". So those crooks just took our money and ran away? What can we do next? 100Clams said:The message I received referred to "UPC barcodes". I think this means they expect both the peel-off label and the underlying UPC that is part of the box.
I sent an inquiry several weeks after I sent the peel-off (making both UPCs sent). The reply was that the check had been mailed two weeks ago, hadn't I received it? |
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100Clams
- Member
posted: Dec. 5, 2008 @ 12:04p
I'm no expert on rebates, so I may be asking for help on what to do about renegade rebate processors. However, you can try contacting Circuit City's main rebate information lines, with phone number and email address given at the bottom of this web page: http://www.circuitcity.com/ccd/lookLearn.do?cat=-13413&edOid=105474#4 Also, you could try contacting the manufacturer, Trust Computer, to ask if they know of the problematic rebates from Circuit City being associated with their products. Don't expect the manufacturer to solve the problem since they didn't create it, but it would be good if they knew because this sort of thing can damage the reputations of each company involved. |
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100Clams
- Member
posted: Dec. 6, 2008 @ 11:26a
By the way, I don't think the lhbrands email address is actually failing. I would recommend re-sending your email. |
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mgatwincam
- Member
posted: Dec. 6, 2008 @ 12:39p
100Clams said:By the way, I don't think the lhbrands email address is actually failing. I would recommend re-sending your email. Could not send or save due to an illegal address. I think we are screwed |
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ANightShopper
- Silly Member
posted: Dec. 8, 2008 @ 12:57a
mgatwincam said:100Clams said:By the way, I don't think the lhbrands email address is actually failing. I would recommend re-sending your email.
Could not send or save due to an illegal address. I think we are screwedTry right now my went out fine. You can also call them over the phone. |
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